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Annoying Memory Dump in NT

By rgrowcock ·
I have several different computers in my network: Gateway, Dell, and HP all running NT workstation 4.0. All drivers are up-to-date, and I'm using SP6a. My problem is that several of the machines have gone into a memory dump situation and I can't figure out why. The offending file generally, I can't say all of the time, is the NTOSKRNL.exe. I've run out of answers, has anyone else had this problem?
The computer stay on all of the time, 24/7, they are each logged off at the end of the day. I'm running a mix of programs on each machine depending on the user's job. The basics are all the same: Office 2K, Norton AV Corp 7.x, Win NT 4.0. I am looking for any answers that may lead me in the right direction to fix this. If you need more info, please email me at r.growcock@emwerks.com. Thanks for the help! Roger

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Annoying Memory Dump in NT

by spiceman In reply to Annoying Memory Dump in N ...

We had about 100 computers doing all that after upgrading the RAM. We changed the memory chip and voila problem solved! lesson there are some memory modules that don't work well with certain motherboards etc. You need to dig deeper into the problem and find links between the problem m/cs

You can also ensure that memory dump is disabled or reduce the boot pagefile to be less than the physical memory. Create the additional pagefile under the other partitions.

Good luck.

You could also limit

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Annoying Memory Dump in NT

by rgrowcock In reply to Annoying Memory Dump in N ...

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Annoying Memory Dump in NT

by mpdcsup In reply to Annoying Memory Dump in N ...

Memory is certainly a possibility, but that you're having trouble with a mix a vendors leads me to questions about software.

Have you looked in the Event logs just prior to one of these crashes to see if there is anything the OS is trying to tellyou?

Like it or not, I've found that users that are free to install internet gadgets (and do so) wind up in this situation -- they know too much for their own good and not enough to prevent their own demise.

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Annoying Memory Dump in NT

by rgrowcock In reply to Annoying Memory Dump in N ...

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Annoying Memory Dump in NT

by ddonovan In reply to Annoying Memory Dump in N ...

May be a long shot but did the problem start after updating to SP6a? I have had numerous problems with this update and third party software, (Best Colour, Delta, Leggato), It seems 6a likes to replace certain dll's that the third party software hasgotten a liking to and sends up the BS and Memdump. Try looking at those machines with the problem and revert back to SP5, (if possible). SP6a will not allow an uninstall / file replacement at some of the older SP's would unless you opted for the unistall files.

Hope it helps!

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Annoying Memory Dump in NT

by rgrowcock In reply to Annoying Memory Dump in N ...

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Annoying Memory Dump in NT

by McKayTech In reply to Annoying Memory Dump in N ...

The other answers are mostly good advice but if you want to find out exactly what is going on, you need to analyze the dump file using the tools provided with NT.

First, you'll want to make sure that the computers are creating a dump file. Then,after the next episode, you can run dumpchek.exe to make sure the file itself is good and then run dumpexam.exe. This will provide information as to the exact module, program or driver that caused the fault (it's rarely the kernel itself although that's what is reported).

As an unscientific guess, I would tend to agree that you're probably looking for a third-party file that's fairly close to the hardware - for some reason, a lot of those have had problems with SP-6a but work fine under SP5.

paul

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Annoying Memory Dump in NT

by rgrowcock In reply to Annoying Memory Dump in N ...

Some of the problems seem to be from a program that was installed from Iomega that came with installed Zip disks. I removed that software and the problem has resolved itself on 2 computers. The others that are giving me troubles seem to be from programs that users have installed. Until I get get that under control I think they will still have problems.
I changed the settings, and the systems are creating the dump file, but I have not been able to find the dumpexam program to look at the file. Can you point me where to find this program? Thanks again for your help. Roger

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Annoying Memory Dump in NT

by rgrowcock In reply to Annoying Memory Dump in N ...

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