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BSOD When Ejecting a rewritable CD or DVD

By mohabee110 ·
I have a laptop computer, from Toshiba, which uses XP (sp 3), and has a "generic" CD/DVD drive. The computer is nearly five years old, and I replaced the original CD/DVD drive, about two years ago, while the computer was still under warranty.

Here's what happens: upon ejecting either a CD-RW or a DVD-RW, I'll get a BSOD, and the error message, which gives me a lot of gibberish but not helpful info. It matters not whether I've just copied files onto the disc, or simply inserted the disc to retrieve files--the "BSOD" haunts the computer.

Reading and writing to a CD-R or DVD-R works fine--the drive accepts and reads or writes to the disc, and ejects without trouble.

Thanks in advance for your help.

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Try out this little bit of software first....

Ccleaner:
http://www.filehippo.com/download_ccleaner/download/76de99d16ed75990f33b69e760cd9031/

Download this and run it and see if it cures your problem. If you still get the BSOD after this then download a rootkit removal software:
http://www.sophos.com/products/free-tools/sophos-anti-rootkit.html

Hopefully this should do the trick.
Make sure you have ALL of your updates as well as your BIOS update for your laptop or tower system.

Hope all goes ok for you.

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Thanks for the suggestions

by mohabee110 In reply to Try out this little bit o ...

Hi Peconet!

Thanks for both suggestions. I'll download these items, and I'll report my progress (success or failure) to this list.

Best wishes!

Mohabee

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And what exactly is the BSOD Message? NT

by OH Smeg In reply to BSOD When Ejecting a rewr ...
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BSOD defined

by mohabee110 In reply to And what exactly is the B ...

BSOD= Blue Screen Of Death; usually occurs when windows stops all activity, and the screen freezes, followed by a blue screen with useless suggestions of what's happening, followed by a computer reload.

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I know what a BSOD is

by OH Smeg In reply to BSOD defined

But what are the error codes that it shows?

This is the important thing here as it tells you what is going wrong with Windows.

Col

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Error Codes

by mohabee110 In reply to I know what a BSOD is

Hi Col!

The blue screen flashes momentarily, then goes away, followed by a reloading of the computer. So there's not enough time to record any of the info.

I think there must be a log somewhere of this kind of stop error. Can you help me with this?

Thanks.

Mohabee

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The full text is in this M$ Knowledge Base Article

by OH Smeg In reply to Error Codes

http://support.microsoft.com/kb/308427

But the bit that you want is this

How to View Event Logs
To open Event Viewer, follow these steps:
Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
In the console tree, click Event Viewer.

The Application, Security, and System logs are displayed in the Event Viewer window.
Back to the top
How to View Event Details
To view the details of an event, follow these steps:
Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in.
In the console tree, expand Event Viewer, and then click the log that contains the event that you want to view.
In the details pane, double-click the event that you want to view.

The Event Properties dialog box containing header information and a description of the event is displayed.

To copy the details of the event, click the Copy button, then open a new document in the program in which you want to paste the event (for example, Microsoft Word), and then click Paste on the Edit menu.

To view the description of the previous or next event, click the UP ARROW or DOWN ARROW.


Col

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