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Anti Virus toolkit

By nevernessit ·
Im a novice IT support person currently studying my IT diploma in network engineering. I do a number of private jobs for family and friends and I am going to a mates place tonight to try to get rid of a virus he has on his computer.
Im just wondering what you all had as your anti-virus toolkit for when you go out to a site to remove a potential virus. Im thinking I might take the latest Stinger utility as well as AVG free edition. The thing is I would like to have something on a CD that would not have to be installed on the hard drive to do the scan and repair if a virus is found.
What would be your recomended steps to deal with a suspected virus on a computer you were providing support for? Can anyone point out a good way to deal with this?

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by nevernessit In reply to Anti Virus toolkit

Point value changed by question poster.

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by nevernessit In reply to Anti Virus toolkit
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by nevernessit In reply to Anti Virus toolkit

Thats better! :)

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by HereInOz In reply to Anti Virus toolkit

Any computer that I was supporting would have anti-virus software of some description, and the user would be under instruction to never disable automatic live update of the definitions. My favourite is NAV, but there are plenty of others.

The problem with some recent viruses is that they attempt to shut down anti-virus software, so once you have been infected, then you can't install or update the virus software.

I would take a CD with a good anti-virus program on it, one where the virus defs can be updated from a CD rather than via the Internet, if possible. I am not sure whether AVG is able to do this.

I would question the person about the symptoms of the virus and attempt to find out the text that came in the email that caused the infection. This will give you a clue as to what it is. Search for the text on Syamentec's site.

Install the Virus software and update the defs from CD, then, provided the virus allows for it, scan for viruses. Once identified, try a repair, but often, you need to run a removal tool like is available for many viruses from Symantec. It is wise to download the removal tools of viruses as they are created, thus you always have them on hand.

If the virus shuts down your AV software, then you do have a bit of detective work to do, to determine the likely offender and to run the appropriate removal tool.

Hope this has been of some assistance.

Alan

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by nevernessit In reply to

It turned out to be Blaster which I deteced and cleaned with Stinger. I then installed AVG free edition and did a scan which revealed all was clear. Both AVG and Stinger I downloaded the most current version onto a USB memory stick and ran the progs from that. I have now installed Ad-Aware 6 also which detected and cleaned a further 41 spyware progs and cookies.

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by darts32 In reply to Anti Virus toolkit

I agree with keeping any virus removeal tools on hand. They can be downloaded from most antivirus sites. I have used AVG before and it does miss some known viruses. I myself use Symantec antivirus products. However Trend Micro has been really good too. They have a good online scanner in case you are without the tools of the trade. You can find the online scanner here: http://tinyurl.com/2eqw

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by nevernessit In reply to

I will definatley keep the online scanner in mind. That seems like a great alternative to installing a scanner if that proves to be a problem. Cheers.

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by nevernessit In reply to Anti Virus toolkit

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