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November 1, 2006 at 2:50 pm #2249974
Email Headers not Printing – Intermittently
Lockedby almost a guru · about 17 years, 5 months ago
Hi,
The problem we are having is one of our users (IT Manager) is having problems printing out the headers from his emails.
Most of the time they print fine, but the odd email just prints the body of the message without his Name at the top or the From, Sent, To, or Subject fields.
We have deleted his profile from the pc and repopulated it from the server, uninstalled Outlook 2K and installed both Outlook 2K2 & 2K3, swapped his pc and reimaged his entire system, fiddled with the mail format settings etc etc. nothing seems to have worked.
If anyone knows of a solution, this would be much appreciated.
Operating System: XP Pro 2002 SP2
Outlook 2000 SP3
Windows server 2003 Standard Editionno special software
Thanks in advance
Mark
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November 1, 2006 at 2:50 pm #3215823
Clarifications
by almost a guru · about 17 years, 5 months ago
In reply to Email Headers not Printing – Intermittently
Clarifications
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November 9, 2006 at 9:36 pm #3225894
any luck?
by wwrpp · about 17 years, 4 months ago
In reply to Email Headers not Printing – Intermittently
have you had any luck fixing this issue yet? as i am having the same problems & cannot get any help anywhere.
thanks
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November 12, 2006 at 7:16 pm #3225980
Grrrr
by enfilade · about 17 years, 4 months ago
In reply to Email Headers not Printing – Intermittently
Just struck the same problem, but only after rolling out IE7 everywhere. Lucky only 1 user so far .. but still annoying. Cant find any fixes.
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November 13, 2006 at 1:26 am #3223779
Definitely IE7
by wwrpp · about 17 years, 4 months ago
In reply to Grrrr
i have finally found reasons (but no fixes). if you go to the Microsoft public discussions – it is riddled with people all having the same problems & all since installing IE7.
the only known fix is to uninstall IE7 & reinstall IE6-
March 14, 2007 at 10:21 am #2517600
IE7 could be it
by lgwhitlock · about 17 years ago
In reply to Definitely IE7
I had a machine that was working great with IE7, then one day it refused to print from IE or Outlook. I tried many ways to fix it, but in the end the only real fix was to uninstall it and run a program called IEFix (http://windowsxp.mvps.org/IEFIX.htm) which restored everything to a working state. Good luck.
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November 17, 2006 at 3:27 pm #3219388
Workaround
by dlcrosier · about 17 years, 4 months ago
In reply to Email Headers not Printing – Intermittently
We have determined that it is isolated to only HTML messages. If you select more than one message at a time and print them together then the headers will print.
Dawn Crosier
Microsoft Word MVP
“Education Lasts a Lifetime”-
November 28, 2006 at 11:28 am #3289150
Another workaround
by aakash shah · about 17 years, 4 months ago
In reply to Workaround
Move the email to the junk email folder and then print it from there. However, this will remove any HTML content in it.
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November 29, 2006 at 4:47 am #3224380
Thanks but no luck
by wwrpp · about 17 years, 4 months ago
In reply to Workaround
thanks for your reply – but this makes no difference. once a particular message has been corrupted – that’s it.
The only way i have found to fix is to convert to plain text – save – convert back to HTML – edit – save – print.
this seems to work but sometimes you need to do a few times before it likes it – this is very temperamental problem…
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November 30, 2006 at 9:05 am #3224691
Report this to Microsoft
by dlcrosier · about 17 years, 4 months ago
In reply to Email Headers not Printing – Intermittently
I reported this problem to them yesterday. There is a known bug – but since only three people have reported it, it’s not very high on the priority list.
Call it in – its an Internet Explorer 7 issue and is also affecting Outlook Express.
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November 30, 2006 at 3:13 pm #3224592
REPORT HOW?
by wwrpp · about 17 years, 4 months ago
In reply to Report this to Microsoft
can you tell me how do you report this (excuse my ignorance)
thanks
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December 5, 2006 at 8:59 am #3216707
Quick workround
by p.middleton · about 17 years, 3 months ago
In reply to REPORT HOW?
I have the same problem with 70+ users outlook 03 and ie7.
When printing an email choose page setup select memo style and set the top and bottom margins to zero. You should only have to do once on each pc.
This worked for us
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December 5, 2006 at 12:12 pm #3216624
That worked!
by aakash shah · about 17 years, 3 months ago
In reply to Quick workround
That worked! Thanks for the workaround solution.
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December 5, 2006 at 1:45 pm #3216583
you are a legend p. middleton
by wwrpp · about 17 years, 3 months ago
In reply to Quick workround
it worked for me too……finally. much better & faster fix than my previous work-around.
thank you so much.
