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Error Message when trying to Activate Office 2010

By garethbrussow ·
One of the users at our company is running MSWord and MSExcel 2007 on their computer, the user is also running Office 2010 Standard edition. A few weeks ago Outlook 2010 stopped working, we uninstalled Office 2010 and reinstalled it, after the reinstallation we receive an error message when trying to activate Office, "The setup encounters a problem during install. Please review the log files for further information on the error."
We proceeded to remove Office 2010 and 2007 using the Fix It tools that can be downloaded from the Microsoft website, we installed Excel, Word and Access 2003, we upgraded the programs to version 2007 (the user has got an upgrade package), we then installed Office 2010 but not upgrading Excel and Word to 2010, Excel and Word 2010 are also installed onto the user's computer. After the installation we received the same error. During the installation, it would take Office 2010 up to 3 hours to install, it would get to a certain point and then stop. The computer is running Windows 7 SP1 32bit. We have also tried installing an Office 2007 without having to upgrade from 2003 but it still doesn't work.

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by CharlieSpencer In reply to Error Message when trying ...

You might try removing all versions of Office, then install 2010 first (omitting Word and Excel). See if that will activate. Then install the 2007 Word and Excel. It isn't necessary to install 2003. When the 2007 upgrade sees that 2003 isn't there, it will prompt for the 2003 CD as proof of upgradability.

Try reposting this in the 'Q&A' forum. The 'Discussion' forum is for matters of general discussion, not specific problems in search of a solution. The 'Water Cooler' is for non-technical discussions. You can submit a question to 'Q&A' here:

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