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  • #2249974

    Email Headers not Printing – Intermittently

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    by almost a guru ·

    Hi,

    The problem we are having is one of our users (IT Manager) is having problems printing out the headers from his emails.

    Most of the time they print fine, but the odd email just prints the body of the message without his Name at the top or the From, Sent, To, or Subject fields.

    We have deleted his profile from the pc and repopulated it from the server, uninstalled Outlook 2K and installed both Outlook 2K2 & 2K3, swapped his pc and reimaged his entire system, fiddled with the mail format settings etc etc. nothing seems to have worked.

    If anyone knows of a solution, this would be much appreciated.

    Operating System: XP Pro 2002 SP2
    Outlook 2000 SP3
    Windows server 2003 Standard Edition

    no special software

    Thanks in advance

    Mark

All Answers

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    Replies
    • #3215823

      Clarifications

      by almost a guru ·

      In reply to Email Headers not Printing – Intermittently

      Clarifications

    • #3225894

      any luck?

      by wwrpp ·

      In reply to Email Headers not Printing – Intermittently

      have you had any luck fixing this issue yet? as i am having the same problems & cannot get any help anywhere.

      thanks

    • #3225980

      Grrrr

      by enfilade ·

      In reply to Email Headers not Printing – Intermittently

      Just struck the same problem, but only after rolling out IE7 everywhere. Lucky only 1 user so far .. but still annoying. Cant find any fixes.

      • #3223779

        Definitely IE7

        by wwrpp ·

        In reply to Grrrr

        i have finally found reasons (but no fixes). if you go to the Microsoft public discussions – it is riddled with people all having the same problems & all since installing IE7.
        the only known fix is to uninstall IE7 & reinstall IE6

        • #2517600

          IE7 could be it

          by lgwhitlock ·

          In reply to Definitely IE7

          I had a machine that was working great with IE7, then one day it refused to print from IE or Outlook. I tried many ways to fix it, but in the end the only real fix was to uninstall it and run a program called IEFix (http://windowsxp.mvps.org/IEFIX.htm) which restored everything to a working state. Good luck.

    • #3219388

      Workaround

      by dlcrosier ·

      In reply to Email Headers not Printing – Intermittently

      We have determined that it is isolated to only HTML messages. If you select more than one message at a time and print them together then the headers will print.

      Dawn Crosier
      Microsoft Word MVP
      “Education Lasts a Lifetime”

      • #3289150

        Another workaround

        by aakash shah ·

        In reply to Workaround

        Move the email to the junk email folder and then print it from there. However, this will remove any HTML content in it.

      • #3224380

        Thanks but no luck

        by wwrpp ·

        In reply to Workaround

        thanks for your reply – but this makes no difference. once a particular message has been corrupted – that’s it.

        The only way i have found to fix is to convert to plain text – save – convert back to HTML – edit – save – print.

        this seems to work but sometimes you need to do a few times before it likes it – this is very temperamental problem…

    • #3224691

      Report this to Microsoft

      by dlcrosier ·

      In reply to Email Headers not Printing – Intermittently

      I reported this problem to them yesterday. There is a known bug – but since only three people have reported it, it’s not very high on the priority list.

      Call it in – its an Internet Explorer 7 issue and is also affecting Outlook Express.

      • #3224592

        REPORT HOW?

        by wwrpp ·

        In reply to Report this to Microsoft

        can you tell me how do you report this (excuse my ignorance)

        thanks

        • #3216707

          Quick workround

          by p.middleton ·

          In reply to REPORT HOW?

          I have the same problem with 70+ users outlook 03 and ie7.

          When printing an email choose page setup select memo style and set the top and bottom margins to zero. You should only have to do once on each pc.

          This worked for us

        • #3216624

          That worked!

          by aakash shah ·

          In reply to Quick workround

          That worked! Thanks for the workaround solution.

        • #3216583

          you are a legend p. middleton

          by wwrpp ·

          In reply to Quick workround

          it worked for me too……finally. much better & faster fix than my previous work-around.

          thank you so much.

