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Chronology of the PC

By teke ·
I have a new customer that was sold a "custom" built PC 8 months ago. The supplier used a cheap quality "everything on-board" motherboard and its AT format. The customer wants me to do some upgrade on the system, but I've told him It will need a newMB to do it. He claims that this system was sold to him as "new-state of the art". I'm needing some kind of documentation that shows that AT boards are old and are no longer used in new systems by reputable suppliers. Can anyone suggest where I can get such info? I've been to Tom's, and searched google, but no joy.

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Chronology of the PC

by Ann777 In reply to Chronology of the PC

Have him show your the receipt of the system -- bet it was not sold to him 8 months ago.

at any rate, look up "form factor" in any search engine and you will find plenty of articles describing the history and dates of the form-factors of systemboards.

Here's one for you:
http://www.pcguide.com/ref/case/formATX-c.html

(please remove any spaces embedded into the above link when pasting into your browser).

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Chronology of the PC

by teke In reply to Chronology of the PC

The question was auto-closed by TechRepublic

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by TheChas In reply to Chronology of the PC

Your biggest problem is going to be over-comming his pride. He likely was sold a "bill of goods" at a higher than market price.

You can still purchase AT format motherboards.
As a general rule, they are limited to Celeron CPU's.
If he has ahigher speed Celeron (800MHz or faster) motherboard, it likely is "state of the art" for an AT form factor.
Check out www.tigerdirect.com they sell several AT style all-in-one motherboards.

My suggestion would be to go to www.motherboards.org and do a few motherboard searches on the performance the customer desires. The database is fairly extensive, and is your best option to show the limits of AT format motherboards.

I would also identify the manufacture of the motherboard that he has,and show him both the web site features page, and the manual pages relating to supported processors and hardware.

Do you know where he purchased the system from?
If it was a local dealer who is now out of business, you could explain that the "deal" he got is part of why that firm is out of business.

Chas

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by teke In reply to Chronology of the PC

The question was auto-closed by TechRepublic

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by timwalsh In reply to Chronology of the PC

If it was custom-built and sold as state-of-the-art only 8 months age, what processor is it using? That would be a first indication of whether this coustomer was sold a "bill of goods."

If you can figure out the manufacturer of the MB, go that manufacturer's website and see if the board is even still being manufactured.

I might also suggest that instead of trying to prove how "old" the MB might be, a better route might be to show that customer that the upgrades he wan't done just can't be physically done on an all-in-one board (regardless of the form factor) (if this is the case).

If the customer refuses to believe you, your best bet may be to just refuse his business, and wish him luck in findng someone to do what he wants done (maybe tell him to go back to the person who sold him the computer to begin with).

Good luck.

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Chronology of the PC

by teke In reply to Chronology of the PC

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by teke In reply to Chronology of the PC

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