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Can't Delete Inbox Rule

By bsoto ·
I have a user who had set up an Inbox rule to forward e-mail to his pager. He no longer has the pager, and you cannot see the Inbox rule to delete it. He had his mail set to be delivered to his Personal Folders, and I thought this was the problem, so moved his Inbox mail delivery back to the server Inbox. The rule did not appear. We are running Exchange 5.5 SP1, and Outlook97 on the desktop. Has anyone encountered this before? I can find nothing in Technet on it.

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Can't Delete Inbox Rule

by bschorr In reply to Can't Delete Inbox Rule

Try using the Exchange Client (EXCHNG32.EXE) to access his Exchange Server mailbox. You should be able to see/delete the rule there.

Aloha,

-Ben-
http://home.hawaii.rr.com/schorr

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Can't Delete Inbox Rule

by bsoto In reply to Can't Delete Inbox Rule

The question was auto-closed by TechRepublic

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Can't Delete Inbox Rule

by mkelley In reply to Can't Delete Inbox Rule

I am assuming you have already hit the organize button in Outlook 97 to go to the rules wizard and see all the existing rules. If you have done that and can't see it, one idea is to create an opposing rule, re: forward all email to a different address. When you try save the rule, you will get a prompt that asks, do you want to save the rule on the server or replace it with this rule? Do the replace, and then delete the rule you just created. Hope that helps

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Can't Delete Inbox Rule

by bsoto In reply to Can't Delete Inbox Rule

The question was auto-closed by TechRepublic

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Can't Delete Inbox Rule

by ravensworth2000 In reply to Can't Delete Inbox Rule

COuple of things. The rule options are generally generated by the owner and stored on their local drive which is where you would normally change the option. During setup sometimmes the administrator takes control of these or some ofhese options. Ifyou have checked the prrevious answers to your question and have come up short check the profile of the user and the general profile for all users sometimes you can delete/change the rule setup by checking the profiles. Most importantly, I have found that you need to edit mail rules from the actual user station not from a remote location. For some reason the mail apps sometimes store and by default store their customizations on the local machines C drive. Finally you may just have to reload the mail program. If the error returns regardless after the reload the problem has to reside in the profile setup or with the mail server administrator's setup. Hope this helps or at least starts the thinking process for resolution from outside thebox you have found y

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Can't Delete Inbox Rule

by bsoto In reply to Can't Delete Inbox Rule

The question was auto-closed by TechRepublic

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Can't Delete Inbox Rule

by joemcse In reply to Can't Delete Inbox Rule

Use the CleanSweep Tool from the BackOffice Resource Kit,
Part Two compact disk.
This
tool enables you to delete permissions, forms, views, rules, or reply rule
templates from a Microsoft Exchange Server mailbox. When you delete the rules
and permissions associated with a folder, all rules and permissions for the
folder are deleted. This utility is useful for cases where it has been
determined that Out of Office (OOF) messages or other rules are not functioning
properly.

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Can't Delete Inbox Rule

by bsoto In reply to Can't Delete Inbox Rule

The question was auto-closed by TechRepublic

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Can't Delete Inbox Rule

by hcmartin In reply to Can't Delete Inbox Rule

You can try a "cut and slash" method if all else fails. Do a "find" on *.rwz to find your rules file and delete or rename it. If you don't have a lot of rules this may be the quickest way.

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Can't Delete Inbox Rule

by bsoto In reply to Can't Delete Inbox Rule

The question was auto-closed by TechRepublic

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