Question
-
CreatorTopic
-
April 30, 2007 at 5:39 pm #2260025
Can NOT Send E-Mails Outlook 2003
Lockedby jmkatz · about 16 years, 10 months ago
Since April 16th (right after a big storm) we (2 computers on the same home network) have not been able to send e-mail from our Outlook 2003 but have been able to receive e-mail. Outlook 2003 was working properly for several years before this happened on two computers at the same time. Our internet connection works in both computers as well.
We get the following error; Task ‘mail.comcast.net – Sending’ reported error (0x80042109) : ‘Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).’
When I go into Outlook to the test the system I get the following errors; Send test e-mail message; The specified server was found, but there was no response. Please verify that the port and SSL information is correct. To access these settings close this dialog, then click MoreSettings and click on the Advanced tab. And
Find outgoing mail server (SMTP); Outlook could not connect to the outgoing mail server (STMP). The problem could be the server name or port, or your server may not support SSL. Verify your port and SSL settings in the More Settings under the Advanced tabI have called our ISP provider a number of times and have checked everything possible in both computers; they tell me that I have a software issue. My ISP provides a web based e-mail & we are able to send e-mails from there but not in Outlook.
Our ISP maintains that since the web based mail works I have a software issue, not an issue with their SMTP server. All of the settings in Outlook have been checked along with shutting off the anti-virus software and the appropriate firewalls.
This happened, at the same time, with 2 different computers, that were both working fine prior to this. Can someone please help me? Thank you.
Topic is locked -
CreatorTopic
All Answers
-
AuthorReplies
-
-
April 30, 2007 at 5:39 pm #2523698
Clarifications
by jmkatz · about 16 years, 10 months ago
In reply to Can NOT Send E-Mails Outlook 2003
Clarifications
-
April 30, 2007 at 6:05 pm #2523686
On both computers go into thee settings and delete them
by hal 9000 · about 16 years, 10 months ago
In reply to Can NOT Send E-Mails Outlook 2003
Then recreate then and that may fix the problem. It’s not uncommon in Outlook to have user corruptions occurring and when they do the fastest way out of the problem is to delete both the incoming & Outgoing Mail Servers and then set them up again.
Col
-
May 1, 2007 at 12:48 am #2523602
Or
by mickspring · about 16 years, 10 months ago
In reply to Can NOT Send E-Mails Outlook 2003
The above should work, although I had a similar problem today and fixing it was quite easy. Try clicking on Tools, select email accounts, select view or change email accounts and click next. Select your mail account and click on the Change button. On the initial page ensure SPA is unchecked. Click on more settings, select Outgoing Server tab and uncheck SMTP server option. Click on OK and then test account settings. As you said, you checked everything so discard this advice if done. GL.
-
May 3, 2007 at 4:32 pm #2521438
Same problem
by tuyen · about 16 years, 10 months ago
In reply to Can NOT Send E-Mails Outlook 2003
I was able to add on another computer but not my laptop….any clues?
-
May 4, 2007 at 5:50 pm #2518698
Comcast issue
by briankoski · about 16 years, 10 months ago
In reply to Same problem
We had same problem here – started about 4 days ago (4/30-5/1). Can Rcv, but not send (SMTP) to smtp.comcast.net. I run Thunderbird, wife has Outlook2003, different firewalls even. I troubleshooted this as far as I can (nothing changed on our end). Does not even get as far as prompting for authentication (netstat says “smtp.comcast.net:smtp SYN_SENT”). Called the useless helpdesk, tried changing port 25 > 587. They mentioned redoing accounts, but hey, 2 different clients and somehow ‘we’ are corrupted? Seeing how we aren’t the only ones, then it is a comcast network problem as far as I can tell.
Don’t know what to do at this point, but fwd my mails to my yahoo…-
May 4, 2007 at 6:49 pm #2518676
Comcast Problem??
by jmkatz · about 16 years, 10 months ago
In reply to Comcast issue
I really think it is their problem as well but, I was told by Comcast that since the send works on the web based e-mail they think it’s my software. A couple of the so called customer service reps were very nasty to top it off!
