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Cannot access secure sights in IE

By Casemaker ·
Hi,
My client was able to go to her banking and other secure sites. Now she can not. When you go to the banking site in IE and click log in it goes to a screen and says the page cannot be displayed. Then when you close it about:blank appears in the taskbar.In Netscape doing the same thing it pops a window saying PSM has performed and illegal. operation and will be shut down.I looked at active x controls and all seemed ok. I reset web settings in IE from the tools menu.I did a W98SE reinstall from the cabs on the HP pc. Nothing worked.

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by Lizzy In reply to Cannot access secure sigh ...

This was an answer from MS for this same problem. Your client may have recently updated to IE6 or a service pack for it.

"There are many possible reasons that Internet Explorer cannot access secure web sites. Please try the following general trouble shooting steps for this problem:

Step 1: Delete temporary files, cookies, 3rd party add ins and extensions.
Step 2: Reset Internet Explorer to the default settings.
Step 3: Ensure the Internet Explorer is configured to accept cookies.
Step 4: Ensure the firewall is not configured to block this kind of connection.
Step 5: Ensure that the network connection is not configured to block this access.
Step 6: Check if the Cipher Strength Length is 128 bit. If your Cipher Strength length is 0 bit, please refer to the following Microsoft Knowledge Base article:

Q261328 Cipher Strength Appears as 0-Bit in Internet Explorer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q261328

Step 7: Delete the registry key below:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SecurityProviders\Schannel"

Hope this helps!

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by Casemaker In reply to

Thank You!!! The KB article is the fix.

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by Casemaker In reply to Cannot access secure sigh ...

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