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Compaq Presario V2000 is dead

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Compaq Presario V2000 is dead

desireemattice
I own a Compaq Presario V2000 that I purchased in May 2005. Ya, not that old...but it has issues. About a year ago, I started having issues with my battery dieing very quickly. So I used the power cord more. About 8 months ago it got to the point that the battery wouldn't hold a charge at all. I purchased a new 12 cell battery less than a month ago and it had been working fine. The thing is last night it completely blacked off without warning. I thought that maybe the battery had died and I had not noticed it flashing. So I took my battery to class today and had a class mate charge it in her computer. Thinking that maybe my cord wasn't charging it and I would need to solder that connection. Well I brought home that newly charged battery, put it in my computer and tried to charge it up. Nothing, no lights came on, or flashed...just complete black. What is wrong with it? Or is ther 50 thousand possibilities. Someone mentioned a problem with my motherboard battery. I didn't even know the motherboard had its own battery. Any suggestions? Anyone? Help...I have finals coming up!
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    dharrison

    Computer worked perfrectly until two months after the factory warranty. Keyboard and mouse stopped working, then it just wouldn't turn on anymore. No help from compaq support, and we have no clue what to do. Oh and I had to restart the paper that I was in the middle of writing. if anyone knows what I can do please help me out.

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    luckyref

    I have just taken my laptop into the shop, they told me that my motherboard is the problem, will wait to see when I get back today if they have fixed my problem. I have had 4 recondition batteries sent to me but non of these worked with my laptop, this is what prompted me to see if my pc is the probme of why my batteries won't keep the charge. Will keep you posted to what they say from the PC doctor. I didn't know the motherboard had a battery either.

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    jjheaphy

    I'm having the same problem with my V2000. Did you get your's fixed? What did you have to do?

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    dean.harrison

    I took my computer to a fix it shop for a quote. It was the motherboard. They would gladly fix it for me for $500.00. I gave up on it and bought a new computer from another company.

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    ldjohnson4228

    I had the same reoccurring problem where my Presario v2000 died. 1st time it was under warrantee and they replace the motherboard. But it just happened again. Spoke with HP support and this simple fix got me up an running. Thought I would share.

    1. Disconnect the AC Adapter.
    2. Remove the Battery.
    3. Hold the Power button down for 30 seconds to 1 minute.
    4. Reconnect the AC adapter.
    5. Turn on the Notebook power.
    6.Do not re-connect the Battery.

    With an extensive use of the notebook, some times notebook would store some static charges which indeed will stop the notebook from powering up or charging the battery. The procedure to remove this static charges from the notebook is known as power drain.

    Hope this helps.

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    vikramsondhi_1984

    Hi
    I tried doing this but it does'nt helped can you suggest anything more.

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    dbrown486

    This procedure worked perfectly for me! Thanks!

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    bradena57

    I am having similar problems. I have figured out that it is not the battery or the AC adapter with mine at least. It is indeed a default of some sort with the motherboard. I am trying to figure out exactly what that problem is. My motherboard part number is 412439-001, yet HP tells me that I need to replace it with another one, part number 394252-001, (which leads me to believe they know the original one had problems.) I have opened up the computer and can't find anything visibly wrong. I haven't received any good information from HP so I am still looking for an answer. If anyone can help at all please do.

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    TLawless

    I have had the same issue as well with my Compaq "PisSorryEO" v2000 Laptop.

    Trying to reslove this, I contacted Compaq/HP via their online Chat Support and after two of the not helpful Chat Support Reps disconnected me; I called directly only to find that Compaq's answer to the motherboard (412439-001 that has been discontinued) repair is to send in the laptop for the new motherboard (394252-001) that hopfully works and to be charged $428.00! Not to worry, they are nice enough to give a 90 day warranty on the repair.

    Personally, I will not buy another compaq/hp product and if you have one of these Presario's, don't bother with their support if you want to accomplish anything more than sending in your system for a $298.00 warranty repair plus the cost of parts or a $398.00 out of warranty repair plus parts.

    They said they will of course call you to tell you how much the Motherboard replacment is going to be, I was quoted $375.00 durning the my Chat with the Support Rep., but you still have to pay the repair service cost even if they don't fix it or you don't want to pay for the parts.

    Appearantly, as it happened two times in a row; if you ask to speak to a superviser or manager, the Reps just hang up on you. NICE. Not only do you spend 20mins just getting a rep online, take another 15mins to type your issues so they know what your system is and your issue, but when they hang up on you, you get to start over and do it again...

    Just so you know, verfied by the support rep I had on the phone; they do not log the chat sessions, so if the Chat Support Rep says/types anything that you would like to hold them to, you can't. They only log what the Chat Rep separately adds to their system after the session. In my case, both times I was hung up on, there was not record that I just spent 75mins online with two different Chat Support Reps that did nothing for me but waist my time. Oh, if you call in, you call can/may be recorded, but I wouldn't count on it if you actually have an issue with their service or products. "Cynical, Party of one..." :)

    Long Story Short... You can get a good new Dell Laptop for just over $600.00 and of course a better one for more; I have never had any issues with Dell's Suport when I needed it in the past and I have been involved in a couple of multi million dollar purchases from Dell on some state government projects.

    I'm pretty sure that this situation will ensure Dell is on top of my vendor list in the future and let's say that Compaq/HP won't be very close to the top...

    Currently my other systems are Dell; I'm not saying all my future systems will be Dell, yet what every they are; I'm sure they won't be Compaq/HP! :)

    Sorry you are having the Dead "PisSorryEO" issue... I hope you get all your data off of it ok and then on another system manufactured by someone other than "ComCrap"...

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    bradena57

    Yeah, I've had the very same problems with trying to get any information from HP support. and I also have been purposely disconnected in order to not answer my questions. I would like to get this one fixed just because I am short on money and can't afford a new one. But I agree, I don't think I will be purchasing HP again.

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    myacc

    I have lot of issues with HP/Compaq products at my office. All brand new laptops with extended onsite support. When I call it takes atleast 2 hours for their support guys to give a caseid. They think that we don't know anything and try to start with stupid troubleshooting steps. Many times it happened that the CSR will say that they will send an email with the case id withing 30 minutes but they never send it. I updated my issues on their support web and no one responds.

    STAY AWAY FROM HP. That will save our time and money.

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    TLawless

    Hey, I actually received a Chat Transcript from my interaction with the Compaq/HP Chat Support Rep that quoted me the price of the replacement motherboard... I copied it below, but I would like to again comment about it missing the rest of the chat conversation after I let them know I didn't believe I should have to pay for a defective part that they discontinued while my system was underwarrenty and asked to speak / chat with their supervisor...

    Chat Transcript Begins Here
    --------------------------------------------------------------
    Hello Timothy.

    Welcome to HP Total Care for Presario Notebook.. My name is Morrie. How may I assist you today?

    Hi, Morrie, I'm back from yesterday...

    Oh!

    Welcome Back

    I did some research on the V2000 and it seems that there are 100's of other people with the exact same issue as I have with the V2000 just stoppnig to work...

    The consenous is that motherboard has a defect and has been discontinued and there is a replacement motherboard...

    I see.

    I am listening please goahead.

    I need to get the new replacement motherboard...

    alright.

    Here is the specification of new system board:System board (motherboard) - With ATI RS480M chipset - Full-featured, 3 USB 2.0 ports, S-Video port, and IEEE-1394a port - 1600 x 1200 external resolution at 75Hz

    Its price is :$370.


    --------------------------------------------------------------
    Chat Transcript Ends Here

    My eariler blog stated the cost was $375.00 for the replacement board, but it appears it is only $370.00 for it, so I miss typed... :)

    Still after paying 398.00 for the repair service and 370.00 for the new motherboard plus tax... you are looking at to pay somewhere around 825.00 to fix a laptop you paid less than 1000.00 for... Especially for a part that they know is defective and they discontinued. It is just not good business.

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    bradena57

    I've submitted a complaint to the better business bureau about HP and this situation.

    Here is the link...

    http://67.153.191.194/complaint/view/267957/c/cu5ec2#

    We'd make a better case if more people submitted complaints about their V2000s.

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    lovesmehalco

    I was just wondering how do i submit a complaint ..... i called compaq and talked to a supervisor .... while talking to a supervisor he hung up on me ....

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    bradena57

    If you want to make a complaint just go to bbb.com and click on the "Business" button near the top under "File a Complaint". It will lead you through the steps from there.

