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Email - on its last legs or growing up?

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GSG

I use IM extensively when I'm helping someone test. I only need to be available if there are issues and they need me to look at what a message looks like in between the sender and receiver. I don't want to stay on the phone the entire time, so they just IM me when I'm needed. It's better than filling up my email as well. That way, I can get some work done instead of just waiting around until I'm needed.

It's also a good way for 1st level tech support to know if I'm at my desk. If it's not an emergency and they need my advice on an issue, they can IM me. However, if they're going to turn over a call to me, they call me instead as it usually requires too many details for an IM.