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Blue screen of death on WinNTSBS

By ppoll ·
I have a Dell Poweredge 2400 server running small business server 4.5. Every so often it crashes for no apparent reason. Sometimes a month could go by with no crashes and then sometimes it?ll happen as often as twice a week. Most of the time it happens when no one is using it (like nights or weekends), but sometimes it?s during regular work hours. Sometimes it'll crash again when I reboot it from the blue screen. But when I finally get it running everything seems to work fine, and there are not error messages in the event viewer except for the fact that the server was unexpectedly shut down, so I really can't figure out what would be causing it.
This was the message on the most recent blue screen:
***stop: 0x0000000a (oxf86fd60, 0x00000002, 0x00000000, 0xf086fd60)
IRQL_NOT_LESS_OR_EQUAL***address f086fd0 has base at f07d4000- Winacpci.sys
***address f086fd60 has base at f07d4000- Winacpci.sys

From the error code it seems as if the driver for Winacpci.sys is corrupt or something like that. But I don?t know what the device Winacpci.sys is Would you know what that is and how I?d replace it? Do you have any other ideas as to what may be causing this problem and how to fix it?

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Blue screen of death on WinNTSBS

by McKayTech In reply to Blue screen of death on W ...

The usual answer to this sort of problem is "re-run the service pack" but I'll assume you've already tried that.

The next part is to determine who supplied the offending piece of software. Sometimes, you can just locate the file in Windows Explorer, rightclick and all the information is right there.

But you can also use a tool called dumpexam.exe (on the NT CD under i386/support/debug) to analyze the dump file and give more clues about the problem. Look closely not only at the addressesimmediately following the fault but those right before it as well and you might find the offending program.

I already did a search on TechNet and came up dry and I can't find that particular file on my Small Business Server but it could still be a Microsoft component. But just on a hunch, I think I'd check the Dell site to see if anything shows up.

Good luck! These are tough nuts to crack...

paul

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Blue screen of death on WinNTSBS

by ppoll In reply to Blue screen of death on W ...

Thanks for your advice, I went to Dell's website and found an KB article about that error message, which identified the Aztech modem as the culprit. I reinstalled the drivers, and hope this fixed it.

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Blue screen of death on WinNTSBS

by gomes In reply to Blue screen of death on W ...

This problem may not be sofware related due to the nature of when it hangs... quite randomly even during the night when the server is quite dormant. You may have a bad RAM cell on one of your DIMMs. If you server does not use ECC RAM, high chance its bad memory cell (partially damaged by static electricity during installation). If you don't have a spare good DIMM to swap out, remove one DIMM and run it for days then swap out the DIMM with the another DIMM until server stabalizes.

Ivan Gomes.

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Blue screen of death on WinNTSBS

by ppoll In reply to Blue screen of death on W ...

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Blue screen of death on WinNTSBS

by Allen Wilkes In reply to Blue screen of death on W ...

Take a look at this link to a forum on Computing.net, they are discussing the same sys file and pointing towards the creative blaster modem
http://computing.net/windowsnt/wwwboard/forum/2740.html

Allen

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Blue screen of death on WinNTSBS

by ppoll In reply to Blue screen of death on W ...

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Blue screen of death on WinNTSBS

by ppoll In reply to Blue screen of death on W ...

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