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  • #2267882

    Can’t do a “Save As” to a network drive using Word 2007

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    by jbonin ·

    I am getting close to the end of my rope. I am running Vista Business and Office 2007. When I open a document in Word it opens fine. When I try to do a “Save As” (a .doc file not the new format) to a network drive, I get an error “There has been a network or file permission error. The network connection may be lost.” and the file is not written. I can copy and paste files to and from the network drive using Windows Explorer and (surprisingly) I can open a network file with Word and do a “Save As” to a local drive without any problems. I have tried the above with Windows XP Pro and Office 2007 and the same error occurs.

    I have looked at the various Microsoft web sites for any help but I have not found anything that will help me correct the problem.

    Any ideas?

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    Replies
    • #2509338

      Clarifications

      by jbonin ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      Clarifications

    • #2497554

      RE: Can’t do a “Save As” to a network drive using Word 2007

      by david.nicholson ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      We are having the same problem. I thought at first it was a Vista problem, but I am having the same issue on Office 2007 with Win XP. Microsoft’s response was to save it to your local HDD and copy to the network share. Sounds like a bug to me.

      • #2546893

        RE: Can’t do a “Save As” to a network drive using Word 2007

        by eviltwn82 ·

        In reply to RE: Can’t do a “Save As” to a network drive using Word 2007

        We experienced similar problems with our supported computers. We determined that the problem was actually with the Antivirus software we use. In the settings there was a “Protect Network Drives” option that was enabled by default. Apparently this conflicts with the way Office 2007 handles network shares. Disabling the option resolved the issue for us on both XP and Vista computers, so I would recommend checking the antivirus settings :-). Hope this helps.

        • #3005841

          A/V Dead On

          by howellnj ·

          In reply to RE: Can’t do a “Save As” to a network drive using Word 2007

          The Antivirus tip is dead on. 12 new systems with office 2007 (our first) and CA e-trust. None could save to network drive if work was new from local template. Uncheck rule to inspect netword drive in e-trust and all function perfectly. Nice tip. No info at MS

    • #2497526

      Drive format??

      by techbro ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      I had this problem with a USB drive and I thought I was just careless!

      Not sure if this is the right path, but is the network drive formatted as NTFS? If not, maybe that has some interplay with Vista and Office 07. Try updating the FAT32 partitions to NTFS.

      • #2620921

        All NTFS and All Win XP Pro

        by ben.rattigan ·

        In reply to Drive format??

        All the PC’s I am running are Windows XP Pro, no Vista. All drives are formatted NTFS. This has been working fine up until just a week a go.

    • #2517660

      Can’t do a “Save As” to a network drive using Word 2007

      by micpc ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      The problem seems to be with offline files. On the start menu, in the search field, type “offline files”. Once offline files opens, click on disable offline files and then you will be prompted to reboot your machine. After reboot, you will be able to save to a network drive.

      • #2517598

        Is that a Vista issue?

        by smallbiz-techwiz ·

        In reply to Can’t do a “Save As” to a network drive using Word 2007

        I tried searching for “offline files” on my XP machine and it found no results. Was your solution only for Vista PC’s? If so, how does he correct the problem on the XP machine?

        • #2517578

          Is that a Vista issue?

          by micpc ·

          In reply to Is that a Vista issue?

          The resolution I posted was done on a Vista PC with Office 2007. I have not tried it on an XP machine with Office 2007. To access offline files in XP: open My Computer, on the Tools menu click Folder Options, on the Offline Files tab uncheck the Enable Offline Files check box, hit Apply and OK.

        • #2533494

          Thanks!

          by smallbiz-techwiz ·

          In reply to Is that a Vista issue?

          It looks like Offline Files is enabled by default. I disabled mine just as a preventative measure.

        • #2532174

          Have the same problem with XP

          by crcanassr ·

          In reply to Thanks!

          I installed Office 2007 on a XP/HOME computer and got the same errors. The I upgraded to XP/PRO and have the same problems. Yes, I disabled the Offline Files and still have the same problem. Actually Word 2007 creates an empty file on the network drive but it gives the error when it tries to write to it. Yes, I can write to the network drive from other apps. including Word 2003.

