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E-mail mixup

By rrtom ·
We recently had an e-mail go to the wrong client. We are looking for suggestions on how to avoid this in the future.

We use Groupwise 6, on a Netware 5 network. All of our firm's personnel and all of our clients are listed in the "Novell Groupwise Address Book".

Clients are differentiated by having an asterisk in front of their name. Client John Doe would be listed as *John Doe.

The error occured because of the "type ahead" feature. *Robert Smith was the intended recipient, but the e-mail got sent to *Robert Jones.

If anyone knows of a system that would eliminate, or nearly eliminate, the possibility of this happening again, please let me know. I don't want someone at our firm coming up with an overly complicated means of dealing with this, and having it shoved down our throats.

Many thanks in advance.

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No, management?s!

by areets In reply to E-mail mixup

Such issues and many others must be grouped and remove out of the hands of administrators. Technical secretaries should be responsible for such tasks.

TSP

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??

by timwalsh In reply to E-mail mixup

So what you are asking for is a system that will read the email author's mind and automatically devine who the intended recipeient is?

Or are you asking for a system that will automatically ask the user "Are you really sure you want to send this email to this particular recipient?"

Sorry, but if users can't take responsibility for making sure their email is being sent to the correct recipient before they blindly hit the send button, you need to turn off the "type ahead" feature (if this is possible).

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