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Cannot view file.

By sanwardak ·
Hi
I have a user at work she use outlook 2010, she is not able to view fax file its .i3 format. The program I3 fax is installed she receive error "the file cannot be displayed because previewer software is not installed", if she download and save the fax file which she received in email and then she is able to open it. Do you have any idea why she cant view it in outlook 2010? She use windows XP SP3.

Thanks

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I know you said the

by Sue T In reply to Cannot view file.

software for the program is installed but does it automatically install the preview software or maybe that is a separate install. Did you look on the disk to see if that is a separate program or even possibly try reinstalling it just to be sure you didn't forget to check a box when it asks for what programs you want to install?

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