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Cannot open a Word Document unless I End Process.

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My boss is having a issue where Outlook is open and he cannot open any word documents. It doesn’t matter if its an attachment, on the shared drive, or on his local PC.

In order to correct the issue (temporarily) I have to close Outlook and “end process” on winword.exe.

Does anyone know what is causing this? or how it can be permanently corrected.

Any help would be greatly appreciated.

PC has:
Windows XP SP3
MS Office 2003
4GB of RAM

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Clarifications

In reply to Cannot open a Word Document unless I End Process.

Clarifications

Can you access it at all?

In reply to Cannot open a Word Document unless I End Process.

You kill Outlook and Word, but how do you actually open a doc?

Either way, have you tried repairing Office? You can run a repair through Add/Remove programs.

What version of Office are you running, and on what OS are we talking about?

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