-
May 5, 2007 at 7:14 am #2518545
Solution
by briankoski · about 16 years, 10 months ago
In reply to Comcast Problem??
I found this on another forum, it worked for me as well:
Change smtp port to 465, enable SSL. Then when you reconnect, accept the Cert., and re-authenticate (you may have to temporarily disable password-saves until you are re-prompted).
I did this successfully on both Thunderbird and Outlook clients.
I am sure the helpdesk tech had no idea, but it boils down to lying when they claim they made no changes or have no server issues & then blame your software (technically it is a software config issue – but it’s not our fault if they don’t tell us what they are doing to change it!). -
May 8, 2007 at 10:34 pm #2524799
-
May 25, 2007 at 2:24 pm #2593789
-
June 3, 2007 at 5:18 pm #2577372
-
August 6, 2007 at 5:43 pm #2636015
unfortunately, fix not working for me
by parkerjarnigan · about 16 years, 7 months ago
In reply to Solution
i tried switching to port 465 and enabling SSL, but i still get the error message “unable to send test message. please verify the email address field”
i talked to live customer support for a few minutes after i had already switched from port 25 to port 587. basically, they said the same thing: “webmail works, you have a software problem please contact microsoft.”
i think that is really lame, b/c outlook legitimately can’t help people configure b/c the settings are ISP-dependent.
so, does anyone have any new ideas on this one? i do think it’s odd that I can find the outgoing server, just not send a test message.
-
October 19, 2007 at 10:41 am #2625747
Fix for fix
by schnewsltr · about 16 years, 5 months ago
In reply to unfortunately, fix not working for me
Hi,
Can’t thank Brian enough for this – really. Wish I had started here instead of blathering on with comcast about it.So initially I had the same problem described by Parker – my outgoing server was found, but then the test message would not send. So on Outgoing Server tab, I checked “My Outgoing Server (SMTP) requires authentication”, then click radio button for “Use same settings as my incoming mail server”. After that, all was well.
Cheers!
-
October 10, 2008 at 1:44 am #2785411
Outlook problem, not ISP
by lil-computerinfo · about 15 years, 5 months ago
In reply to unfortunately, fix not working for me
It seems our problem is not the ISP. Too many using different ISPs are experiencing the same problem. I too have switched the socket # and it didn’t work. I will say for no apparent reason, when it decides to work it does, then back to the same problem. It’s more off than on. I’ve searched MS KB articles and have found nothing.
-
September 21, 2007 at 1:13 pm #2613691
sending e-mails again!
by yimiengchang · about 16 years, 6 months ago
In reply to Solution
Thanks so so so much for this extremely useful tip. I can now again send e-mails with Outlook 2007 after many calls to the Comcast. They are not helping with solving the issue at all.
-
November 21, 2007 at 10:45 pm #2633355
Worked for me too but with a slightly different experience
by richdianepearson · about 16 years, 4 months ago
In reply to Solution
I just started having problems with Outlook 2003 last week wherein once in a while it would not connect, but then later that day or the next connections would be okay. Yesterday, none of the tips from Comcast would work. I found this tip using Google. I am not sure what the configuration was before I started trying to fix the problem, but to fix it today I changed the Outgoing Server to Port to 465 and checked SSL plus selected Outgoing Server requires authentication and Use same settings. Then the sending mail started working, but receiving still did not. So then I checked on Advanced Screen that incoming server requires SSL. Then my waiting 23 messages immediately downloaded. I was surprised when I rechecked the settings for Incoming Server and the port had automatically changed from the previous 110 which I remember it being in the past to 995.
Thanks for the fixes. My wife is happy now too! -
January 30, 2009 at 8:37 am #2753821
Comcast made me feel like I was the only one…This worked great!!!
by hollyheinrich · about 15 years, 1 month ago
In reply to Worked for me too but with a slightly different experience
I can’t even believe the # of calls that I have placed to Comcast in the last 18 months and every time I was told it was me and my software, not them. The problem would come and go usually not allowing me to receive. This morning emails were coming in, but wouldn’t go out!! WHAT IS GOING ON?? I went to Microsoft and searched the error message and finally found this forum. LIFESAVER!! Thanks a million for the help!!