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    tejasvia

    Same power problem. For the past couple of months, my laptop kept turning off automatically once in a while, and a week ago, it went totally dead. Nothing visibly wrong (even inside), adapter seems to hold charge fine. I am sure this is a problem with this line of laptops because another of my friend's has had power issues similar to mine, but his is still working.

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    Kcrunch1

    My daughter's laptop. It would start up okay then the screen would go blank intermitenly and you couldn't bring it back up again. She had it only 14 months. The motherboard is the newer one though 394252-001. We tried hooking up an external monitor and it would go blank also. I contacted HP online support, they recommended I bring it into Radio Shack to have a tech look at it. I asked about the motherboard and was told there were no issues with the motherboards. I don't want to spend another 759.00 what we paid again. So I also made a BBB complaint. They probably won't do anything for any of us.

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    cac86

    scenario,
    One day laptop doesnt turn on. I go to the hp website, and it says to pull battery and memory
    out, reseat 1 memory chip plug in laptop.
    So the first time it "did" work, i reinstall
    everything and it happens again, and again more frequently.

    Then one day the fix stopped working.
    I was 3 months out of warranty. I took it to compUSA, he knew right away what (sight unseen) was wrong and recommended to buy a new laptop.
    So i tore it apart, and there is a burnt chip
    on the board.
    Im going with an IBM next time, for now though i'll just replace the motherboard myself and save $
    -cac-

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    doriftogodream

    We will see what happens. Make sure to select headquarters from the list(the city is Palo Alto,CA....and there is a BBB headquarters icon next to it)

    As you go further into the complaint process you are asked to pick from another 4 locations in the Palo Alto region. I took the phone number of the HP representative listed in Braden57's Better Business Burea's link and ran that through google.com and added "hp" to the end of the number and I came up with the corporate address of 3000 Hanover st. blah, blah,blah in Palo Alto,ca.

    I have just sent it in and will let you know.

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    doriftogodream

    I just recieved a call from the BBB representative yesterday. she said she is backed up on handling the situation with the BBB complaints(HP IS ALSO BACKED UP), but she is definitely getting up to speed. she said the fedex mailing box is on the way and once it arrives I should pack my laptop in it and send it out. for a free out of warranty repair, and a 90 day warranty there after.

    here is the link to the BBB claim.

    https://sanjose.ebindr.com/complaint/view/278115/c/wj6pug?bbbid=1216
    BUT PLEASE DO NOT USE THIS BBB CLAIM NUMBER FOR YOUR COMPLAINT YOU WILL BE ASSIGNED YOUR OWN. OTHERWISE THEY WILL THINK I AM FILING THE SAME COMPLAINT USING YOUR LAPTOP.

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    noswads3

    I recently purchased a v2000 as for spairs or repair. All parts -HD, intel 1.6 pentium m, 512meg ram, cd rewriter , power supply , battery , screen good, wont boot, dead either with power lead or battery. On opening the case as per service manual instructions motherboard looks fine- however when removed a small integrated circuit( dual in line surface mount 8 pin chip has burned out/- )on underside of board not visible when first removing bottom cover

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    downloadingjust4u

    I bought this a year before and with in a couple of months my laptop started showing major problems like frequent automatic shut down,display probs and slow service.
    i m thinking to throw it away in the dustbin.
    i wll buy a new one and also suggest other people not to buy this ****

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    bradena57

    Just wanted to let you all know that a few weeks after I filed the BBB complaint HP contacted me and offered to fix it for free. I told them I had already bought the replacement part on Ebay and they offered to reimburse me for that. And sure enough I got my check in the mail a few days ago.

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    TLawless

    Bradena, can you post what they agreed to replace, were you out of warranty and maybe the HP Contact or Department that did this for you? I would like to contact them directly and I bet there are many others wanting to do the same... :)

    Thanks!
    Tim

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    HP

    bradena57

    I don't have any contact info directly to whichever department did this. The only advice I have is to file a better business bureau complaint online. Its free and easy. Just explain your entire situation, how many problems you've been having with HP's tech support, and how it seems to you that you have a motherboard that HP knows is faulty. They will take it seriously. I'm sure they don't want this to turn into a recall. But please if you could don't mention me in your complaint. I've already thanked them for helping me and I've already gotten an angry voice mail because people were posting on my BBB complaint after they had paid me and HP thought it was me still complaining. Anyway if you do that and word it correctly someone should contact you. When she called she offered to fix my computer free of charge. I told her I had already bought another motherboard on Ebay for $195, so she offered to send a check for that amount.

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    chicagonncs

    I did the same Hp has been terrible there ar already class action lawsuits outthere you may use my name to complain to hp im not going to stop till they fix my computer

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    yiferous

    Sigh, same thing happened total blackout after less than 2 years of use. I've filed a complaint with the BBB if anyone is interested..

    https://sanjose.ebindr.com/complaint/view/279837/c/a3r22e?bbbid=1216#

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    positiveproperties

    I am having the same problem with my M2108. I took it in for repairs last week, thinking I needed a new power adapter and was told that the motherboard was bad. The computer is less than 2 years old! I am going to contact HP and give them a chance to fix the problem and if not, I think I will follow your advice and contact the BBB. I don't know enough about computers to attempt a repair on my own, so to have someone else do the repairs would cost about as much as buying a new computer, which would not be HP.

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    bradena57

    To be honest two years isn't that absurd for a break down. And unless you can prove something about your M2108 that seems to be HP's fault I don't think you will get anywhere. For example the only reason my complaint was taken seriously on the V2000 is the whole issue about me and others having a bad motherboard (412439-001) and then we were told to replace it with another one (394252-001 or 394253-001). And the original one wasn't available through HP. Now I don't know which motherboards were installed in the M series, but just make sure you have a real case because they are not going to fix your computer just because you have filed a BBB case with a broken computer.

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    positiveproperties

    I contacted HP and was given repair center information. I plan to trash the computer and move on. You know, this is my second bad experience with HP. I bought a Pavillion a few years ago and had trouble with it locking up from the first week. Finally , I trashed it and got the Compaq laptop. If it is normal for a laptop to only last 2 years, I will not have another one. In fact, I plan to stay away from HP all together.

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    BOBALVAREZ

    I am amazed to find so many people with the same problem my daughter has. She has been complaining for several months about her PisSorryO V2000 just going dead in the middle of a paper she was doing.

    I brought it home tonight and decided to see if anyone else on the web might be having the same problem. Sure enough--Google did it again! It didn't take long to find this thread.

    I believe we should all follow Branden A's rec and file a complaint with the BBB on-line, and I plan to do that tonight. But I also believe we should band together and file a class action lawsuit.

    My daughter is a young Resident Doctor working about 80 hours a week, and she is going to be inconvenienced big-time, possibly lose her papers, pictures, not to mention the special software she has and other stuff.

    It is time HP find out it is cheaper to admit a problem like a big boy and fix it! If others can file big lawsuits and get action, then so can we. This is ridiculous--there is no doubt HP knew about the problem, quickly got a new motherboard to replace the bad one, and threw the old one away. The fact that they want to stone-wall and not admit the problem is very troubling to me. They need to recall everyone of these machines and fix the problem.

    I plan to ask a couple of my attorney friends about this course of action. If anyone else has any ideas, let's hear them. HP needs to be punished for what they are doing.

    I, for one, will not be purchasing anymore HP or Compaq branded machines, and I am a CEO of 20 employee company.

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    vinpierce

    My brother had the same problem with his compaq v2000 laptop. At first, it would not charge the battery then finally would not power on even with AC adapter. Ordered a new mother board and replaced it. But a few months later, his laptop started acting the same as before. So now,he doesn't want to deal with HP products anymore. He bought a Dell. I now have his old-broken laptop, and will try to trouble shooting it when I have the time.
    Perhaps, HP have known of this particular problem a long time ago.

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    BOBALVAREZ

    Braden, where did you get your motherboard? There are several sites on ebay, but I have not found one with the same price you quoted.

    Also, is it still working properly?

    Vinpierce, the last guy to post, had a brother with the same problem that replaced the motherboard and it started acting up again.

    Wonder if he bought one of the old, original motherboards?

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    bradena57

    I bought mine from an Ebay store in mid-May of this year. It is actually the newer motherboard (the one that HP would sell you now), so it has worked fine so far. And yeah, it was a great deal. I had looked for a few weeks and up until then had found nothing close to $180. And this one even came with the entire bottom half of the computer, including the motherboard, processor, fan, heatsink, speakers, and plastic case. (And I then sold my dead motherboard with all of this for about $60, thus spending even less money.) So just keep looking. There will be someone just selling computers for parts and you will find what you need.