        • #2538059

          same problem with any files from Vista computer to a XP computer

          by gjantz4 ·

          In reply to Have the same problem with XP

          I have the same problem with a Vista computer on a network with a XP computer. Do not have premission, even tho both computer Drive C: are shared and I can do this from XP computer to other XP computers.

        • #2628729

          Vista and network servers

          by crcanassr ·

          In reply to same problem with any files from Vista computer to a XP computer

          Vista comes with NTLMv2 enabled out of the box. This causes problems with OS that do not support NTLMv2 such as Win2000, Samba, etc. In order to allow Vista to talk to these servers it has to be setup to support other LM protocols. To do this, run regedit and change the value from 3 to 1 in:

          HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Lsa\LMCompatibilityLevel

          This means use LMv2 if available otherwise use an older version. Remember to reboot your computer after changing the value. This works for Vista Home and Pro. If you have Pro you can use secpol.msc to change this option (Local policies > security options).

          Hope this helps.

        • #2617720

          Offline files are already disabled

          by jamesisin ·

          In reply to Is that a Vista issue?

          This particular fix hasn’t helped since my clients already have offline files disabled. What’s the next guess?

        • #2620914

          Not offline files

          by ben.rattigan ·

          In reply to Is that a Vista issue?

          This is not an issue with offline files. When selecting Save As, Office can see the network shares or mapped drives and if the file you are saving already exists then you can overwrite it. If the file does not exist then when using Save As, Office responds telling you it cannot find the new file you are trying to save.

          Its strange.

      • #2620919

        Sorry I dont think you read my question fully

        by ben.rattigan ·

        In reply to Can’t do a “Save As” to a network drive using Word 2007

        I have tried switching offline files both off and on. The problem is not that I cannot see the network shares or mapped drives, they can and I can save to them or copy to them with any program. I just cannot Save As when creating a new file name onto a network share. Office responds saying it cannot find the file I am trying to save (even though its a new file), not the folder.

      • #2572420

        Can’t ‘save’ or ‘save as’ with Office 2007 in Vista

        by pmcmahon25 ·

        In reply to Can’t do a “Save As” to a network drive using Word 2007

        I am running Vista Business and CANNOT save to a mapped network drive using any Office 2007 application. Offline files are disabled, permissions have been gone over and over and are set up correctly on both the local machine and the server. I CAN save to all other network drives on the same server with any Office 2007 application. Cut and paste works fine. I am able to view all contents of the problem drive (H:\) and open those contents. I get the error “There has been a network or file permission error. The network connection may be lost (H:\)” when I try to save back to the H:\ drive even when I open a document from the H:\

    • #2591833

      “Save As” issue on Word 2007 and Windows XP Pro

      by support ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      Is there an acknowledged answer to this as yet?
      I have the same issue on a network of 2 XP Pro machines both with Word 2007.
      Machine used as ‘file server’ does not have offline files enabled (as it has fast user switching option in Windows logon enabled, therefore offline files option is not available) but the problem exists as is repeatable in terms of making the machine crash each and every time you choose “Save As” from the remote PC.

      • #2591644

        Save As” issue on Word 2007 and Windows XP Pro

        by david.brookfield ·

        In reply to “Save As” issue on Word 2007 and Windows XP Pro

        None yet, if you look at the MS technet forum there are a load of posts about this there as well. I’m still looking for an answer, I run our shares off a Win 2003 R2 server, any pre office 2007 apps are fine, I may have to uninstall office 2007 which not only is a total pain, but I’ll have to explain why I suggested we buy office 2007 instead of 2003.

        • #2596307

          Sounds similar to XP error with older servers

          by joshua ·

          In reply to Save As” issue on Word 2007 and Windows XP Pro

          This sounds very similar to a problem I had with XP and Excel 97 trying to write to an old NT4 server (Samba actually). You may want to see if the registry settings under HKLM/system/CurrentControlSet/Services/lanmanserver/parameters/requiresecuritysignature/ on the server and HKLM/system/CurrentControlSet/Services/lanmanworkstation/parameters/requiresecuritysignature/
          on the client agree. I know Office 2007 has enhanced security and it may prevent saves to non-authenticated resources, in which case you may want to set both of those properties to 1. There are also some related registry entries at HKLM/system/CurrentControlSet/Services/netlogon/parameters/ requiresignorseal is one, but that only works with windows 2000 and newer file shares.

