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CD-ROM Tray Won't Close

By kelela ·
The CD-ROM tray on my Compaq computer won't close? Please advise on how to troubleshoot/fix this problem.

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CD-ROM Tray Won't Close

by mprovenzano In reply to CD-ROM Tray Won't Close

Looks like you have a hardware problem.
you can try to remove the tray and re install it.
some of the trays have two clips under the tray if you push the clips and pull the tray it should come out of the drive. then just re-insert the tray on the guide rails in the drive. if you cannot remove the tray and the unit is under warranty then I suggest you contact compaq for warranty service. if the unit is out of warranty then just purchace a new cd rom drive and install it or have someone install it for you.

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CD-ROM Tray Won't Close

by kelela In reply to CD-ROM Tray Won't Close

The question was auto-closed by TechRepublic

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CD-ROM Tray Won't Close

by TheChas In reply to CD-ROM Tray Won't Close

Possibilities:

Tray drive gears damaged.

Tray motor bad.

Tray switch bad.

The best way to fix this, is to replace the drive.

If you push the tray in instead of hitting the open / close button, you can cause the tray drive to jump off it's track, or to jam.

Chas

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CD-ROM Tray Won't Close

by kelela In reply to CD-ROM Tray Won't Close

The question was auto-closed by TechRepublic

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CD-ROM Tray Won't Close

by PaulP In reply to CD-ROM Tray Won't Close

Call COMPAQ/HP technical support. If the CD-ROM is part of the original system, and the system is still under warranty they will replace it for free.

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CD-ROM Tray Won't Close

by kelela In reply to CD-ROM Tray Won't Close

The question was auto-closed by TechRepublic

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CD-ROM Tray Won't Close

by colin_mendonca In reply to CD-ROM Tray Won't Close

i think there's a problem with your tray switch.
check for your company's warranty. if it exists then the company can do it for free.

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CD-ROM Tray Won't Close

by kelela In reply to CD-ROM Tray Won't Close

The question was auto-closed by TechRepublic

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CD-ROM Tray Won't Close

by kelela In reply to CD-ROM Tray Won't Close

This question was auto closed due to inactivity

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9 total posts (Page 1 of 1)  

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