Question

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Excel problems

By frostbit_ak ·
I have a user on my domain that keeps having this problem with Excel. She opens a workbook from a shortcut and excel will hang and go unresponsive. It is only one specific file. No one else has this issue. I can log on with my credentials and it opens fine for me on her system. I have deleted her profile off the computer and rebuilt it. This worked for about two months and then back to the same problem. It hangs, she gets the "program is not responding end now" window and Excel is done trying to open that file.
Got any suggestions?

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username = "guest" ?

by Absolutely In reply to Excel problems

Sorry, I just have no idea why that would happen, unless she likes you and is just intentionally locking the file as an excuse to call you for "technical support".

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Nah

by frostbit_ak In reply to username = "guest" ?

I don't think she would know how to make her system act like this.

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Can she access the file from a different system?

by LocoLobo In reply to Excel problems

Have you had her log into her system then tried launching the shortcut yourself to see what is happening? I don't have any idea what it could be either, just grasping at straws.

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Yes

by frostbit_ak In reply to Can she access the file f ...

I have had her log on to her system and then I have tried to open the shortcut, then I had her log on to a different system and the shortcut opens. I have copied her desktop folder to a different system and the same shortcut was used successfully to open the file.

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Corrupt shortcut? Try this.........

by ThumbsUp2 In reply to Excel problems

When this issue starts happening, have her start Excel first, close the new workbook, then do file/open and navigate to where the file in question is located. See if it will open that way. If it does, the shortcut has become corrupt, possibly even trying to open the file with certain flags set or from a share/domain location that wasn't closed properly.

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Nope

by frostbit_ak In reply to Corrupt shortcut? Try th ...

Once this happens the file does not open under her profile from this system at all. I have tried opening excel first and navigating to the file to open it and it does the same thing, just sits like it is opening and then program not responding.

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login under another profile, open the problem file,

by Absolutely In reply to Nope

save to a different location and/or different filename.

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Didn't Work

by frostbit_ak In reply to login under another profi ...

Still having the same problem. Looks like its opening, but just hangs.

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Did you try one or both? If just one, which one?

by Absolutely In reply to Didn't Work

More info, faster solution.

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rename

by frostbit_ak In reply to Did you try one or both? ...

We have renamed it and made a new shortcut. I can?t move the file because it is on a file server and there are other users who need to work with this file as well. I have checked and it is not locking up because someone else is in the file.

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