          You may want to see if OpenOffice will work for you. I’ve had great luck with it the past 3 years, both at my office and others.

          Good Luck,
          Joshua

          PS. the registry locations are for XP, 2000, and 2003. I don’t have Vista and may never upgrade. XP works much better.

    • #2621365

      Anyone resolved this

      by ben.rattigan ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      I am having a problem with Windows XP Pro SP2 and Office 2007 to either network shares or mapped drives to Windows 2003 Servers R2 (non R2) x86 x64 Standard.

      When trying to save from any Office 2007 app using only the Save As option and creating a new file name, Office says it cannot find the file.

      If you use any other program, OpenOffice, Corel Draw, AutoCAD, Notepad etc.. they all work.

      Checked offline files, made no difference, checked users permissions, still did not help. I have removed all the latest Office 2007 and Windows XP updates and this made no difference and I have also uninstalled and re-installed Office and it still doesn’t work.

      It was working, up until last week.

      • #2915095

        Microsoft, this is serious!

        by chris.moller ·

        In reply to Anyone resolved this

        Reading MSKB, this issue has been around since Word 2000, but it only started being a problem for me in May 2008, and then only at random. Unbelievable that Microsoft just says to try saving it somewhere else!

        Although it fails to save the edited file, Word still manages to delete the original – leaving you with nothing.

        I have also had the same problem with Excel 2007. The message is “Document NOT saved”. If you try again, you don’t get the message again, but it may still not be saved.

        It’s bad enough to drive one to Open Office!

      • #2788298

        I’ve fixed it

        by rizwan.shah ·

        In reply to Anyone resolved this

        Have you got CA Anti Virus installed.
        Anyway, I had it installed and the fix was simple, although the problem was there for a few months and I didn’t bother to fix it as I was trialling CA. When the time came, I had to fix it. I spent 2-3 hours on this. Eventually, you need to add the “Backup Operators” group to every user who has this problem. Vistan in particualar. Let me know if it works. Thanks.

        • #2784107

          Another possible fix

          by bbateman76 ·

          In reply to I’ve fixed it

          If you are running CA Antivirus and you by chance have set up Realtime policies, you may want to remove those policies from the groups until you can fine tune the policies since they will block the ability to perform a save-as to a network locatio for Office 2007 files.

        • #2781878

          This is not a fix

          by jnimmo ·

          In reply to I’ve fixed it

          Please, this is not a fix, this is a hack!
          Adding users to the Backup Operators group is not
          something you want to take lightly!
          Read this first: http://www.kellys-korner-
          xp.com/xp_groups.htm

      • #2796007

        Microsoft Office failing to save – workrounds

        by andy ·

        In reply to Anyone resolved this

        I often see Office 2003 and lately Office 2007 files, usually Word, failing to save on network drives in our busy college. I’ve always put it down to Word losing touch with its temporary files on the network drive and then panicing & refusing to save anywhere.

        My standard workround, apart from using Open Office, is to highlight and copy the entire document (maybe paste in OO Writer or WordPad for safety), close Word, reopen it and paste it back again and save.

        Usually works.

    • #2622767

      Anti-Virus Software

      by sales ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      Same issue, I have SBS R2, Windows Vista Business, and Office 2007 Small Business.

      Turn off your antivirus software and it should resolve the problem.

      Then call them and get an update for your antivirus software.

      • #2617715

        should effect all users

        by jamesisin ·

        In reply to Anti-Virus Software

        I can save files while my boss cannot. We are all running the same version of office, the same version of XP, the same version of eTrust–all with their current updates–and accessing the same SBS server (also fully up to date).

        I would think if it were the virus software running on the server it would effect all users the same. Thoughts?

        • #2617332

          Protected Network Drives must be unchecked

          by ben.rattigan ·

          In reply to should effect all users

          You would, there must be some updates for the e-trust software which load on somewhere. I have a network of 60 PC’s and they where all affected a different times.

          You must uncheck the protect network drives option within e-trust. That will resolve the problem. This is CA’s official response to this problem, MS are not interested unless you pay for support.

          As I have said throughout this forum, the error only occurs with Office 2007, not earlier versions or other apps and only to network shares on your server and not p2p shares on another client.

