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Be careful what you order from TechRepublic

By tom.chambers ·
I feel led to post this even though I'm sure it will get trashed by the moderators because I'm going to say negative things about TechRepublic. But, here goes.

On December 1st I ordered three items.
1) Administrator's Guide to Disaster Planning and Recovery Vol 2
2) IT Help Desk Survival Guide 2nd Ed
3) IT Professional's Guide to Policies and Procedures 3rd Ed

I received the "guides" around December 8th I think it was. Two CD's and one small bound 'guide' with a CD. With the holidays closing in I wasn't able to look at the items in detail until right after Christmas. I was highly disappointed to find out that most of what I received is articles that have been posted on TechRepublic. The total for my order was $218 which isn't chump change. At least not for me. In any case, I notified Customer Service I wanted to send the items back for a refund on December 29th. They replied within an hour with an apology and the addresses to send the items back to. I sent another email asking which address to send to when using UPS. It took a day for them to get back to me with which one. I sent the items back a few days later. They were signed for on January 16th. I emailed TechRepublic and asked when the charge would be reversed a few days after they received the items.

Today I got an email saying they would not refund my money because the items were received after 30 days of purchase. I have several problems with this. 1) I didn't receive the items until Dec 8th. 2) I notified them well within the 30 day window. 3) The items are a joke to begin with.

I hate to be this way but TechRepublic deserves this negative 'advertising' if you ask me. I have bought other items from them in the past and have been satisfied. However, in this case, what I bought is nothing more than a bunch of articles I could read online.

Tom

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