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After login, no desktop appears

By SciFiMan ·
I rebooted my Exchange 2000 server this morning. It looked like it came up normally, but after admin login all I see is a blank light blue screen and no desktop icons. Otherwise email is working fine, and the cursor moves. But I use Outlook rules to forward some user emails to Internet accounts and I can't get far enough along to bring up Outlook (which is in Startup). I can log in Term Serv but still arrive at the blank blue screen. I power cycled again with the same result. Anyone have an idea how to resolve this?

BTW, I rebooted this morning because yesterday it has been running about 40 days and Outlook was very sluggish. Running Symantec Corp 8.6 with nightly full scans, email filtering, etc. and is inside the firewall. Normally scheduled full backup of Exchange ran fine yesterday evening.

Thanks!
David

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by d.walker5 In reply to After login, no desktop a ...

See PSS ID Number: 811458.

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by SciFiMan In reply to

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Can you do a CTRL+ALT+DEL and start a new task explorer.exe? If all goes well that would give you a desktop where you can start diagnosing the real problem. If not, try starting event viewer (eventvwr.exe) on another 2000 computer and connect to that computer to see whats going on. Is exchange still running? It might be a runaway service holding everything up. It should time out tho if thats the case. You might just want to start computer management from another 2000 workstation and connect to that comptuer to see if there are any services stuck in starting status. Hope this helps.
Pete

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by w2ktechman In reply to After login, no desktop a ...

if those do not work, go to the admin account (logged in as someone else) and rename ntuser.dat to ntuser.old AND ntuser.log to ntuserlog.old. log off and log back in as administrator and the account should be re-setup as a new user. Then copy the old admin desktop/favorites/etc to the new admin account.

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