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Ecommerce in a non retail setting

By dwilliamson ·
What are companies that are non retail, with a small but highly profitable customer base doing with ecommerce?

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Ecommerce in a non retail setting

by rcobb In reply to Ecommerce in a non retail ...

By non-retail do you mean service organizations? If so, my opinion would be "B2B" or business-to-business. Some examples may be supply-chain (linking consumers with suppliers & reduction of overhead expenses), automation (like time & expense tracking),and scheduling just to name a few.

If you can imagine any need that can reduce overhead, increase efficiency, or simply save some time, it's a prime candidate for e-whatever.

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Ecommerce in a non retail setting

by dwilliamson In reply to Ecommerce in a non retail ...

The question was auto-closed by TechRepublic

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Ecommerce in a non retail setting

by geneboyd In reply to Ecommerce in a non retail ...

We're in a b2b service business...drug testing...primarily for DOT regulated employers. We're looking for everything we can do to help our clients comply with DOT regulations (related to our speciality). For example, many transportation companies use some form of gps tracking to keep track of their tractors and trailers. In order to comply with DOT random drug/alcohol testing requirements, wouldn't it be a great service if our client could cross index the random selections we make for them (3rdparty objectivity) with the gps data on the location of the selected driver...and cross index THAT with a list of specimen collection sites and then schedule the test and notify the driver of his/her selection in realtime (e.g., just following a delivery) and direct the driver to report for the random test. This process would reduce down time and decrease the greatest cost factor related to drug/alcohol testing (i.e., not the cost of the test, but the cost of company and driver time used to schedule, coordinate and

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Ecommerce in a non retail setting

by dwilliamson In reply to Ecommerce in a non retail ...

The question was auto-closed by TechRepublic

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Ecommerce in a non retail setting

by hansz In reply to Ecommerce in a non retail ...

Even in a non-retail business, you have customers that want to control their destiny and have access to information about accounts, services and the like. E-commerce is empowering your customers to use a "self service"t. Thismay invole such tings as being able to update a subscription service, obtain information regarding your services over the net. Many companies are doing just that, provideing their services over the net and letting customers identify what they want. This reduces your overhead costs in telephone support. Additionally, these companies are finding that their customers want additional services that can be easily and quickly be delivered over the net. The key however, is to get in touch with your customers. This is what the net doesbest.

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Ecommerce in a non retail setting

by dwilliamson In reply to Ecommerce in a non retail ...

The question was auto-closed by TechRepublic

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Ecommerce in a non retail setting

by jim.dennis In reply to Ecommerce in a non retail ...

Many companies today are looking at how they can leverage the internet and e-commerece solutions to create better customer relationships (i.e. customized ordering catalogs, upgrade announcements, special promotions, "know-who" & "know-what" when during customer contacts, etc.) as well as replacing traditional vehicles for conducting business transactions (i.e. electronic POs, electronic payments, electronic billing, etc.) All of these solutiopns are aimed at reducing cost or increasing revenue or expanding/maintaining customers. Business Unit managers are jumping on solutions that promise one or all of the above. The biggest issues are how & what to install based on your particular business model (cost, revenue, or ???).

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Ecommerce in a non retail setting

by dwilliamson In reply to Ecommerce in a non retail ...

The question was auto-closed by TechRepublic

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Ecommerce in a non retail setting

by david.stocks In reply to Ecommerce in a non retail ...

The military sector eCommerce is based primarily on EDI. (ANSI X12 in the US, and 2000M or EDIFACT in Europe). The US DoD have created a number of eMalls and web based ordering systems, e.g. TRACOR. These initiatives are being pulled together by a DoD organisation called JECPO, (see http://www.acq.osd.mil/ec/).

In Europe, AECMA 2000M is the standard of choice. Its use is mainly restricted to the links between the various armed service and the airframe Prime contractors. It is probably too complicated to use for component ordering, unless the supplier is required to supply direct to the field. In this case, 2000M messages are designed to carry the necessary linking information. The UK MOD are rolling out a new initiative (DECS) next year.

Where there is a small customer base, the customer generally rules. If your customer has decided to go in a particular direction, then you must follow or risk losing business. If you wish to influence them, you must enter into discussions very early in the process.

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Ecommerce in a non retail setting

by dwilliamson In reply to Ecommerce in a non retail ...

The question was auto-closed by TechRepublic

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