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BSOD on XP when starting MS Office programs

By jtankard ·
I have a user who is pulling her hair out. Her XP SP3 computer worked fine until she opened MS Word 07. Then it went to BSOD. I repaired Office and it worked with Word. Then she opened PowerPoint and BAM! back to bad old BSOD. Short of wiping the OS and ideas?

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Downgrade her to Office '03

by NickNielsen Moderator In reply to BSOD on XP when starting ...

Or, alternatively, make sure all the drivers are current.

What's the error number and narrative? Knowing those would help...

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Or upgrade to Office '10.

by CharlieSpencer In reply to BSOD on XP when starting ...

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:

http://www.techrepublic.com/forum/questions/post?tag=mantle_skin;content

There are TR members who specifically seek out problems in need of a solution. Although there is some overlap between the forums, you'll find more of those members in 'Q&A' than in 'Discussions' or 'Water Cooler'.

Be sure to use the voting buttons to provide your feedback. Voting a '+' does not necessarily mean that a given response contained the complete solution to your problem, but that it served to guide you toward it. This is intended to serve as an aid to those who may in the future have a problem similar to yours. If they have a ready source of reference available, perhaps won't need to repeat questions previously asked and answered. If a post did contain the solution to your problem, you can also close the question by marking the helpful post as "The Answer".

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