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Dial up account problem

By Peleke ·
Problem: Dial up account connects to ISP OK (connection verified by ISP) but when trying to use IE (ver 5.5) I get error message: "Page cannot be displayed... cannot find server or dns error..." When opening Outlook (98), "..cannot find server.. socket error 11001.."

No firewall, single machine on a POTS (Plain Old Telephone Service)line. Running Win 98 SE. No other Internet Connections exist on computer. Dial up was working previously.

Known events that might have affected service:
1. Installed Norton Systemworks 2002 but was able to download ALL updates and virus definitions using the dial up account with no problems.
2. (After installing Norton)Uninstalled "Zone Alarm" using Add/Remove Prog in Control panel. (Did not do the install) Not sure if this matters but it seems the problem began after or around this time.

Steps taken thus far:
1. Reinstalled Dial up net working ISP account as per phone support from ISP
2. Verified existence of only one wsock32.dll file and only in ..windows\system folder. Verified correct version and file date as per Microsoft Support.
3. Renamed existing wsock32.dll and extracted "original" from CAB file to replace old copy as per MS Support. Verified correct version and file date.
So far, no luck. Any ideas what may be causing this condition and how I might be able to resolve it? Appreciate ANY input on this..

Thank you

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Dial up account problem

by tduval In reply to Dial up account problem

Able to DL updates ???
Unable to surf ? Seems like a dns error.

Usually corrected in re-creating RAS acces to IPS, not using self-auto-ISP install.

Or firewall with port 80 locked (IE surfing port), and not 21 (ftp live update port).

Hoppin' that will help

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Dial up account problem

by Peleke In reply to Dial up account problem

To tduval..
Thanks very much for the response. Sorry my question didn't make it clear that now I'm able to establish a connection with the ISP but that's about all I can do. Nothing else works, browser, email, ftp... nothing. The connection and all ISP services were PREVIOUSLY functional, but after installing (or uninstalling... I'm not sure when) some new software, the problem began. The ISP verifies user name and password OK, but I'm stuck with a connection that can't do anything on this particular computer. I was able to get full functionality of all ISP services by setting up and running the same dial up account from ANOTHER computer (laptop) which further leads me to believe that the problem is machine specific. I also tried pinginga known IP address but get "request timed out" messages. There doesn't seem to be any firewall installed on this machine and I'm unsure how to check for any kind of "port blocking" (forgive my lack of knowledge in this area).

Hope this info addssome clarity to the situation. I'm still at a loss and am getting ready to back up the hard drive and do a "Quick Restore" from the original CDs, and starting all over again... hopefully there's something simple and "obvious" that I'm missing so I'll wait just a little while longer for another response before taking the "long way home".

Thank you again

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Dial up account problem

by tduval In reply to Dial up account problem

Remove your modem from computer, then from configuration, and scan registry, to remove any reference.
Remove also RAS card, protocols, anything dealing with internet, modem, or network.

Insert modem, and install all from scratch.

Sorry, no better idea.

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Dial up account problem

by Peleke In reply to Dial up account problem

Not the most attractive alternative but probably the most realistic one at this point, especially since there seems to be no simple, clear-cut way of determining the cause. I really do appreciate your input, I just had hopes there was a "fast and cheap fix" out there, but now realize that without more specific info such a fix is more a figment of imagination...

Looking at the "bright side", it's still a lot less painful than trashing the hard drive and starting from scratch.. I guess unless a "miracle cure" emerges, I'll go "do the inevitable" in the next few days. Thanks again..

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Dial up account problem

by ignaciocortez In reply to Dial up account problem

JUST FOR GIGLES THY THIS:

GO TO [DIAL-UP NETWORKING] FOLDER, <RIGHT-CLICK> ON THE ISP ICON AND HIT PROPERTIES, UNDER [NETWORKING] TAB, MAKE SURE YOU HAVE SET YOUR CONNECTION TO [PPP] WHICH IS MORE THAN LIKELY THE WAY YOU ARE SUPPOSED TO CONNECT TO YOUR ISP, ALSO LOOK FOR AND UNCHECK ( IF IT'S CHECKED) [LOG ON TO NETWORK], MAKE SURE [TCP/IP] IS THE ONLY HTING CHECKED, THEN GO TO THE PROPERTIES BUTTNE NEXT TO IT, UNDER [IP ADDRESS] SELECT SERVER ASSIGNED. UNDER [DNS] SELECT WHATEVER YOUR ISP TOLD YOU, IF YOU HAVE A SET OF DNS NUMBERS THEN SELECT THE ONE OTHER THAN THE SERVER ASSIGNED, AND ENTER THE IP ADDRESSES IN THE PROPPER SLOT, SAVE AND CLOSE CONFIGURATION, AND REBOOT JUST TO MAKE SURE CHAKGED HAVE TAKEN EFFECT, THEN TRY TO CONNECT AGAIN

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Dial up account problem

by Peleke In reply to Dial up account problem

I actually went through a "reinstall" from scratch with the ISP. Since this is a DHCP configuration through the ISP,there are no "assigned" IP addresses, DNS or WINS servers, gateways etc... really a very "simple" setup. Unfortunately, not a simpleproblem. The problem it seems, may stem from installation (or uninstallation) of software that may or may not have changed registry (or other "unknown")settings. It's unknown at this point if that truly is the cause. Although the symptoms indicate asocket problem, all "known" fixes (per Microsoft support) for socket errors have proven ineffective.
Anyway, thanks for the reply.

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Dial up account problem

by pctech In reply to Dial up account problem

http://www.zonelabs.com/store/content/support/znalmInstall2000FAQ.jsp#4
I suspect that your problem is due to the uninstalling of zone alarm and it has left behing some registry entries. I think the section concerning truevector, in the registry, is your problem, but follow the directions of the above link to ensure you have removed all reference to zone alarm.

I hope this helps.

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Dial up account problem

by Peleke In reply to Dial up account problem

pctech: Thank you very much. You advice did the trick. Like you, I suspected the Zone Alarm uninstall (thanks for catching that in the original message) but did not have the foresight to check out the manufacturer's website for the correct fix (complete uninstall of all references and driver files). Although the link you gave me brought up an "expired page", it still led me to the right place to search for the answer. Had I not followed your advice and gotten the "correct fix" I would still be faced with the original problem no matter what I did (except maybe restoring the system from CD which would have been totally unnecessary, not to mention PAINFUL). I have learned a valuable lesson from this. Your advice has saved me a lot of time anda lot of grief and has now given me the foresight to check out all my options before going the "radical route". You have earned every one of those 200 Tech Points. Thank you again.

BTW: I'm pretty sure the culprit was a virtual device driver (vsdata95.vxd) which I had to go into Safe Mode to delete which means it wouldn't delete in the normal uninstall process anyway.

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Dial up account problem

by Peleke In reply to Dial up account problem

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