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Desktop/Server Management Suggestions

By tstockner ·
We have been researching various vendors for the Swiss Army knife of IT asset management software. I am looking for success and horror stories from others. Here is some background.

We have bounced back and forth through a variety of home brewed, freeware, or off-the-shelf software packages for managing desktops, servers, network equipment and helpdesk calls. We have an extensive network of multiple NT domains connected via 100 Mb LAN, DS3 WAN, T1 WAN and/or RAS.

We ran SMS 1.2 for about a year but were not satisfied. We use Applix helpdesk software. Applix can't link with SMS. So correlating problems with computer inventory with end users was not possible. This was just one of the many shortcomings encountered.

Altiris, Intel's LANDesk, MS SMS 2.0, Computer Associates Unicenter, HP Open View are just a few Manufacturers we have looked at recently.

Our Core Needs are:

1) Extensive hardware/software inventory for PCs/Servers that can be utilized effectively a quickly. Effectively for Administrators that have the time to dig deep into queries to quick answers/reports for Helpdesk calls. Client to Server communications will run at speeds any where from 100Mb to 36Kb. The client software needs to be efficient in network traffic.

2) Software installs and updates

3) Built in or ability to link to helpdesk oriented software.

4) We also would like network devices (Routers, Switches, Printers) inventory/control via SNMP.

5) We want our cake and eat it to ;-)

I appreciate you taking the time to read this and any responses received.


Thanks,
Terry

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This may not be much help...

by ARG CIO In reply to Desktop/Server Management ...

But, contact the State of NE, HHSS - IS&T Division. They are using SMS2.0, Lotus Notes R5, and a DB2 project(C.A.M.S.) developed in-house. They use the SMS for software asset tracking, Lotus Notes for e-mail, calander, and helpdesk, and Computer Asset Management Software (CAMS) for all hardware asset tracking. This may not be a solution for you, but maybe they can give you some helpful information. eric@argkeno.com

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