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December 5, 2006 at 11:56 pm #3224157
OH WAIT – TOO EXCITED TOO SOON…….
by wwrpp · about 17 years, 3 months ago
In reply to Quick workround
I thought that it was too good to be true. worked once then alas….not again.
still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.
i tried to reset the margins in the main outlook in-folder view but keep getting a “margins too small” error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.
what next???? any more ideas?
frustrated to the max…..
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December 5, 2006 at 11:56 pm #3224156
OH WAIT – TOO EXCITED TOO SOON…….
by wwrpp · about 17 years, 3 months ago
In reply to Quick workround
I thought that it was too good to be true. worked once then alas….not again.
still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.
i tried to reset the margins in the main outlook in-folder view but keep getting a “margins too small” error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.
what next???? any more ideas?
frustrated to the max…..
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December 6, 2006 at 2:43 am #3224135
emmm…….
by p.middleton · about 17 years, 3 months ago
In reply to OH WAIT – TOO EXCITED TOO SOON…….
Not sure whats happening there, it should retain the margin settings.
If you set the margins manually every time you print do the emails print out correctly?
Just had a look at the setting on my Workstation plus a few others here and they have reverted to 4.57mm (top) and 5.33mm (bottom) after being set to zero and all our emails print ok without any margin errors.
I’ll just run through the way I setup the margins so you can check it out:
Open a HTML formated email, select page setup, choose ‘Memo Style’, set top and bottom margins to zero (you may want to use the values above), click ok – print the email
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December 6, 2006 at 5:10 am #3224117
will give it a go
by wwrpp · about 17 years, 3 months ago
In reply to emmm…….
Next time i get an email that’s having the problem i’ll give the 4.57 / 5.33 settings a go as the zero hasn’t worked past the first time. my default setting is 1.0 cm top & bottom – this was the smallest it allowed
will let you know if i have any luck
i really appreciate you giving this some time & thought.
regards
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December 6, 2006 at 6:27 am #3224089
Another workround
by p.middleton · about 17 years, 3 months ago
In reply to will give it a go
I found this on another site:
In outlook 2003 – tools, options, email options, tick ‘read all standard mail in plain text’ and ‘read all digitally signed mail in plain text’
You lose the html formatting but the email prints out fine, this also works for emails that print in very small font size.
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December 6, 2006 at 9:34 am #3224007
I.E. 7.0 and Outlook 2000
by chc3075 · about 17 years, 3 months ago
In reply to emmm…….
I just installed IE 7.0 about a week ago and today, for the forst, began experiencing the problem of no headers on printed e-mails (using Outlook 2000).
The margin fix using 4.57mm (top) and 5.33mm, which I converted to .179 top and .209 bottom, seems to work, expect I need a larger a margin at the top of the page, so this is not a completley satisfactory fix.
I will continue to follow the thres with interest.
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January 9, 2007 at 5:51 am #2489623
Quick workaround – thanks
by nmknight · about 17 years, 2 months ago
In reply to Quick workround
Thank you for posting this relatively simple workaround. I was actually printing these problematic e-mails in landscape mode as another way or working around this IE7 issue. But, I do prefer your zero top and bottom margin suggestion.
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January 9, 2007 at 2:57 pm #2489417
another workaround that keeps working
by wwrpp · about 17 years, 2 months ago
In reply to Quick workaround – thanks
i have found another way around this problem and this seems to keep working (have found the others work sometimes but not always).
Simply select all text (ctrl A) then print & use print selection option
much easier than my other option
good luck
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January 9, 2007 at 4:58 pm #2489400
Nice – that works for me
by aakash shah · about 17 years, 2 months ago
In reply to another workaround that keeps working
I thought that the margin changing workaround would work. But, it stopped working for some emails. However, this workaround works on all of the emails I have had a problem with. Thanks for the workaround!
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January 10, 2007 at 5:08 am #2489271
another workaround that keeps working
by chc3075 · about 17 years, 2 months ago
In reply to another workaround that keeps working
I’m not sure, but I think the “select text” option only works with HTML e-mails, not “plain text” e-mails.
By the way, I too have found the “margin fix” to be temporary at best. When all else fails, I save the problem e-mail as an HTML document to my desktop, open and print it from there (and then delete the HTML version from the desktop).
Definitely a pain, but i works.
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January 10, 2007 at 6:59 am #2489227
Yet another quick workaround
by nmknight · about 17 years, 2 months ago
In reply to another workaround that keeps working
I have tried both the “margin fix” and the “select text” options, but find that they do not always work.