-
November 22, 2007 at 9:33 pm #2466342
Yeah Outlook working again!
by oceana0202 · about 16 years, 4 months ago
In reply to Solution
Thank you for your help… I Googled the error message I was getting with my Outlook 2003 – Comcast issue and found your suggestion. I’ve had the same issues as the other posts – Email receiving but not sending. Only randomly… it lasts for a day or two then fine all the sudden. HHmmm. My Comcast home network is always falling offline. Then I have to unplug the modem and router – aggravating. I thought maybe the email issue had something to do with that. I never had these issues when the ISP was Adelphia before Comcast took over. Thanks again for your help!
-
November 27, 2007 at 6:04 am #2633533
This is what worked for me
by bailey19 · about 16 years, 3 months ago
In reply to Yeah Outlook working again!
I had the same issues. The fix above worked great but only partially. It allowed me to send a test email but none of my outgoing emails sent. I had to move them all out of the outbox and send each one via my webmail in Comcast one by one, copying and pasting. What a pain!!! So once that was cleared out, I made a new outgoing email to my husband to test the account. It still did not send yet the automatic test mail in Outlook did send. This worked by using port 587 and checking that the server requires SSL encryption. So then I deleted my test mail to my husband and unchecked that the server requires SSL encryption and then created another new test email to my husband. That time it worked fine! I don’t get it because initially I tried with no encryption and only using port 587 and it didn’t work but the second time it did. I think it had to do with creating the new outgoing email after I changed the settings as opposed to trying to send email that was created before the settings were correct. I don’t know how the auto Outlook test email sent and the email I made didn’t but now it’s working none the less. Thanks for your help!!!
-
August 20, 2010 at 12:03 am #2858191
this worked for me too! thanks
by paul.gurusinghe · about 13 years, 7 months ago
In reply to This is what worked for me
this was wat solved for me.. changing the smtp port to 587 and removing the ssl. thanks so much. spent about a day for a 15 min job..
-
March 3, 2008 at 8:28 am #2453917
Alternative solution
by jcliebeskind · about 16 years ago
In reply to Solution
I changed the SMTP port from 25 to 587 following the recommendation of my ISP, FastMail.com, and it worked. FastMail is supposed to support port 25 too though. I have two other accounts with different providers. It worked inconsistently with one, not with the other. Port 25 has worked for me for the past 100 years. Those guys who make such changes should be sent to the galleys for life.
-
April 7, 2008 at 10:12 am #2550242
Solution Works for Verizon, Too
by bstolzer · about 15 years, 11 months ago
In reply to Solution
I found this via Google search after going insane trying to repair this problem. I just wanted to add that I have a POP 3 e-mail account with Verizon.net, and that I was experiencing the same problem (could receive but not send e-mails), and that this solution worked beautifully for me too. So apparently the trick of switching ports is not confined to Comcast; this worked with Verizon too. Thank you, thank you thank you!!!
-
October 10, 2008 at 1:49 am #2785410
Changing socket doesn’t work for me
by lil-computerinfo · about 15 years, 5 months ago
In reply to Solution Works for Verizon, Too
I changed the socket and it still isn’t working. I can send a test message but nothing leaves in the Outbox.
-
March 30, 2009 at 7:19 pm #2949269
Thank you, thank you, thank you, thank you!!!!!
by tiffanyp55 · about 14 years, 11 months ago
In reply to Solution
While I realize this is almost a year later, I can’t believe the problem I have been having and have had no help from Microsoft or Comcast. Their solution was to follow the instructions given by searching google and seeing what comes up. Basically I spent $40.00 for nothing. Your solution worked theirs didn’t, if only I could have found your information first. Thank you for saving me, now I no longer have to transfer all of my emails to the web-based program which is very time consuming. I too, was having the very similar problems! Your a lifesaver! Tiffany
-
March 22, 2010 at 1:36 am #2832744
port 465 enable SSL
by angelmommy50 · about 14 years ago
In reply to Solution
My husband tried the above and he still cannot send emails. Also, if he has a signature embedded in the email..it will not send either. Any ideas? Unfortunaely..we also have comcast..and he hung up on the tech because the guy’s english sucked and he became frustrated.