        • #2627527

          Can’t do “Save As” to a network drive using Word 2007 (Solved)

          by rwatt ·

          In reply to Protected Network Drives must be unchecked

          Been was correct on this issue in my case. I deselected the Protect Network Drives in my CA AntiVirus on the Vista and XP system running Office 2007, and immediatly I was again able to save to network drives.

        • #2912518

          Cant do “Save As” to a network drive using Excel 2007 (CA Antivirus Solved)

          by tleone ·

          In reply to Can’t do “Save As” to a network drive using Word 2007 (Solved)

          I was having this same problem with a Win XP machine with Office 2007 and after turning off “Protect Network Drives” on the local machine’s CA antivirus scanner they were able to save to the network folder.

        • #2630105

          CA setting fixed problem

          by nicks ·

          In reply to Protected Network Drives must be unchecked

          Thanks for the fix. We had some very unusual circumstances. Some PCs with Office 2007 could save to network drives. Those with problems could save to certain servers but not others. Unchecking the Network dirves box in CA did the trick.

        • #2633081

          CA setting

          by kuhlkat ·

          In reply to CA setting fixed problem

          thanks so much for the fix! this problem has been vexing me for a week! i appreciate everyone’s time to share what’s worked for them.

    • #2622130

      Can’t save Office 2007 files to network – ANSWER

      by support ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      If you use CA Anti Virus, it is this that is casuing the problem. It’s only started since beggining of July. The only way to get round it until CA fix the bug, is to make the user profile a member of domain administrators – NOT exactely ideal!

      • #2610085

        Got a response from CA

        by ben.rattigan ·

        In reply to Can’t save Office 2007 files to network – ANSWER

        I have just received an email from CA regarding this issue, they state they now have a fix for it. They have made me raise a support ticket for it. Just waiting now.

      • #2609992

        Just got the fix from CA

        by ben.rattigan ·

        In reply to Can’t save Office 2007 files to network – ANSWER

        Start the CA Etrust Agent
        Goto ETrust Antivirus option
        Goto Realtime Options
        Then click the Advanced Tab
        Uncheck Protect Network Drives
        Apply the changes

        I have tried this and it works

        • #2634467

          Can’t do a “Save As” to a network drive using Office 2007

          by florinrobete ·

          In reply to Just got the fix from CA

          That worked for me.
          Thank you.

        • #2617707

          we’re on the right path, but it’s not exactly working

          by jamesisin ·

          In reply to Just got the fix from CA

          If I disable realtime scanning on the local machine this does allow saves from Office. Clearly it relates to eTrust, but this is a bad solution.

          I am not able to use the Apply button after unchecking the Protect Network Drives checkbox.

          Also, my machine which is perfectly able to save Office files to network drives does have that box checked.

          So, there is clearly more to this than the above solution suggests.

        • #2617337

          Few things to check

          by ben.rattigan ·

          In reply to we’re on the right path, but it’s not exactly working

          To use the Apply button after unchecking the Protect Network Drives I found that sometimes I get an error and have to go back and re-apply it a couple of times before it successfully saves, I noticed this with most machines we have.

          This error only occurs with Office 2007, the Office 2003 and other apps save fine. The erro only occurs when saving back to a server and not a p2p share.

          I have a network of 70 clients and doing this has resolved the problem, granted its not ideal because there is a fault in someones code somewhere but it’s not an option that needs switching on if the realtime scanner is running on your servers as well.

        • #2631149

          Upgrading eTrust finalized the solution

          by jamesisin ·

          In reply to we’re on the right path, but it’s not exactly working

          After we installed the latest version of eTrust we were able to uncheck the Protect Network Drives checkbox through the server’s console.

        • #2615510

          Turn Off CA Network Drive Protection

          by lewko98 ·

          In reply to Just got the fix from CA

          Thank you very much for posting this. This issue was causing a very important client much grief, and I has spent much time working on the issue, and with trouble shooting with MS.
          Thanks again.

        • #2788310

          I’ve fixed it

          by rizwan.shah ·

          In reply to Turn Off CA Network Drive Protection

          I’ve fixed the problem.
          No need to turn off CA Anti Virus
          Just add the user to the Backup Operators group. Logout/Login. Problem solved. Atleast for me and all my Vista Users.