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    BOBALVAREZ

    You are so terrific! I give you a lot of credit for your creativity. As the CEO of my own company, you have demonstrated real ingenuity and persistance in taking a negative situation and finding the opportunities. I wish you well, but I feel you are destined for great things. Those that see the opportunities instead of problems in a situation, get ahead in life.

    Thank you for your assistance.

    By the way, I was born and raised in Knoxville.

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    HeresMikey

    I too own a Compaq V2000 and had the same problems as above. I needed another laptop for my work so in haste, I bought another HP. (You'd think I would have known better, huh?) Now that I have some time to investigate the problem with my V2000, I see that there are literally hundreds, if not thousands of similar complaints. I would like to have my case resolved as with Brandon's. I would like to know if there is a class action lawsuit against HP in this matter. If there is, please add me.
    HeresMikey@pacbell.net

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    outkall

    i thought maybe i was the only one having problems with this laptop, i am a soldier in iraq and my compaq lets me watch movies and send emails, but not anymore, about 2 weeks ago it just died. i took it apart and nothing, i don't smell any burnt plastic, but it still comes on from time to time just to annoy me and then turns off. i figures it the mother board or the power port that need to be replaced. i've tried to contact hp but i am not really in a place that i can be put on hold for that long and wait. i have sent a couple of emails no response. i had the same problems with this laptop before, i have only owned it for 12 months, i think this product is defective and hp sold it anyway, and thats why i can't find the same parts to repair it, if anyone does take this to the next level please put my name down on the law suit adam.torres1@us.army.mil, i will contact the bbb and try to resolve it that way but i am very upset that my hp made such a crappy product.

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    rotozuk

    I'm no expert on this matter, but after a little research, it appears that Compaq offered many versions of the V2000. Heck, the name seems to be more for the case then it is for the guts of these computers. With Intel and AMD versions available, etc. I went ahead and bought one of the newer AMD boards on ebay. It is a used board out of another model of Compaq/HP laptop, but it is the motherboard that HP would sell you. Or so I hope.

    Anyhow, I noticed that the current model of this laptop is a dual core processor version with a few new features, but the case and monitor look like they may be identical and the motherboard looks to be the same foot print. I was tempted to buy one of these current mother boards to give a try, but chickened out in the end.

    Anyone want to do a little research?

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    bradena57

    Someone correct me if any of this sounds wrong...If you have a V2000 from a year ago or so with the 14" screen, and the AMD processor then I believe your only options for a replacement board are the 412439-001 (the broken one that I think we all have or had), or either the 394252-001 or the 394253-001 (the ones that HP will sell you now). This is due to the size of the computer, and also the placement of the ports, for example the V2000 has the sound card in the front with the headphone and mic jacks in the front, and with a newer board those are on the side. And thats just one example. They get these motherboards and basically build the plastic case for them so all of the ports will line up. Also the newest version of this computer is the C500T, which looks like the V2000, but is a larger computer and has a different board due to its size.

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    alutz

    I have this board in my computer now and it is the one that died after almost 2 years. Seems like everyone else has a dif board?

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    tejasvia

    Braden was gracious enough to reply to a mail that I sent him. I, however, havent had the time to follow up and file a complaint with the BBB yet. FWIW, I loved the V2000, esp the form factor and the keyboard worked like a charm with my Gentoo, much more than the macbook I have right now.

    Braden got a replacement motherboard from ebay for around $200. After filing a complaint with the BBB, HP reimbursed him the amount.

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    vinpierce

    I got my motherboard from Ebay supposed be new but the guy sent me a used motherboard.
    I tried to contact the seller, but couldn't get any response so,I installed it and was working great for about two months and then started acting up again. At first, it stops charging the battery, then a few days later, it won't power up with an adapter.

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    rotozuk

    Did your ebay board have the new part number, or the old one?

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    bradena57

    I found one with the new model number so it has been working fine so far for a few months now.

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    jcardozo

    Hi,
    I bought mine in Canada, it has the same prob and it is not that old (around 2005).
    What action do you recommend? I am not under warranty, but this seems to be a defect in the 2000 series.
    Thanks,
    Jack

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    BOBALVAREZ

    I was just notified within the last 3 days that HP has succumed to a Class Action Lawsuit involved with this machine. HP has agreed to repair the problem at no cost from what I have read. They have also agreed to reimburse some expenses for repairs. I have not read all the details, but sounds like you and I are in luck. I still have my daughter's and plan to get it repaired. My daughter really liked her machine before it died.

    I don't know if the class action lawsuit is applicable to Canadian, but it is hard to believe that it wouldn't be.

    When this happened to us and I read all the problems everyone was having with this unit, I knew it was a matter of time before a Class Action Lawsuit would be filed. I am glad this has happened, and hopefully, HP has learned a valuable lesson about treating customers reasonably.

    Bob

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    HeresMikey

    Can you tell us who is handling the Class Action Lawsuit and from which state? Is there a contact or lawfirm where we can get the info to list our names into the suit? Please post here so we all can respond in unity. Thank you and Happy Holidays.

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    TLawless

    All customers having the Compaq Presario V2000 Laptop dying issues, this is what I have learned...

    1. My laptop had the same issues as described in the blogs, simply faded away and quit working all together. Started right around 11 months after purchase. Only had the 1yr Manufactures Warranty. It was the wifes laptop and I didn't get around to looking at it for a few months, lots of reasons, but since we have several computer systems at home three was no urgency and I waited until my time freed up to check it out.
    2. Upon investigation and checking the internet, I discovered this blog, contacted HP/Compaq about the issue and was given the run around as noted in my blog postings.
    3. Contacted the Better Business Buereu and made an offical complaint of defective products concerning the V2000 specifically and noted the issue and the onther of the blogs.
    4. HP contacted me and said that there are not willing to do anything more than charge me 398.00 for the our of warranty repair service and 370.00 for the new motherboard plus tax... so, somewhere around 768.00 to fix a laptop I paid less than 1000.00 for...
    5. If you have a Compaq Presario V2000 Laptop and you are having any issues with it, be sure to get it fixed before the warranty runs out and it will only cost you around $298.00 for the inwarranty repairs, $398.00 for out of warranty services (that is the cost for them to look at it and tell you if they found something wrong with it. If you decide not to have it fixed, you are still out the $398.00) plus parts, in this case, the new mother board is $370.00 from HP/Compaq.

    6. My best advice to any of you would be to avoid purchasing the HP/Compaq products all together. I have had absolutly unexceptable customer support experiences and have no confidence in their products or services especially since I did the same thing bradena57@ (user from the blogs) did...

    I went to eBay and bought a brand new motherboard (Part #: 394253-001 ) for $120.00!!!!!

    I have to put it together, but I think saving myself $650.00 to it quite a bargin.

    Also, the the non-do-it-yourselfer, a local pc repair shop would probably swap out the motherboard for you for $100.00 or so...

    Maybe you could get some more laptop memory or something nice for that someone special with the savings!

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    justin.corner

    I am having the same problem for the second time now, me and my brother both got V2000's for christmas about 1 1/2 ago. His quit about 14 months in use (as mentioned above) and since then it was replaced.
    My screen has been broken 3 times now, mostly my fault (oops). I did the Online chat, and HP wanted $700 or so (I can't remember) just for the screen and parts. Of course i searched the web and bought the $150 screen from another company each time and did it myself. Now it is performing just like mentioned but has not completely quit yet.
    I have not contacted HP about this problem yet, but each time before they did email me the transcript so they do actually log it somewhere, be it as simple or stupid as the mail servers log.
    Hope everyone else can resolve this issue, while I try to keep mine working to backup stuff.

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    Kcrunch1

    I had the same issues as everyone else on this forum and also tried contacting HP via internet and phone to no avail. My laptop was only 2 months past the 12 month warrantee and they told me I would have to pay for the repairs. I filed a complaint with B.B.B.
    https://sanjose.ebindr.com/complaint/view/274015/c/y4pt2z?bbbid=1216#
    on 9/5/07. I was contacted about a month later by HP who changed their mind and was willing to repair the laptop free of charge. I just got it back today 10/20/07. My advice to everyone is make the company fix the laptop that is obviously flawed/defective and should not just stop working after just 13-14 months.

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    btembo

    I have a V2000 with the same symptoms of the unit suddenly powering down. the only difference is that it is an intel based system. Does anyone know what motherboard would need replacement, or the new replacement part number to fix this issue for intels.