        • #3224157

          OH WAIT – TOO EXCITED TOO SOON…….

          by wwrpp ·

          In reply to Quick workround

          I thought that it was too good to be true. worked once then alas….not again.

          still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.

          i tried to reset the margins in the main outlook in-folder view but keep getting a “margins too small” error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.

          what next???? any more ideas?

          frustrated to the max…..

        • #3224156

          OH WAIT – TOO EXCITED TOO SOON…….

          by wwrpp ·

          In reply to Quick workround

          I thought that it was too good to be true. worked once then alas….not again.

          still the only thing that works is covnerting to plain text & losing all formating as well as the annoying additional problem of having to remove all the extra lines that are inserted automatically.

          i tried to reset the margins in the main outlook in-folder view but keep getting a “margins too small” error. when changed in individual mail page set up it lets it but as soon as you go back in it has defaulted back to original values.

          what next???? any more ideas?

          frustrated to the max…..

        • #3224135

          emmm…….

          by p.middleton ·

          In reply to OH WAIT – TOO EXCITED TOO SOON…….

          Not sure whats happening there, it should retain the margin settings.

          If you set the margins manually every time you print do the emails print out correctly?

          Just had a look at the setting on my Workstation plus a few others here and they have reverted to 4.57mm (top) and 5.33mm (bottom) after being set to zero and all our emails print ok without any margin errors.

          I’ll just run through the way I setup the margins so you can check it out:

          Open a HTML formated email, select page setup, choose ‘Memo Style’, set top and bottom margins to zero (you may want to use the values above), click ok – print the email

        • #3224117

          will give it a go

          by wwrpp ·

          In reply to emmm…….

          Next time i get an email that’s having the problem i’ll give the 4.57 / 5.33 settings a go as the zero hasn’t worked past the first time. my default setting is 1.0 cm top & bottom – this was the smallest it allowed

          will let you know if i have any luck

          i really appreciate you giving this some time & thought.

          regards

        • #3224089

          Another workround

          by p.middleton ·

          In reply to will give it a go

          I found this on another site:

          In outlook 2003 – tools, options, email options, tick ‘read all standard mail in plain text’ and ‘read all digitally signed mail in plain text’

          You lose the html formatting but the email prints out fine, this also works for emails that print in very small font size.

        • #3224007

          I.E. 7.0 and Outlook 2000

          by chc3075 ·

          In reply to emmm…….

          I just installed IE 7.0 about a week ago and today, for the forst, began experiencing the problem of no headers on printed e-mails (using Outlook 2000).

          The margin fix using 4.57mm (top) and 5.33mm, which I converted to .179 top and .209 bottom, seems to work, expect I need a larger a margin at the top of the page, so this is not a completley satisfactory fix.

          I will continue to follow the thres with interest.

        • #2489623

          Quick workaround – thanks

          by nmknight ·

          In reply to Quick workround

          Thank you for posting this relatively simple workaround. I was actually printing these problematic e-mails in landscape mode as another way or working around this IE7 issue. But, I do prefer your zero top and bottom margin suggestion.

        • #2489417

          another workaround that keeps working

          by wwrpp ·

          In reply to Quick workaround – thanks

          i have found another way around this problem and this seems to keep working (have found the others work sometimes but not always).

          Simply select all text (ctrl A) then print & use print selection option

          much easier than my other option

          good luck

        • #2489400

          Nice – that works for me

          by aakash shah ·

          In reply to another workaround that keeps working

          I thought that the margin changing workaround would work. But, it stopped working for some emails. However, this workaround works on all of the emails I have had a problem with. Thanks for the workaround!

        • #2489271

          another workaround that keeps working

          by chc3075 ·

          In reply to another workaround that keeps working

          I’m not sure, but I think the “select text” option only works with HTML e-mails, not “plain text” e-mails.

          By the way, I too have found the “margin fix” to be temporary at best. When all else fails, I save the problem e-mail as an HTML document to my desktop, open and print it from there (and then delete the HTML version from the desktop).

          Definitely a pain, but i works.

        • #2489227

          Yet another quick workaround

          by nmknight ·

          In reply to another workaround that keeps working

          I have tried both the “margin fix” and the “select text” options, but find that they do not always work.