-
August 3, 2010 at 6:13 am #3041554
This works!!! Thanks!!!
by fred.flintstone · about 13 years, 7 months ago
In reply to Solution
Thanks for fixing this, you know your stuff!
-
-
-
September 22, 2007 at 8:10 am #2605677
can’t send e-mail from outlook
by tuyen · about 16 years, 6 months ago
In reply to Can NOT Send E-Mails Outlook 2003
Have you tried to delete the account and start over? Who is your ISP? What is your outgoing smtp/pop ports?
-
January 9, 2010 at 1:07 am #3022146
Accepted Solution
by itworm · about 14 years, 2 months ago
In reply to can’t send e-mail from outlook
I was also facing the same kind of problem in my laptop when I travel to other countries than i’m. Then I got a miracle solution which really worked for me. To get that solution please Click Here!here.
-
January 9, 2010 at 3:53 am #3022138
Zombie Alert!!! & Spam
by 93961 · about 14 years, 2 months ago
In reply to Accepted Solution
Zombie Alert!!! & Spam
-
May 22, 2010 at 4:40 pm #3023879
Outgoing email were specified as spam
by karoon.yip · about 13 years, 10 months ago
In reply to Zombie Alert!!! & Spam
I have the same problem. I used MS Outlook 2003 for Verizon.net. I have create my signature for all outgoing mail. Last week and a half I notice on my outgoing email was block and were specified as spam. Finally I try to change the email setting instead of using HTML, I used plain text. And everything is fine. Still try to find way to solve this problem.
-
May 22, 2010 at 8:11 pm #3023856
Zombie Alert!!!
by 93961 · about 13 years, 10 months ago
In reply to Outgoing email were specified as spam
Zombie Alert!!!
-
-
-
January 13, 2011 at 11:37 am #2878354
Comcast – Outlook not sending SMTP fix
by elagmck · about 13 years, 2 months ago
In reply to Can NOT Send E-Mails Outlook 2003
I had the same issue, out of the blue Outlook could not connect to Comcast smtp server. Comcast support was worthless. Here is the fix:
In your email settings:
Incoming: mail.comcast.net use port 110
Outgoing: smtp.comcast.net use port 587In your email settings for OUTGOING SERVER:
Out going server: My outgoing server SMTP requires authentication
Log on using: your_account_name@comcast.net password…Once authentication was enabled as shown above, all of my accounts started working again. You cannot believe the crap that Comcast technical support dished out to me!!!! Whenever they make a change they are too retarded to offer any useful support whatsoever.
-
January 19, 2012 at 7:46 am #2439912
Reponse To Answer
by kvetro60 · about 12 years, 2 months ago
In reply to Comcast – Outlook not sending SMTP fix
Thanks for the fix – it worked like a charm. I was just on the phone with Comcast for an HOUR trying to fix my Outlook 2003 issue which suddenly stopped working yesterday afternoon. I also could not get into my email via comcast.net as well. Evidently Comcast has changed their password protocol with no notification and my passwords had stopped working as well. Your password now needs to be at least 8 characters in length with at least one character or number and one of the letters needs to be capitalized. So I had two weird issues to crop up on the same day….very strange.
The tech support to reset my passwords (on three accounts) was quite good. However, once we got to the Outlook 2003 issue, other than some of the basic email settings, Comcast is not ‘licensed’ to support Outlook (only Outlook express) so I could not get the appropriate port settings for the incoming or outgoing servers, etc. They sent me to another support area where I was told I would have to pay a monthly fee of $20 minimum for help! Seriously???? Thank goodness your help worked….for free!!!! Thanks again!
-
-
-
AuthorReplies