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  • January 31, 2007 at 4:00 pm #2253003

    Attention Lotus Notes Guru! Need Help please!!!!

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    by wmwphl · about 17 years, 2 months ago

    Id reinstalled a lotus notes account of a user here in my company but upon finishing the installation user cannot access anymore her archive. It says “file is encrypted”. Grrr I was using the same id file .Please help or I will be skined alive by theu ser for she will be lossing a 2gig file or mail archives.

    Please Help…..

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    • January 31, 2007 at 4:00 pm #2506525

      Clarifications

      by wmwphl · about 17 years, 2 months ago

      In reply to Attention Lotus Notes Guru! Need Help please!!!!

      Clarifications

    • January 31, 2007 at 5:50 pm #2506495

      What version?

      by tig2 · about 17 years, 2 months ago

      In reply to Attention Lotus Notes Guru! Need Help please!!!!

      And are you using Domino?

      Did the user encrypt her archive? Or are you referring to her active inbox?

      What prompted the reinstall? Can you back out?

      Easiest fix- give the user Admin access to the database housing her mail. Might at least give you a work around.

      Good Luck!

      • January 31, 2007 at 6:22 pm #2506487

        Using R6.5.3

        by wmwphl · about 17 years, 2 months ago

        In reply to What version?

        What version? Using R6.5.3

        And are you using Domino? Yes

        Did the user encrypt her archive? All created nsf whether current indox or archive seems to be automatically encrypt. ( Id creatde a new archive & check its settings & it was encrypted )
        Or are you referring to her active inbox? no her Archive nsf

        What prompted the reinstall? got problem with users os
        Can you back out?

    • February 1, 2007 at 4:29 am #2496161

      Hi, try this

      by computacentre · about 17 years, 2 months ago

      In reply to Attention Lotus Notes Guru! Need Help please!!!!

      Delete the contents of the data folder with the exception of the user id file.This will set lotus back to default so that the configuration wizard will run.It will allow you to choose the mail file and server.Also , do not delete the notes.ini file

    • September 14, 2007 at 5:29 am #2606088

      Solution

      by rocscb · about 16 years, 7 months ago

      In reply to Attention Lotus Notes Guru! Need Help please!!!!

      On the Administrator window for Domino do the following:

      Click : Administrator.
      Select Full Administration
      Select the users Archive file and add him as an Administrator to his archive file.
      Then copy the file back to his/her local disk.

    • November 5, 2007 at 10:20 am #2630886

      This worked for me

      by dcsmith · about 16 years, 5 months ago

      In reply to Attention Lotus Notes Guru! Need Help please!!!!

      This is what our IT services had me do and it worked.

      1) Open Internet Explorer (even if you use a different default browser), and go to Tools, Internet Options, and click on the “Programs Tab”
      2) Select “Lotus Notes” as your default email application
      3) You must close Lotus Notes and restart it, as well as close and restart Word before this will work.

      Hope that works for you as well!

      Donna

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