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    bradena57

    As annoying as they are HP's tech support will indeed tell you the model number of the new motherboard (and then pressure you to buy it) so try that first just to see what you need. If you want to see which one you have in there right now, pop open the compartment on the bottom that allows you to access the memory. There should be a sticker right there on the motherboard that has the part number and the recommended replacement part.

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    birdford

    Much to my consternation, I found this blog last night - my daughter's V2000 shuts down instantly every time she tries to power up. She has about 2000 pictures from her African mission that are literally priceless to her on there. I can't get her computer up and running long enough to copy one file to an external source, much less 2000. Any suggestions about the best way to approach this?

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    turbot007

    My roomates computer is also an Intel based V2000 and his inevitably did the same as everyone elses here after warranty was up. I being a student of the computery and such felt obligated to help. As for the problem with the computer I have no Idea and also would like to know if anyone has gotten the "new" replacement part number.

    But more to the point for your pictures you could take the hard drive out (read all the way through this) and mount it in either a external enclosure or in a desktop. Heres the important part, the IDE cable in the computer is too big, adapters are pretty readily bought for really cheap, I paid 5$ for mine. You can even leave the hard drive in your desktop or enclosure until you fix the laptop.

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    imreb

    You should get an external case for a 2.5" hard drive. Remove the hard drive from the non functioning computer and place in the external case and connect (most likely through usb) to another computer. Then you can access the contents of the disk. Imre.

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    HeresMikey

    I'm contacting a major TV station in my area and posting this problem of ours to a consumer complaint show that they have so it will air and maybe enlist more of us 'disgruntled' HP customers on the bandwagon. I'm sure that there are many more broken V2000's out there and that the owner's were not aware of the defective motherboard. Maybe this will stir up the higher management at HP since I'm sure it will tarnish their reputation even further. This is bad business for them to neglect our complaints and relying on the voided warranty as their defense when it is obvious that so many of their V2000 died just after one year. Of course I will not stop at just in my area but to continue to other media nationwide.
    "I will never purchase another HP product again!" and will push that slogan everywhere I go.

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    bradena57

    Just wanted to say that is a great idea! Let us know how it goes and any response you get from HP.

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    ManiacMan

    I think you're quick to jump the gun and label all HP products as "crap", but from my own experience, I have rarely had issues with HP products, including HP laptops. The laptop you mention was sold before the HP/Compaq merger, so I think your problem really dates back to Compaq, but in all fairness, since HP acquired Compaq, it's now their problem to fix and they should honor that.

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    bradena57

    I also agree that we shouldn't simply say all HP/Compaq products are junk. You will find "crap" products from every company out there. I'm selling computers at the moment and while talking to customers I hear bad stuff about all the brands. It really just depends on individual models I think. This one, the Compaq V2000 Series, just happens to be a crap product. Also, HP bought Compaq in 2002. My computer was purchased in the spring of 2006, and I believe most people here bought theirs around the same time. So this is definitely an HP product.

    Also here's an update on my V2000. After buying a used motherboard off Ebay in May and changing it out myself it has been working fine so far. And again the one I bought was the newer one that HP will sell you now if you need a replacement. The computer itself has been okay, but the power adapter did go out last week, so I had to spend another $80 for a new one.

    Good luck to all with your computers and Happy Thanksgiving.

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    ManiacMan

    I agree that they should have the crap sued out of them if they are refusing to correct this known problem, as they should issued a major recall on it.

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    hochdesign

    Damn, I really liked that laptop and now it has followed in the steps of all the others, blacking out, then able to boot from AC only and now dead as a doornail. I bought it brand new after my Sony A series with the giant screen also did this. Count me in for the V2000 class action lawsuit.

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    unclestanx86

    all that stuff happened to me too about a week and a bit more ago...

    i still dunno if its the motherboard or the powersupply...this really sucks...i dont want to spend any money on this because the v2000 is kinda old now and i dont want to spend anymore money on this crappy laptop...

    what should i do???

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    HeresMikey

    If you've read the previous threads, you've probably have gone through the same routine as almost everyone here. It seems that the motherboard is the reason it won't power up. The first thing you need to do is to call HP and complain just to get on record. Then go to the BBB and file a complaint against them. I haven't seen a class action lawsuit concerning the V2000 yet but I'm sure there will be one coming up. I will post to keep everyone alerted. In the meantime, boycott HP products.

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    starmonche

    Just before the 1 year manufacturer warranty was up (September 2006) my laptop died as described. I sent it in and they replaced the mainboard and I got it back within 3 days. Nice. However, a tad over 90 days later my PCMCIA slot quit working. They refused to do anything about it as it was out of warranty. Fine. Also, I'd oftentimes have to power it all the way off as reboots would sometimes fail. Tolerable. This morning (September 2007) my laptop has officially died again. Same thing, charge light doesn't work, it refuses to power on, etc. Compaq will never get another dime from me.

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    desireemattice

    Hello everyone...I wanted to let you know, I have been in contact with an attorney regarding this situation. He is an attorney in San Fransisco and is looking into this issue. Paul A. Matiasic, of Matiasic Roth & Johnson, LLP. Below is a link to their site.

    http://mrjlawyers.com/index.html

    So if there is any interest there, you could probably contact him. FYI

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    tawcaw2

    I have just found this site and I, too, have had the same identical problem. This really angers me that they already know of the defect but won't recall it. When I contacted HP they immediately knew it was the motherboard, of course, and stated the out-of-warranty replacement price of $350 for the new motherboard. But instead of encouraging the replacement of the motherboard, they did a hard core sales pitch and were VERY agressive. When I refused to agree to purchase a new HP from them immediately, they were very turt, and told me the offer would expire in 30 minutes. I refused, and began to do research on my own.
    Thanks so much for the helpful info. I did contact the attorney on a previous email, waiting to hear back. Will also file BBB complaint. This is incredible!! I will never purchase another HP product.

    Thanks again!!

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    markmustuk

    I registered a complaint with the BBB yesterday on exactly the same problem with my motherboard. If I don't get satisfaction from this complaint, then I plan to exersize my options in a class action lawsuit against HP. Please add me to this list. debupdike@hotmail.com

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    juto03

    1 Year 2 Weeks and the motherboard is
    dead. Dame Hp. I don't have the money
    thy want to fix my laptop

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    juto03

    1 Year 2 Weeks and the motherboard is
    dead. Dame Hp.

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    ManiacMan

    I've used the newer HP laptops and haven't seen any issues with them, but the Compaq branded laptops were as crappy as they can be. It seems as if HP could care less of the problems they inherited from Compaq and are trying to force customers into buying new products. I do agree that HP should have come clean and issue a major recall on this product, but I take it that anything branded as "Compaq" is no longer their problem and they could care less, even if it means pissing off their own customers.

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    bradena57

    HP still has a line of both laptop and desktop computers with the Compaq badge (check out their website). They are at the lower end of their product line. These problems have nothing to do with the former "Compaq" company. They haven't existed for 5 years.

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    jjkim

    I'm willing to do something about this.

    I am having the same problem as many people on this forum although I didn't try to contact customer support (beyond warranty period anyway so I figured it was futile). I'm not computer savy so I put it away in my room and spent the last 2 years of my college life without a laptop. I knew I wouldn't be able to afford any type of repairs on my college student budget. I am outraged to find out that I went through all of that in vain. This company knew that the computer had problems? They KNEW? I'm a poor college student (literally) paying myself through school with multiple jobs and I was able to save up to buy what I thought was an affordable dependable laptop that would hopefully help me get the maximum time out of my day (between my jobs and what not). But it crapped out on me and in this day and age not to have a laptop AS A STUDENT is almost debilitating. Well I just thought I'd add myself to apparently the thousands of people who had the same problem.

    I am not a happy customer. Most definitely.

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    pnut617

    I have also had this same problem, and would like to add a little something to the thought that HP knows about it, and is doing nothing.

    My first problem occurred about 6 months after I purchased my laptop. The ac input actually melted, and I had to replace it. I had no problem doing so, especially since it was obviously underrated (it was so hot I used it to warm my living room). New power supply, no problems. Then the jack on the laptop itself started having problems. It would wiggle, and it was apparent that it needed to be soldered. Well, I had the warranty still, so I sent it in, and got it back with a brand new 412439-001 motherboard. Well, as we all now know, this isn't a good thing. Apparently though, I sent it in before they realized there was a problem with that model. Several months later, I had the problem we're all familiar with, the battery stopped charging and eventually it wouldn't even power on. Well, I was still under warranty, so I sent it in again. This time I get it back and the repair sheet they send with it says they replaced my "LCD component". Well, nothing had been replaced, and the problem was the same. So, I decide to try again. I made sure to tell them exactly what the problem was, and that I needed to have THAT problem fixxed. I sent it in, and got it back with a different sheet. Saying that they were unable to contact me to authorize the repairs I required. In other words, they were going to charge me $700 to fix a problem that they caused with this faulty motherboard. Oh, and they never did try and contact me. Not once.

