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cannot update windows

By furyfist ·
My brother's computer cannot update Windows. It is a Compaq Presario running Windows XP Pro. It appears the IE cannot access the URL, update.microsoft.com. I tried accessing the URL with Firefox, but it just "times out". His Mccafee antivirus program also cannot update; when it tried to auto download the newer virus definitions, it gets stuck on "0% downloaded". I also cannot access certain other web sites, such as filehippo.com or yahoo email. I can go to gmail or other web sites without any problems. I scanned the computer with Spyware Doctor 3.2 and removed a few minor spyware; scanned with antivirus but found no viruses. I cleaned registry with Registry Mechanic and tried Winsock without success. Tried Ccleaner as well, but still cannot update. I checked firewall settings, security/trusted web sites, running processes, router settings, and even tried restore point, but cannot determine the cause. Everything was working fine up until 6/29/05, which was the last successful antivirus update. Any suggestions, before I format and re-install Windows?

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by HereInOz In reply to cannot update windows

Ok, can you do a system restore to before the day it all went belly up?

May or may not work, but it is worth a shot if you still have a restore point from before the end of last month.

Alan

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by furyfist In reply to cannot update windows

Yes, I tried system restore already, different dates past 6/29/05. Did not work.

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by dmiles In reply to cannot update windows

It could be that you have some security software on your system that could be blocking the sites from being accessed.

Check the security settings in your browser alsomake sure that youhave the settings at medium and not custom
Open Browser-->Tools-->Internet Options-->Security tab

If firewall is setup you will have to disable until downloads and update is complete

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by HAL 9000 Moderator In reply to cannot update windows

Since the end of last month there has been a Patch of XP that could be causing your problems although I've tested it fairly well without any problems.

Are you sure you have checked the Security settings and not overlooked the bit about preventing the download .EXE files?

Col

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by david In reply to cannot update windows

I've seen similar problems mentioned on many forums so thought I should make others aware of this article I found,

http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair

its saved my skin a couple of times.

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by david In reply to cannot update windows

I've seen similar problems mentioned on many forums so thought I should make others aware of this article I found,

http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair

its saved my skin a couple of times.

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