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explorer distored colors

By kevin ·
I have a customer that when she goes to her explorer web site colors are distored. For example msn web site borders are fine, text is fine, but there is a picture of a lady's face and all you see is black with a few colored dots. Whats the problem?

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by Oz_Media In reply to explorer distored colors

sounds like a) screeb resolution too low
b) you need to reinstall/update the graphics drivers oe direct X

I would look in the Device Manager and check that you hardwareisn't comflicting (yellow exclamation point) It is probably a graphics driver issue.

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by service In reply to explorer distored colors

Also make sure all necessary updates have been downloaded.

I agree, check your monior settings, particularly resolution.

Also go to device manager and verify you have no hardware device problems. If you do, then you may need to click on that item and reinstall drivers.

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by service In reply to explorer distored colors

Also make sure all necessary updates have been downloaded.

I agree, check your monior settings, particularly resolution.

Also go to device manager and verify you have no hardware device problems. If you do, then you may need to click on that item and reinstall drivers.

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