    Thanks for all the help HP customer support! You're the best!

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    dharrison

    Computer worked perfrectly until two months after the factory warranty. Keyboard and mouse stopped working, then it just wouldn't turn on anymore. No help from compaq support, and we have no clue what to do. Oh and I had to restart the paper that I was in the middle of writing. if anyone knows what I can do please help me out.

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    luckyref

    I have just taken my laptop into the shop, they told me that my motherboard is the problem, will wait to see when I get back today if they have fixed my problem. I have had 4 recondition batteries sent to me but non of these worked with my laptop, this is what prompted me to see if my pc is the probme of why my batteries won't keep the charge. Will keep you posted to what they say from the PC doctor. I didn't know the motherboard had a battery either.

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    jjheaphy

    I'm having the same problem with my V2000. Did you get your's fixed? What did you have to do?

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    dean.harrison

    I took my computer to a fix it shop for a quote. It was the motherboard. They would gladly fix it for me for $500.00. I gave up on it and bought a new computer from another company.

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    ldjohnson4228

    I had the same reoccurring problem where my Presario v2000 died. 1st time it was under warrantee and they replace the motherboard. But it just happened again. Spoke with HP support and this simple fix got me up an running. Thought I would share.

    1. Disconnect the AC Adapter.
    2. Remove the Battery.
    3. Hold the Power button down for 30 seconds to 1 minute.
    4. Reconnect the AC adapter.
    5. Turn on the Notebook power.
    6.Do not re-connect the Battery.

    With an extensive use of the notebook, some times notebook would store some static charges which indeed will stop the notebook from powering up or charging the battery. The procedure to remove this static charges from the notebook is known as power drain.

    Hope this helps.

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    vikramsondhi_1984

    Hi
    I tried doing this but it does'nt helped can you suggest anything more.

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    dbrown486

    This procedure worked perfectly for me! Thanks!

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    bradena57

    I am having similar problems. I have figured out that it is not the battery or the AC adapter with mine at least. It is indeed a default of some sort with the motherboard. I am trying to figure out exactly what that problem is. My motherboard part number is 412439-001, yet HP tells me that I need to replace it with another one, part number 394252-001, (which leads me to believe they know the original one had problems.) I have opened up the computer and can't find anything visibly wrong. I haven't received any good information from HP so I am still looking for an answer. If anyone can help at all please do.

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    TLawless

    I have had the same issue as well with my Compaq "PisSorryEO" v2000 Laptop.

    Trying to reslove this, I contacted Compaq/HP via their online Chat Support and after two of the not helpful Chat Support Reps disconnected me; I called directly only to find that Compaq's answer to the motherboard (412439-001 that has been discontinued) repair is to send in the laptop for the new motherboard (394252-001) that hopfully works and to be charged $428.00! Not to worry, they are nice enough to give a 90 day warranty on the repair.

    Personally, I will not buy another compaq/hp product and if you have one of these Presario's, don't bother with their support if you want to accomplish anything more than sending in your system for a $298.00 warranty repair plus the cost of parts or a $398.00 out of warranty repair plus parts.

    They said they will of course call you to tell you how much the Motherboard replacment is going to be, I was quoted $375.00 durning the my Chat with the Support Rep., but you still have to pay the repair service cost even if they don't fix it or you don't want to pay for the parts.

    Appearantly, as it happened two times in a row; if you ask to speak to a superviser or manager, the Reps just hang up on you. NICE. Not only do you spend 20mins just getting a rep online, take another 15mins to type your issues so they know what your system is and your issue, but when they hang up on you, you get to start over and do it again...

    Just so you know, verfied by the support rep I had on the phone; they do not log the chat sessions, so if the Chat Support Rep says/types anything that you would like to hold them to, you can't. They only log what the Chat Rep separately adds to their system after the session. In my case, both times I was hung up on, there was not record that I just spent 75mins online with two different Chat Support Reps that did nothing for me but waist my time. Oh, if you call in, you call can/may be recorded, but I wouldn't count on it if you actually have an issue with their service or products. "Cynical, Party of one..." :)

    Long Story Short... You can get a good new Dell Laptop for just over $600.00 and of course a better one for more; I have never had any issues with Dell's Suport when I needed it in the past and I have been involved in a couple of multi million dollar purchases from Dell on some state government projects.

    I'm pretty sure that this situation will ensure Dell is on top of my vendor list in the future and let's say that Compaq/HP won't be very close to the top...

    Currently my other systems are Dell; I'm not saying all my future systems will be Dell, yet what every they are; I'm sure they won't be Compaq/HP! :)

    Sorry you are having the Dead "PisSorryEO" issue... I hope you get all your data off of it ok and then on another system manufactured by someone other than "ComCrap"...

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    bradena57

    Yeah, I've had the very same problems with trying to get any information from HP support. and I also have been purposely disconnected in order to not answer my questions. I would like to get this one fixed just because I am short on money and can't afford a new one. But I agree, I don't think I will be purchasing HP again.

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    myacc

    I have lot of issues with HP/Compaq products at my office. All brand new laptops with extended onsite support. When I call it takes atleast 2 hours for their support guys to give a caseid. They think that we don't know anything and try to start with stupid troubleshooting steps. Many times it happened that the CSR will say that they will send an email with the case id withing 30 minutes but they never send it. I updated my issues on their support web and no one responds.

    STAY AWAY FROM HP. That will save our time and money.

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    TLawless

    Hey, I actually received a Chat Transcript from my interaction with the Compaq/HP Chat Support Rep that quoted me the price of the replacement motherboard... I copied it below, but I would like to again comment about it missing the rest of the chat conversation after I let them know I didn't believe I should have to pay for a defective part that they discontinued while my system was underwarrenty and asked to speak / chat with their supervisor...

    Chat Transcript Begins Here
    --------------------------------------------------------------
    Hello Timothy.

    Welcome to HP Total Care for Presario Notebook.. My name is Morrie. How may I assist you today?

    Hi, Morrie, I'm back from yesterday...

    Oh!

    Welcome Back

    I did some research on the V2000 and it seems that there are 100's of other people with the exact same issue as I have with the V2000 just stoppnig to work...

    The consenous is that motherboard has a defect and has been discontinued and there is a replacement motherboard...

    I see.

    I am listening please goahead.

    I need to get the new replacement motherboard...

    alright.

    Here is the specification of new system board:System board (motherboard) - With ATI RS480M chipset - Full-featured, 3 USB 2.0 ports, S-Video port, and IEEE-1394a port - 1600 x 1200 external resolution at 75Hz

    Its price is :$370.


    --------------------------------------------------------------
    Chat Transcript Ends Here

    My eariler blog stated the cost was $375.00 for the replacement board, but it appears it is only $370.00 for it, so I miss typed... :)

    Still after paying 398.00 for the repair service and 370.00 for the new motherboard plus tax... you are looking at to pay somewhere around 825.00 to fix a laptop you paid less than 1000.00 for... Especially for a part that they know is defective and they discontinued. It is just not good business.

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    bradena57

    I've submitted a complaint to the better business bureau about HP and this situation.

    Here is the link...

    http://67.153.191.194/complaint/view/267957/c/cu5ec2#

    We'd make a better case if more people submitted complaints about their V2000s.

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    lovesmehalco

    I was just wondering how do i submit a complaint ..... i called compaq and talked to a supervisor .... while talking to a supervisor he hung up on me ....

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    bradena57

    If you want to make a complaint just go to bbb.com and click on the "Business" button near the top under "File a Complaint". It will lead you through the steps from there.

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    tejasvia

    Same power problem. For the past couple of months, my laptop kept turning off automatically once in a while, and a week ago, it went totally dead. Nothing visibly wrong (even inside), adapter seems to hold charge fine. I am sure this is a problem with this line of laptops because another of my friend's has had power issues similar to mine, but his is still working.

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    Kcrunch1

    My daughter's laptop. It would start up okay then the screen would go blank intermitenly and you couldn't bring it back up again. She had it only 14 months. The motherboard is the newer one though 394252-001. We tried hooking up an external monitor and it would go blank also. I contacted HP online support, they recommended I bring it into Radio Shack to have a tech look at it. I asked about the motherboard and was told there were no issues with the motherboards. I don't want to spend another 759.00 what we paid again. So I also made a BBB complaint. They probably won't do anything for any of us.