Here is another way: Just “forward” the e-mail, but without really forwarding it. Just print out the draft “forward.” On my e-mails that can have multiple pages, I generally just print out page 1 to save on duplicate paperwork, and the “forward” method seems to work fine. You can also adjust the font size if you don’t like the smaller fonts that print out. It appears that this IE7 glitch reduces the font size by 2 points.
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January 10, 2007 at 8:10 am #2489200
Does this problem occur with Plain Text emails for you?
by aakash shah · about 17 years, 2 months ago
In reply to another workaround that keeps working
nmknight: Does this problem (headers not printing) occur with Plain Text emails for you? I have only see this problem occur in HTML emails in my organization.
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January 10, 2007 at 1:28 pm #2505791
Plain Text an HTML
by nmknight · about 17 years, 2 months ago
In reply to another workaround that keeps working
Aakash Shah: I personally have not seen this problem on plain text messages, just HTML so far.
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January 10, 2007 at 3:02 pm #2505754
HTML only
by wwrpp · about 17 years, 2 months ago
In reply to another workaround that keeps working
Personally, i’ve never had the problem in plain text – only HTML.
but will keep your suggestion in mind if it occurs. but the print selection is so easy at this stage & still working (the longest any fix has worked so far – touch wood).
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January 11, 2007 at 5:37 am #2504577
another workaround that keeps working
by chc3075 · about 17 years, 2 months ago
In reply to another workaround that keeps working
I just received an HTML e-mail this morning that would not print properly. I tried (for the first time)the “select all text then print & use print selection option” and it worked like a charm! Thanks WWRPP. Let’s hope this workaround continues to work until Microsoft figures out what they are doing!
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January 18, 2007 at 5:50 am #2492986
simple fix that works for me
by matt_rushworth · about 17 years, 2 months ago
In reply to Email Headers not Printing – Intermittently
When an email fails to print header, with the email open
1-select FILE drop-down Menu
2-select PAGE SETUP
3-select MEMO VIEW
4-Change from landscape to A4That solved the issue for me
Hope it helps
SloughBoy
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January 23, 2007 at 10:49 am #2491988
Bypass till MS Patch
by user113096 · about 17 years, 2 months ago
In reply to Email Headers not Printing – Intermittently
Apparently MS may be working on a fix. This problem seems to have cropped up with an upgrade to IE7. There is an MSDN forum discussion at http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=909625&SiteID=1
Bypass: On critical / important emails, Bcc: yourself to get a good header copy. I wouldn’t do this on all emails.
2) The header information is in the properties of the email itself. Right mouse clicking on the email and selecting properties will show the header text information in html code.
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February 22, 2007 at 8:35 am #2510329
MS Hotfix available
by robertp · about 17 years, 1 month ago
In reply to Email Headers not Printing – Intermittently
Hi there.
MS appear to have released a hotfix which should resolve the problem. More details can be found at
http://support.microsoft.com/kb/931657/en-us?spid=8722
Have been unable to verify as of yet that the hotfix actually works (havent received the email from MS Tech Support) but will post back results as soon as poss.
Rob
Update:- have installed hotfix on 2 affected PC’s and seems to have resolved the issue!!!
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March 1, 2007 at 8:11 am #2510147
Where can I download…
by jimbobrown · about 17 years, 1 month ago
In reply to MS Hotfix available
Just curious, where is the hotfix available? I’m experiencing the same problem with my computer.
– Jim
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March 1, 2007 at 9:05 am #2510116
Contact Microsoft
by robertp · about 17 years, 1 month ago
In reply to Where can I download…
Hi Jim.
Unfortunately you have to contact Microsoft direct. If you tell them about the knowledge base article then they should be able to help. They will send an email through with a link and a password (the password is only valid for a few days or so, otherwise i would have given you the link they sent me!). If you then follow the instructions to download the patch, double click on the zip file, enter the password and hey presto you have your patch file.
Any probs post back and i’ll try and help further.
Rob
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August 10, 2007 at 9:19 am #2617255
thanks for the info
by vicarious · about 16 years, 7 months ago
In reply to Contact Microsoft
We called MS and recieved out patch, installed it on one test machine for time being. Currently waiting response back from user…
Just got word back from user.. Hotfix works fine.
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April 17, 2007 at 1:22 am #2530722
workaround # XIV …
by cmol · about 16 years, 11 months ago
In reply to Email Headers not Printing – Intermittently
Another way of getting the headers is of course to save the e-mail as an HTML file in a folder somewhere and print from there, but the “Select All” solution remains the quickest.
Thanks for that!
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