          Here is another way: Just “forward” the e-mail, but without really forwarding it. Just print out the draft “forward.” On my e-mails that can have multiple pages, I generally just print out page 1 to save on duplicate paperwork, and the “forward” method seems to work fine. You can also adjust the font size if you don’t like the smaller fonts that print out. It appears that this IE7 glitch reduces the font size by 2 points.

        • #2489200

          Does this problem occur with Plain Text emails for you?

          by aakash shah ·

          In reply to another workaround that keeps working

          nmknight: Does this problem (headers not printing) occur with Plain Text emails for you? I have only see this problem occur in HTML emails in my organization.

        • #2505791

          Plain Text an HTML

          by nmknight ·

          In reply to another workaround that keeps working

          Aakash Shah: I personally have not seen this problem on plain text messages, just HTML so far.

        • #2505754

          HTML only

          by wwrpp ·

          In reply to another workaround that keeps working

          Personally, i’ve never had the problem in plain text – only HTML.

          but will keep your suggestion in mind if it occurs. but the print selection is so easy at this stage & still working (the longest any fix has worked so far – touch wood).

        • #2504577

          another workaround that keeps working

          by chc3075 ·

          In reply to another workaround that keeps working

          I just received an HTML e-mail this morning that would not print properly. I tried (for the first time)the “select all text then print & use print selection option” and it worked like a charm! Thanks WWRPP. Let’s hope this workaround continues to work until Microsoft figures out what they are doing!

    • #2492986

      simple fix that works for me

      by matt_rushworth ·

      In reply to Email Headers not Printing – Intermittently

      When an email fails to print header, with the email open
      1-select FILE drop-down Menu
      2-select PAGE SETUP
      3-select MEMO VIEW
      4-Change from landscape to A4

      That solved the issue for me

      Hope it helps

      SloughBoy

    • #2491988

      Bypass till MS Patch

      by user113096 ·

      In reply to Email Headers not Printing – Intermittently

      Apparently MS may be working on a fix. This problem seems to have cropped up with an upgrade to IE7. There is an MSDN forum discussion at http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=909625&SiteID=1

      Bypass: On critical / important emails, Bcc: yourself to get a good header copy. I wouldn’t do this on all emails.

      2) The header information is in the properties of the email itself. Right mouse clicking on the email and selecting properties will show the header text information in html code.

    • #2510329

      MS Hotfix available

      by robertp ·

      In reply to Email Headers not Printing – Intermittently

      Hi there.

      MS appear to have released a hotfix which should resolve the problem. More details can be found at

      http://support.microsoft.com/kb/931657/en-us?spid=8722

      Have been unable to verify as of yet that the hotfix actually works (havent received the email from MS Tech Support) but will post back results as soon as poss.

      Rob

      Update:- have installed hotfix on 2 affected PC’s and seems to have resolved the issue!!!

      • #2510147

        Where can I download…

        by jimbobrown ·

        In reply to MS Hotfix available

        Just curious, where is the hotfix available? I’m experiencing the same problem with my computer.

        – Jim

        • #2510116

          Contact Microsoft

          by robertp ·

          In reply to Where can I download…

          Hi Jim.

          Unfortunately you have to contact Microsoft direct. If you tell them about the knowledge base article then they should be able to help. They will send an email through with a link and a password (the password is only valid for a few days or so, otherwise i would have given you the link they sent me!). If you then follow the instructions to download the patch, double click on the zip file, enter the password and hey presto you have your patch file.

          Any probs post back and i’ll try and help further.

          Rob

        • #2617255

          thanks for the info

          by vicarious ·

          In reply to Contact Microsoft

          We called MS and recieved out patch, installed it on one test machine for time being. Currently waiting response back from user…

          Just got word back from user.. Hotfix works fine.

    • #2530722

      workaround # XIV …

      by cmol ·

      In reply to Email Headers not Printing – Intermittently

      Another way of getting the headers is of course to save the e-mail as an HTML file in a folder somewhere and print from there, but the “Select All” solution remains the quickest.

      Thanks for that!

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