Question

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Can't Access www.Google.com

By pjcannon ·
WinXP Pro SP2 Desktop. All updates applied. Computer crashed when applying DST updates to Outlook 2003. Since then can't access www.google.com except by ip address. This computer can access any other website by url. Identical computer in the same LAN can access google by url. Tracert from affected computer times out during the 6th hop. Tracert from other computer completes in 8 hops. I can put an entry in the hosts file and get to the website by url then but none of the links from a search then work. No Viruses or spyware on the pc. I have flushed dns, reset the tcp/ip stack, reinstalled the nic drivers, installed a different nic, done a repair install of XP. Problem repeats. Any ideas other than a complete reinstall.

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All Answers

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make sure that it is not blocked

by w2ktechman In reply to Can't Access www.Google.c ...

in the security settings (by URL or domain name).

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Security Settings

by pjcannon In reply to make sure that it is not ...

Nothing blocked in security settings in IE or firefox

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tracert results seem interesting...you sure not hijacked?

by sgt_shultz In reply to Can't Access www.Google.c ...

you tried hijack this and process explorer (part of sys internels)

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Hijack

by pjcannon In reply to tracert results seem inte ...

The tracert is really strange isn't it. Ran Hijack this, Process Explorer, AVG AntiVirus & Anti Malware, Ran Spybot. Everything Clean as a whistle. Then Unistalled AVG and tried with Windows Firewall disabled to. Same results.

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zonealarm? did you try another user profile?

by sgt_shultz In reply to Can't Access www.Google.c ...

i have seen zonealarm behave oddly if corrupted. and uninstalling doesn't necessarily help. see mfg website for manual uninstall procedure. did you try another account on this box?

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ZoneAlarm

by pjcannon In reply to zonealarm? did you try an ...

I quit using zonealarm back in 2000 for precisely that issue, contanstantly needing to be uninstalled for people to get the internet. I just created and tried a new user profile, no change.

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Have you checked your cables?

by jdclyde In reply to Can't Access www.Google.c ...

If you have a bad cable, it could be making noise, causing connectivity issues.

Also, move it to a different port on the switch.

Of course, make sure you have done a complete scan for malware, while in SAFE MODE.

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Cable,

by pjcannon In reply to Have you checked your ca ...

This has a wireless NIC, so I ran a cable to the wired NIC but no change.

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Here is something

by w2ktechman In reply to Can't Access www.Google.c ...

**** away all temp files, temp IE files, and cookies.
look through the registry for google.com, see if there are any offending entries. The place to start (other than a search) would be here
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains\google.com]
"*"=dword:00000004
If you have a matching entry, what you say happens makes sense.

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Zone Map

by pjcannon In reply to Here is something

Google.com was not listed in the zone map

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