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    cac86

    scenario,
    One day laptop doesnt turn on. I go to the hp website, and it says to pull battery and memory
    out, reseat 1 memory chip plug in laptop.
    So the first time it "did" work, i reinstall
    everything and it happens again, and again more frequently.

    Then one day the fix stopped working.
    I was 3 months out of warranty. I took it to compUSA, he knew right away what (sight unseen) was wrong and recommended to buy a new laptop.
    So i tore it apart, and there is a burnt chip
    on the board.
    Im going with an IBM next time, for now though i'll just replace the motherboard myself and save $
    -cac-

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    doriftogodream

    We will see what happens. Make sure to select headquarters from the list(the city is Palo Alto,CA....and there is a BBB headquarters icon next to it)

    As you go further into the complaint process you are asked to pick from another 4 locations in the Palo Alto region. I took the phone number of the HP representative listed in Braden57's Better Business Burea's link and ran that through google.com and added "hp" to the end of the number and I came up with the corporate address of 3000 Hanover st. blah, blah,blah in Palo Alto,ca.

    I have just sent it in and will let you know.

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    doriftogodream

    I just recieved a call from the BBB representative yesterday. she said she is backed up on handling the situation with the BBB complaints(HP IS ALSO BACKED UP), but she is definitely getting up to speed. she said the fedex mailing box is on the way and once it arrives I should pack my laptop in it and send it out. for a free out of warranty repair, and a 90 day warranty there after.

    here is the link to the BBB claim.

    https://sanjose.ebindr.com/complaint/view/278115/c/wj6pug?bbbid=1216
    BUT PLEASE DO NOT USE THIS BBB CLAIM NUMBER FOR YOUR COMPLAINT YOU WILL BE ASSIGNED YOUR OWN. OTHERWISE THEY WILL THINK I AM FILING THE SAME COMPLAINT USING YOUR LAPTOP.

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    noswads3

    I recently purchased a v2000 as for spairs or repair. All parts -HD, intel 1.6 pentium m, 512meg ram, cd rewriter , power supply , battery , screen good, wont boot, dead either with power lead or battery. On opening the case as per service manual instructions motherboard looks fine- however when removed a small integrated circuit( dual in line surface mount 8 pin chip has burned out/- )on underside of board not visible when first removing bottom cover

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    downloadingjust4u

    I bought this a year before and with in a couple of months my laptop started showing major problems like frequent automatic shut down,display probs and slow service.
    i m thinking to throw it away in the dustbin.
    i wll buy a new one and also suggest other people not to buy this ****

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    bradena57

    Just wanted to let you all know that a few weeks after I filed the BBB complaint HP contacted me and offered to fix it for free. I told them I had already bought the replacement part on Ebay and they offered to reimburse me for that. And sure enough I got my check in the mail a few days ago.

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    TLawless

    Bradena, can you post what they agreed to replace, were you out of warranty and maybe the HP Contact or Department that did this for you? I would like to contact them directly and I bet there are many others wanting to do the same... :)

    Thanks!
    Tim

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    HP

    bradena57

    I don't have any contact info directly to whichever department did this. The only advice I have is to file a better business bureau complaint online. Its free and easy. Just explain your entire situation, how many problems you've been having with HP's tech support, and how it seems to you that you have a motherboard that HP knows is faulty. They will take it seriously. I'm sure they don't want this to turn into a recall. But please if you could don't mention me in your complaint. I've already thanked them for helping me and I've already gotten an angry voice mail because people were posting on my BBB complaint after they had paid me and HP thought it was me still complaining. Anyway if you do that and word it correctly someone should contact you. When she called she offered to fix my computer free of charge. I told her I had already bought another motherboard on Ebay for $195, so she offered to send a check for that amount.

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    chicagonncs

    I did the same Hp has been terrible there ar already class action lawsuits outthere you may use my name to complain to hp im not going to stop till they fix my computer

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    yiferous

    Sigh, same thing happened total blackout after less than 2 years of use. I've filed a complaint with the BBB if anyone is interested..

    https://sanjose.ebindr.com/complaint/view/279837/c/a3r22e?bbbid=1216#

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    positiveproperties

    I am having the same problem with my M2108. I took it in for repairs last week, thinking I needed a new power adapter and was told that the motherboard was bad. The computer is less than 2 years old! I am going to contact HP and give them a chance to fix the problem and if not, I think I will follow your advice and contact the BBB. I don't know enough about computers to attempt a repair on my own, so to have someone else do the repairs would cost about as much as buying a new computer, which would not be HP.

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    bradena57

    To be honest two years isn't that absurd for a break down. And unless you can prove something about your M2108 that seems to be HP's fault I don't think you will get anywhere. For example the only reason my complaint was taken seriously on the V2000 is the whole issue about me and others having a bad motherboard (412439-001) and then we were told to replace it with another one (394252-001 or 394253-001). And the original one wasn't available through HP. Now I don't know which motherboards were installed in the M series, but just make sure you have a real case because they are not going to fix your computer just because you have filed a BBB case with a broken computer.

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    positiveproperties

    I contacted HP and was given repair center information. I plan to trash the computer and move on. You know, this is my second bad experience with HP. I bought a Pavillion a few years ago and had trouble with it locking up from the first week. Finally , I trashed it and got the Compaq laptop. If it is normal for a laptop to only last 2 years, I will not have another one. In fact, I plan to stay away from HP all together.

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    BOBALVAREZ

    I am amazed to find so many people with the same problem my daughter has. She has been complaining for several months about her PisSorryO V2000 just going dead in the middle of a paper she was doing.

    I brought it home tonight and decided to see if anyone else on the web might be having the same problem. Sure enough--Google did it again! It didn't take long to find this thread.

    I believe we should all follow Branden A's rec and file a complaint with the BBB on-line, and I plan to do that tonight. But I also believe we should band together and file a class action lawsuit.

    My daughter is a young Resident Doctor working about 80 hours a week, and she is going to be inconvenienced big-time, possibly lose her papers, pictures, not to mention the special software she has and other stuff.

    It is time HP find out it is cheaper to admit a problem like a big boy and fix it! If others can file big lawsuits and get action, then so can we. This is ridiculous--there is no doubt HP knew about the problem, quickly got a new motherboard to replace the bad one, and threw the old one away. The fact that they want to stone-wall and not admit the problem is very troubling to me. They need to recall everyone of these machines and fix the problem.

    I plan to ask a couple of my attorney friends about this course of action. If anyone else has any ideas, let's hear them. HP needs to be punished for what they are doing.

    I, for one, will not be purchasing anymore HP or Compaq branded machines, and I am a CEO of 20 employee company.

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    vinpierce

    My brother had the same problem with his compaq v2000 laptop. At first, it would not charge the battery then finally would not power on even with AC adapter. Ordered a new mother board and replaced it. But a few months later, his laptop started acting the same as before. So now,he doesn't want to deal with HP products anymore. He bought a Dell. I now have his old-broken laptop, and will try to trouble shooting it when I have the time.
    Perhaps, HP have known of this particular problem a long time ago.

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    BOBALVAREZ

    Braden, where did you get your motherboard? There are several sites on ebay, but I have not found one with the same price you quoted.

    Also, is it still working properly?

    Vinpierce, the last guy to post, had a brother with the same problem that replaced the motherboard and it started acting up again.

    Wonder if he bought one of the old, original motherboards?

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    bradena57

    I bought mine from an Ebay store in mid-May of this year. It is actually the newer motherboard (the one that HP would sell you now), so it has worked fine so far. And yeah, it was a great deal. I had looked for a few weeks and up until then had found nothing close to $180. And this one even came with the entire bottom half of the computer, including the motherboard, processor, fan, heatsink, speakers, and plastic case. (And I then sold my dead motherboard with all of this for about $60, thus spending even less money.) So just keep looking. There will be someone just selling computers for parts and you will find what you need.

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    BOBALVAREZ

    You are so terrific! I give you a lot of credit for your creativity. As the CEO of my own company, you have demonstrated real ingenuity and persistance in taking a negative situation and finding the opportunities. I wish you well, but I feel you are destined for great things. Those that see the opportunities instead of problems in a situation, get ahead in life.

    Thank you for your assistance.

    By the way, I was born and raised in Knoxville.

