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duplicate mails in Outlook(office 365)

By tjmanj ·
Hello TR,

I have two users who are getting same mail multiple times.
and the issue is still persisting, can anybody please help me in getting the issue resolved.

Best Regards,
Manjunath Jayaram

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Filters/Rules

by Rob Kuhn In reply to duplicate mails in Outloo ...

Make sure both do not have a filter/rule setup.

Also, are they both setup as a delegate for someone or perhaps to each other?

I also assume this happens if just one person sends them an e-mail? Or is it happening when it's part of a multi recipient e-mail?

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RE:

by jetchan In reply to duplicate mails in Outloo ...

Hi,

You should try to use Kernel for Outlook Duplicates which permanently removes duplicate items of Outlook mailbox. It searches and deletes duplicate entries of an Outlook account on different parameters such as senders email text, senders name, internet header, receiver name and others.

You can get more Information about this tool from here http://www.outlookduplicateremover.org/

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