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Exchange 2k and Outlook Client

By Daxter ·
Hi, hopefully someone can give me some ideas. We use Exchange 2k Enterprise and Office 2k. When a user creates a message and types a name in the TO: line it doesn't always resolve. These are names in our GAL.

For example John Doe is the name. If they type John Doe, it will not resolve/underline, but if they type doe, john it will.

Any thoughts? Thanks,

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by a.jongsma In reply to Exchange 2k and Outlook C ...

The method of saving the contacts has impact on the search funtionality.
Did you try switching this method on the client?

(Tools, Options, Contact Options, Default 'Safe As" order: First Last)

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Not contacts, but users w/mailboxes

by Daxter In reply to

They are not contacts, but actual users on the server. All are saved the same last, first name.
But some will come up and authenticate using firt last name, while others will not. Even if check name is clicked, the users is not always identified.

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Look in exch admin

by LordInfidel In reply to Exchange 2k and Outlook C ...

I beleive it is in tools/options or prefernces (not in outlook).

You want to see what your default display is set up as. Is it last name, first name ; or first name last name. I beleieve this is what makes the differnce.

Also, double check the client side and make sure they are resolving to the GAL first and not their personal contacts.

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In sever

by Daxter In reply to Look in exch admin

So in theory, If I select the firstname, lastname if they type the lastname will it find the user in the GAL, can you have it authenticate both ways? thanks,

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Could you repost your question?

by discussion In reply to Exchange 2k and Outlook C ...

Would you consider reposting your question in the Exchange interchange discussion thread, a TechRepublic discussion thread dedicated to Exchange admins? There your question would be seen both by experts who could answer your question and by novices who could learn from it. If you're interested, here's the link to the thread:
http://www.techrepublic.com/forumdiscuss/thread_detail.jhtml;?thread_id=117712

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