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    HeresMikey

    I too own a Compaq V2000 and had the same problems as above. I needed another laptop for my work so in haste, I bought another HP. (You'd think I would have known better, huh?) Now that I have some time to investigate the problem with my V2000, I see that there are literally hundreds, if not thousands of similar complaints. I would like to have my case resolved as with Brandon's. I would like to know if there is a class action lawsuit against HP in this matter. If there is, please add me.
    HeresMikey@pacbell.net

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    outkall

    i thought maybe i was the only one having problems with this laptop, i am a soldier in iraq and my compaq lets me watch movies and send emails, but not anymore, about 2 weeks ago it just died. i took it apart and nothing, i don't smell any burnt plastic, but it still comes on from time to time just to annoy me and then turns off. i figures it the mother board or the power port that need to be replaced. i've tried to contact hp but i am not really in a place that i can be put on hold for that long and wait. i have sent a couple of emails no response. i had the same problems with this laptop before, i have only owned it for 12 months, i think this product is defective and hp sold it anyway, and thats why i can't find the same parts to repair it, if anyone does take this to the next level please put my name down on the law suit adam.torres1@us.army.mil, i will contact the bbb and try to resolve it that way but i am very upset that my hp made such a crappy product.

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    rotozuk

    I'm no expert on this matter, but after a little research, it appears that Compaq offered many versions of the V2000. Heck, the name seems to be more for the case then it is for the guts of these computers. With Intel and AMD versions available, etc. I went ahead and bought one of the newer AMD boards on ebay. It is a used board out of another model of Compaq/HP laptop, but it is the motherboard that HP would sell you. Or so I hope.

    Anyhow, I noticed that the current model of this laptop is a dual core processor version with a few new features, but the case and monitor look like they may be identical and the motherboard looks to be the same foot print. I was tempted to buy one of these current mother boards to give a try, but chickened out in the end.

    Anyone want to do a little research?

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    bradena57

    Someone correct me if any of this sounds wrong...If you have a V2000 from a year ago or so with the 14" screen, and the AMD processor then I believe your only options for a replacement board are the 412439-001 (the broken one that I think we all have or had), or either the 394252-001 or the 394253-001 (the ones that HP will sell you now). This is due to the size of the computer, and also the placement of the ports, for example the V2000 has the sound card in the front with the headphone and mic jacks in the front, and with a newer board those are on the side. And thats just one example. They get these motherboards and basically build the plastic case for them so all of the ports will line up. Also the newest version of this computer is the C500T, which looks like the V2000, but is a larger computer and has a different board due to its size.

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    alutz

    I have this board in my computer now and it is the one that died after almost 2 years. Seems like everyone else has a dif board?

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    tejasvia

    Braden was gracious enough to reply to a mail that I sent him. I, however, havent had the time to follow up and file a complaint with the BBB yet. FWIW, I loved the V2000, esp the form factor and the keyboard worked like a charm with my Gentoo, much more than the macbook I have right now.

    Braden got a replacement motherboard from ebay for around $200. After filing a complaint with the BBB, HP reimbursed him the amount.

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    vinpierce

    I got my motherboard from Ebay supposed be new but the guy sent me a used motherboard.
    I tried to contact the seller, but couldn't get any response so,I installed it and was working great for about two months and then started acting up again. At first, it stops charging the battery, then a few days later, it won't power up with an adapter.

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    rotozuk

    Did your ebay board have the new part number, or the old one?

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    bradena57

    I found one with the new model number so it has been working fine so far for a few months now.

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    jcardozo

    Hi,
    I bought mine in Canada, it has the same prob and it is not that old (around 2005).
    What action do you recommend? I am not under warranty, but this seems to be a defect in the 2000 series.
    Thanks,
    Jack

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    BOBALVAREZ

    I was just notified within the last 3 days that HP has succumed to a Class Action Lawsuit involved with this machine. HP has agreed to repair the problem at no cost from what I have read. They have also agreed to reimburse some expenses for repairs. I have not read all the details, but sounds like you and I are in luck. I still have my daughter's and plan to get it repaired. My daughter really liked her machine before it died.

    I don't know if the class action lawsuit is applicable to Canadian, but it is hard to believe that it wouldn't be.

    When this happened to us and I read all the problems everyone was having with this unit, I knew it was a matter of time before a Class Action Lawsuit would be filed. I am glad this has happened, and hopefully, HP has learned a valuable lesson about treating customers reasonably.

    Bob

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    HeresMikey

    Can you tell us who is handling the Class Action Lawsuit and from which state? Is there a contact or lawfirm where we can get the info to list our names into the suit? Please post here so we all can respond in unity. Thank you and Happy Holidays.

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    TLawless

    All customers having the Compaq Presario V2000 Laptop dying issues, this is what I have learned...

    1. My laptop had the same issues as described in the blogs, simply faded away and quit working all together. Started right around 11 months after purchase. Only had the 1yr Manufactures Warranty. It was the wifes laptop and I didn't get around to looking at it for a few months, lots of reasons, but since we have several computer systems at home three was no urgency and I waited until my time freed up to check it out.
    2. Upon investigation and checking the internet, I discovered this blog, contacted HP/Compaq about the issue and was given the run around as noted in my blog postings.
    3. Contacted the Better Business Buereu and made an offical complaint of defective products concerning the V2000 specifically and noted the issue and the onther of the blogs.
    4. HP contacted me and said that there are not willing to do anything more than charge me 398.00 for the our of warranty repair service and 370.00 for the new motherboard plus tax... so, somewhere around 768.00 to fix a laptop I paid less than 1000.00 for...
    5. If you have a Compaq Presario V2000 Laptop and you are having any issues with it, be sure to get it fixed before the warranty runs out and it will only cost you around $298.00 for the inwarranty repairs, $398.00 for out of warranty services (that is the cost for them to look at it and tell you if they found something wrong with it. If you decide not to have it fixed, you are still out the $398.00) plus parts, in this case, the new mother board is $370.00 from HP/Compaq.

    6. My best advice to any of you would be to avoid purchasing the HP/Compaq products all together. I have had absolutly unexceptable customer support experiences and have no confidence in their products or services especially since I did the same thing bradena57@ (user from the blogs) did...

    I went to eBay and bought a brand new motherboard (Part #: 394253-001 ) for $120.00!!!!!

    I have to put it together, but I think saving myself $650.00 to it quite a bargin.

    Also, the the non-do-it-yourselfer, a local pc repair shop would probably swap out the motherboard for you for $100.00 or so...

    Maybe you could get some more laptop memory or something nice for that someone special with the savings!

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    justin.corner

    I am having the same problem for the second time now, me and my brother both got V2000's for christmas about 1 1/2 ago. His quit about 14 months in use (as mentioned above) and since then it was replaced.
    My screen has been broken 3 times now, mostly my fault (oops). I did the Online chat, and HP wanted $700 or so (I can't remember) just for the screen and parts. Of course i searched the web and bought the $150 screen from another company each time and did it myself. Now it is performing just like mentioned but has not completely quit yet.
    I have not contacted HP about this problem yet, but each time before they did email me the transcript so they do actually log it somewhere, be it as simple or stupid as the mail servers log.
    Hope everyone else can resolve this issue, while I try to keep mine working to backup stuff.

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    Kcrunch1

    I had the same issues as everyone else on this forum and also tried contacting HP via internet and phone to no avail. My laptop was only 2 months past the 12 month warrantee and they told me I would have to pay for the repairs. I filed a complaint with B.B.B.
    https://sanjose.ebindr.com/complaint/view/274015/c/y4pt2z?bbbid=1216#
    on 9/5/07. I was contacted about a month later by HP who changed their mind and was willing to repair the laptop free of charge. I just got it back today 10/20/07. My advice to everyone is make the company fix the laptop that is obviously flawed/defective and should not just stop working after just 13-14 months.

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    btembo

    I have a V2000 with the same symptoms of the unit suddenly powering down. the only difference is that it is an intel based system. Does anyone know what motherboard would need replacement, or the new replacement part number to fix this issue for intels.

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    bradena57

    As annoying as they are HP's tech support will indeed tell you the model number of the new motherboard (and then pressure you to buy it) so try that first just to see what you need. If you want to see which one you have in there right now, pop open the compartment on the bottom that allows you to access the memory. There should be a sticker right there on the motherboard that has the part number and the recommended replacement part.

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    birdford

    Much to my consternation, I found this blog last night - my daughter's V2000 shuts down instantly every time she tries to power up. She has about 2000 pictures from her African mission that are literally priceless to her on there. I can't get her computer up and running long enough to copy one file to an external source, much less 2000. Any suggestions about the best way to approach this?

