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Can't save to server

By maceman ·
Last Tuesday at 6:30AM, I relocated our company shared folder to another volume on the server. At 10:15AM people started having problems saving to the new shared from within the Microsoft Office applications. I started verifying the share and secuirty permission, everything looked correct. By the afternoon, they couldn't save to any of the volumes on the server. I reboot was fine for about an hour then the same thing happened.

The interesting thing is you can save a file locally then copythe file to the server. Also, you can generate a PDF to server without a problem.

The server is a Xeon III 1.0G with 1G RAM, MegaRAID RAID-5 with 64M cache, 70G storage subsystem, and 2 NICs.

The workstations are both Win98 and XP.

At first I thought it was a network issues. I swapped switches and NICs but still a problem.

I swapped cache memory on the RAID controller, thinking it might be a cache issue.

I have installed a monitoring utility and every so often I get a time out error on a ping to the server with timeout value of 1000.

I have checked the services everything seems to be valid and nothing seems to be using high anmounts of CPU resources. I was thinking maybe a runaway service was tying up the server.

Also, I ran a sniffing program and the network seems normal.

Any advice or suggestions would be greatly appreciated.

Thanks,
Bill Mace

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Can't save to server

by maceman In reply to Can't save to server

Point value changed by question poster.

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Can't save to server

by mheath In reply to Can't save to server

I've seen a similar problem on a Windows 2000 Server. The server was running a SQLServer. What I found was the SQL was sucking up almost all the memory the server had. I went to the Microsoft Management Console and throttled the memory usage for SQL to 540MB. This solved my problem. This also solved my problem for network slowness during login.

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Can't save to server

by maceman In reply to Can't save to server

Let me first say thanks for your help. The server in question doesn't have SQL running on it. You bring up an interesting point in that it could be a memory issue.

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Can't save to server

by RiverFreight In reply to Can't save to server

Mr. Mace,

Please don't close this question and please reply to mine here as this is the first time I've seen this so clearly stated: You are trying to save a file to a "Server"? This is a machine that is not a part of the Laptop, Desktop, PDA,Smartphone, Notebook, Tablet, Breifcase, or Mainframe? If the above is so, why save there and not to your computers Harddrive?

Also I don't want the points in any way as I don't understand the configuration or the applying of the 'Save'.

THANKYOU

RIVER FREIGHT

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Can't save to server

by maceman In reply to Can't save to server

I don't quite understand you comment. Yes the files are being saved to a server on a company network. There saved there for sharing among other employees.

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Can't save to server

by RiverFreight In reply to Can't save to server

Mr. Mace,

Please don't close this question and please reply to mine here as this is the first time I've seen this so clearly stated: You are trying to save a file to a "Server"? This is a machine that is not a part of the Laptop, Desktop, PDA,Smartphone, Notebook, Tablet, Breifcase, or Mainframe? If the above is so, why save there and not to your computers Harddrive?

Also I don't want the points in any way as I don't understand the configuration or the applying and purpose of the 'Save'.

THANK YOU

RIVER FREIGHT

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Can't save to server

by maceman In reply to Can't save to server

see above.

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Can't save to server

by dbowlin In reply to Can't save to server

As stated above, keep an eye on memory. You may have a leak slowly sucking up resources and slowing response times.

You already seem to be monitoring network activity. Keep an eye specifically on your server NIC. Does it get busier and busier?Is it getting overloaded? I would also keep a close eye on your network sniffing, but if you are using switches the results could be misleading. I've seen a rogue NIC or 2 slowly degrade network response to uselessness.

Is the server set to be optimized for file services or applications?

Are any errors showing up in the system or application event logs?

Although they should not behave in this manner, have you checked quota settings?

Have you checked the status of the disks in your RAID? One disk in the process of going bad, or even worse, 2 can cause problems similar to this.

The PDF issue really clouds this problem. I wonder, what kind of name resolution do you have going on? Are you running WINS? Do you have any records in conflict because the share name has moved from one server to another? When you ping and it times out, are you pinging by IP address or by name? Does it make a difference?

Hope some of this helps. Good luck,

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Can't save to server

by RiverFreight In reply to Can't save to server

Thank you for the response; I phoned Tech Republicand asked them to award you 500 points from my stash as that is the only way I could find to do so.

With your answer I can only recommend That you review the product - Software - you are useing as it must not be properly understood or a part of the procedure is not evident, another option is that you did not do the operation in the correct order.

RIVER FREIGHT

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