        • #2575038

          Thank You and TechRepublic

          by ken.stewart ·

          In reply to Just got the fix from CA

          Worked for me.
          The problem Still exists with ITM 8.1.637

      • #2619365

        CA Antivirus Not My Problem…

        by sean ·

        In reply to Can’t save Office 2007 files to network – ANSWER

        Hi, I don’t use CA Antivirus and have turned off my other antivirus software (Bitdefender 9) yet I still have this problem. I’m using WinXP and Office 2007 saving to a network drive on a Window SBS 2003 server. I had no problem with Office 2003 …. Anyone have any ideas?

        • #2626392

          Whats the error message

          by ben.rattigan ·

          In reply to CA Antivirus Not My Problem…

          What error message do you get when trying to save?

          Does it only happen when saving to your server? What about shared drives on PC’s.

          Can you save locally and copy to the network location?

          Have you tried saving in different file formats?, I found that when I was having the same problem it still let me save as HTML.

        • #2560498

          Maybe indexing interferes?

          by bret.miller ·

          In reply to CA Antivirus Not My Problem…

          We’ve been struggling with this problem over the last two days and I think have just stumbled across the answer after trying several very technical fixes. It seems that Microsoft’s add on to enable indexing of network drives somehow interferes with the save process in Office applications. Disabling (or removing) the indexing of network drives seems to allow files to be saved.

        • #2989620

          Same problem here and Yes it was related…

          by bmc ·

          In reply to Maybe indexing interferes?

          Same problem here and Yes it was related to “Microsoft’s add on to enable indexing of network drives”

          Is ther a fix for this issue?

          Regards
          Barry

    • #2628733

      Are you using Linux/Sco or other Unix oS on the server?

      by crcanassr ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      I had the same problem saving to an SCO server running Vison FS as smb server. The problem went away when I updated to Samba. As I understand the problem has to do with the way Office 2007 works with the temporary save files which are not compatible with old smb server (including win2000).

      Carlos

    • #2633071

      Same setup no probs

      by tintoman ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      I have the same set up as you..Vista Business and office 2007, I save to a network drive which is actually a share file on the server, make sure you have permission to save in that location and remember that share permissions will almost certainly be more restrictive than ntfs permissions

    • #2911729

      I have found a work around

      by jshook ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      I can save an office 2007 file to a network folder if I click on “My Network Places” instead of using the drop down arrow when I click “save as”.

    • #2807483

      KB934160 (Fix)

      by god_tm ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      http://support.microsoft.com/kb/934160

      It’s a corrupt offline cache that seems to be the culprit. I know this is a late response, but this response might help someone in the future.

    • #2776828
    • #2827827

      04-2010 patch triggers this

      by nt_msce ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      Not sure which one; had to uninstall the following:

      – Update for Microsoft Office OneNote 2007 (KB980729)
      – Update for the 2007 Microsoft Office System (KB981715)
      – Security Update for Microsoft Office Publisher 2007 (KB980470)
      – Security Update for Microsoft Office Visio 2007 (KB979365)
      – Security Update for Windows XP (KB979309)
      – Security Update for Windows XP (KB981332)
      – Security Update for Windows XP (KB978601)
      – Security Update for Windows XP (KB977816)
      – Security Update for Windows XP (KB978338)
      – Security Update for Windows XP (KB980232)
      – Security Update for Windows XP (KB979683)

    • #3039513

      This is correct

      by don_carnage ·

      In reply to Can’t do a “Save As” to a network drive using Word 2007

      In windows Vista this worked for me after I removed the update and rebooted I will try the WinXP machine tonight and post back.

      The Microsoft Patch KB980232 causes this issue.

      This is to confirm that in Windows XPSP3 the update KB980232 is the cause for Windows 7 64bit please look at my other post in this thread.

      Thanks !

      • #2875453

        Removed Embassy Trust Suite to fix

        by redbowtie.geo ·

        In reply to This is correct

        Had this problem on a Dell laptop WinXP with Symantec end point protection. I have had problems with the preinstalled Embassy Trust Suite on other laptop and we don’t use this product so I uninstalled it and the problem is gone.

        There may be an update for Embassy Trust Suite that would fix this also.

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