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    turbot007

    My roomates computer is also an Intel based V2000 and his inevitably did the same as everyone elses here after warranty was up. I being a student of the computery and such felt obligated to help. As for the problem with the computer I have no Idea and also would like to know if anyone has gotten the "new" replacement part number.

    But more to the point for your pictures you could take the hard drive out (read all the way through this) and mount it in either a external enclosure or in a desktop. Heres the important part, the IDE cable in the computer is too big, adapters are pretty readily bought for really cheap, I paid 5$ for mine. You can even leave the hard drive in your desktop or enclosure until you fix the laptop.

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    imreb

    You should get an external case for a 2.5" hard drive. Remove the hard drive from the non functioning computer and place in the external case and connect (most likely through usb) to another computer. Then you can access the contents of the disk. Imre.

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    HeresMikey

    I'm contacting a major TV station in my area and posting this problem of ours to a consumer complaint show that they have so it will air and maybe enlist more of us 'disgruntled' HP customers on the bandwagon. I'm sure that there are many more broken V2000's out there and that the owner's were not aware of the defective motherboard. Maybe this will stir up the higher management at HP since I'm sure it will tarnish their reputation even further. This is bad business for them to neglect our complaints and relying on the voided warranty as their defense when it is obvious that so many of their V2000 died just after one year. Of course I will not stop at just in my area but to continue to other media nationwide.
    "I will never purchase another HP product again!" and will push that slogan everywhere I go.

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    bradena57

    Just wanted to say that is a great idea! Let us know how it goes and any response you get from HP.

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    ManiacMan

    I think you're quick to jump the gun and label all HP products as "crap", but from my own experience, I have rarely had issues with HP products, including HP laptops. The laptop you mention was sold before the HP/Compaq merger, so I think your problem really dates back to Compaq, but in all fairness, since HP acquired Compaq, it's now their problem to fix and they should honor that.

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    bradena57

    I also agree that we shouldn't simply say all HP/Compaq products are junk. You will find "crap" products from every company out there. I'm selling computers at the moment and while talking to customers I hear bad stuff about all the brands. It really just depends on individual models I think. This one, the Compaq V2000 Series, just happens to be a crap product. Also, HP bought Compaq in 2002. My computer was purchased in the spring of 2006, and I believe most people here bought theirs around the same time. So this is definitely an HP product.

    Also here's an update on my V2000. After buying a used motherboard off Ebay in May and changing it out myself it has been working fine so far. And again the one I bought was the newer one that HP will sell you now if you need a replacement. The computer itself has been okay, but the power adapter did go out last week, so I had to spend another $80 for a new one.

    Good luck to all with your computers and Happy Thanksgiving.

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    ManiacMan

    I agree that they should have the crap sued out of them if they are refusing to correct this known problem, as they should issued a major recall on it.

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    hochdesign

    Damn, I really liked that laptop and now it has followed in the steps of all the others, blacking out, then able to boot from AC only and now dead as a doornail. I bought it brand new after my Sony A series with the giant screen also did this. Count me in for the V2000 class action lawsuit.

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    unclestanx86

    all that stuff happened to me too about a week and a bit more ago...

    i still dunno if its the motherboard or the powersupply...this really sucks...i dont want to spend any money on this because the v2000 is kinda old now and i dont want to spend anymore money on this crappy laptop...

    what should i do???

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    HeresMikey

    If you've read the previous threads, you've probably have gone through the same routine as almost everyone here. It seems that the motherboard is the reason it won't power up. The first thing you need to do is to call HP and complain just to get on record. Then go to the BBB and file a complaint against them. I haven't seen a class action lawsuit concerning the V2000 yet but I'm sure there will be one coming up. I will post to keep everyone alerted. In the meantime, boycott HP products.

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    starmonche

    Just before the 1 year manufacturer warranty was up (September 2006) my laptop died as described. I sent it in and they replaced the mainboard and I got it back within 3 days. Nice. However, a tad over 90 days later my PCMCIA slot quit working. They refused to do anything about it as it was out of warranty. Fine. Also, I'd oftentimes have to power it all the way off as reboots would sometimes fail. Tolerable. This morning (September 2007) my laptop has officially died again. Same thing, charge light doesn't work, it refuses to power on, etc. Compaq will never get another dime from me.

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    desireemattice

    Hello everyone...I wanted to let you know, I have been in contact with an attorney regarding this situation. He is an attorney in San Fransisco and is looking into this issue. Paul A. Matiasic, of Matiasic Roth & Johnson, LLP. Below is a link to their site.

    http://mrjlawyers.com/index.html

    So if there is any interest there, you could probably contact him. FYI

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    tawcaw2

    I have just found this site and I, too, have had the same identical problem. This really angers me that they already know of the defect but won't recall it. When I contacted HP they immediately knew it was the motherboard, of course, and stated the out-of-warranty replacement price of $350 for the new motherboard. But instead of encouraging the replacement of the motherboard, they did a hard core sales pitch and were VERY agressive. When I refused to agree to purchase a new HP from them immediately, they were very turt, and told me the offer would expire in 30 minutes. I refused, and began to do research on my own.
    Thanks so much for the helpful info. I did contact the attorney on a previous email, waiting to hear back. Will also file BBB complaint. This is incredible!! I will never purchase another HP product.

    Thanks again!!

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    markmustuk

    I registered a complaint with the BBB yesterday on exactly the same problem with my motherboard. If I don't get satisfaction from this complaint, then I plan to exersize my options in a class action lawsuit against HP. Please add me to this list. debupdike@hotmail.com

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    juto03

    1 Year 2 Weeks and the motherboard is
    dead. Dame Hp. I don't have the money
    thy want to fix my laptop

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    juto03

    1 Year 2 Weeks and the motherboard is
    dead. Dame Hp.

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    ManiacMan

    I've used the newer HP laptops and haven't seen any issues with them, but the Compaq branded laptops were as crappy as they can be. It seems as if HP could care less of the problems they inherited from Compaq and are trying to force customers into buying new products. I do agree that HP should have come clean and issue a major recall on this product, but I take it that anything branded as "Compaq" is no longer their problem and they could care less, even if it means pissing off their own customers.

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    bradena57

    HP still has a line of both laptop and desktop computers with the Compaq badge (check out their website). They are at the lower end of their product line. These problems have nothing to do with the former "Compaq" company. They haven't existed for 5 years.

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    jjkim

    I'm willing to do something about this.

    I am having the same problem as many people on this forum although I didn't try to contact customer support (beyond warranty period anyway so I figured it was futile). I'm not computer savy so I put it away in my room and spent the last 2 years of my college life without a laptop. I knew I wouldn't be able to afford any type of repairs on my college student budget. I am outraged to find out that I went through all of that in vain. This company knew that the computer had problems? They KNEW? I'm a poor college student (literally) paying myself through school with multiple jobs and I was able to save up to buy what I thought was an affordable dependable laptop that would hopefully help me get the maximum time out of my day (between my jobs and what not). But it crapped out on me and in this day and age not to have a laptop AS A STUDENT is almost debilitating. Well I just thought I'd add myself to apparently the thousands of people who had the same problem.

    I am not a happy customer. Most definitely.

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    pnut617

    I have also had this same problem, and would like to add a little something to the thought that HP knows about it, and is doing nothing.

    My first problem occurred about 6 months after I purchased my laptop. The ac input actually melted, and I had to replace it. I had no problem doing so, especially since it was obviously underrated (it was so hot I used it to warm my living room). New power supply, no problems. Then the jack on the laptop itself started having problems. It would wiggle, and it was apparent that it needed to be soldered. Well, I had the warranty still, so I sent it in, and got it back with a brand new 412439-001 motherboard. Well, as we all now know, this isn't a good thing. Apparently though, I sent it in before they realized there was a problem with that model. Several months later, I had the problem we're all familiar with, the battery stopped charging and eventually it wouldn't even power on. Well, I was still under warranty, so I sent it in again. This time I get it back and the repair sheet they send with it says they replaced my "LCD component". Well, nothing had been replaced, and the problem was the same. So, I decide to try again. I made sure to tell them exactly what the problem was, and that I needed to have THAT problem fixxed. I sent it in, and got it back with a different sheet. Saying that they were unable to contact me to authorize the repairs I required. In other words, they were going to charge me $700 to fix a problem that they caused with this faulty motherboard. Oh, and they never did try and contact me. Not once.

    Thanks for all the help HP customer support! You're the best!