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Explorer Error

By broker25 ·
I had just sold a system with win98.and the enduser came back to me with the system and told me that he tryied to load aol 5.0 from a cd on to the system.now he is getting an illegal opp. error at boot up...it just gets past the logon screen and theerror comes up.it says that the explorer is no longer present and it will not let me into the system even in safe mode...what do i do...i already tryied to format and fdisk the drive but that does not work...and one more thing to add is that this hdd is a 10.4 gb so i had to install a ez-install program to the drive for the board to read the drive...

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Explorer Error

by lochnar In reply to Explorer Error

I had just sold a system with win98.and the enduser came back to me with the system and told me that he tryied to load aol 5.0 from a cd on to the system.now he is getting an illegal opp. error at boot up...it just gets past the logon screen and theerror comes up.it says that the explorer is no longer present and it will not let me into the system even in safe mode...what do i do...i already tryied to format and fdisk the drive but that does not work...and one more thing to add is that this hdd is a 10.4 gb so i had to install a ez-install program to the drive for the board to read the drive...

the failed AOL install probably corrupted the registry. further down are steps to use windows98 backup registry.
first some faq....

can you boot into DOS?
did you boot form a floppy disk?
how many drives, partitioned or not?
do all the dir's exist in the root dir?
(windows, program files, my documents etc... of course file names will be truncated)(ex. program files=progra~1)
go ahead and run scandisk

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Explorer Error

by broker25 In reply to Explorer Error

The question was auto-closed by TechRepublic

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Explorer Error

by MCSE Lee In reply to Explorer Error

First: AOL... 'nuff said!
Second: if you need to use an ez-install for the HDD, your BIOS is likely not Y2K compliant (newer BIOS will always handle large drives).

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Explorer Error

by broker25 In reply to Explorer Error

The question was auto-closed by TechRepublic

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Explorer Error

by pat.schmid In reply to Explorer Error
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Explorer Error

by broker25 In reply to Explorer Error

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Explorer Error

by pat.schmid In reply to Explorer Error

Despite the AOL bashing, the problem is not with the AOL software. Biggest problem is you do not know what the customer did while loading AOL. You don't know if the customer did something beside load AOL - they never tell you and are so ignorant they wouldn't know any way.

In this case, the best bet is to start from scratch. Format the HDD and load WIn98. Then load AOL 5. If the problem is repeatable at this point, we need to rule out the HDD as being invloved. Grap a smaller HDD for testing purposes, one that can be used with ex-install. If you still are having problems you need to start looking at BIOS and other possible hardware issue.

With 19+ million users, if you cannot get a standard installation of Win98 and AOL5 to work, without any other software installed, its pretty safe to bet its not software and it has to be hardware.

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Explorer Error

by broker25 In reply to Explorer Error

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Explorer Error

by kripxroll In reply to Explorer Error

IM JUST TRYING TO GUESS IF THIS WILL WORK
TAKE A WINDOWS STARTUP DISK
WHEN BOOTING PUSH F8 IT REALLY WORKS BETTER
WITH WINDOWS 95 BOOT DISK
YOU CAN HAVE THE LIST PICK COMMAND PROMT ONLY WHEN YOU GET TO COMMAND PROMT
IF YOU DO
TYPE CDYOU SHOULD BE PUT AT FIXED DRIVE LETTER MOSTLY C:AT C:PROMT TYPE

MD\STARTUP
THEN YOU SHOULD OF MADE DIRECTORY
TYPE CD\STARTUP
NOW TAKE A WINDOWS 95 BOOT DISK AND COPY IT IN THE DIRECTORY YOU MADE
IT SHOULD BE LIKE THIS
C:\STARTUPTYPE COPY a:AFTER C:\STARTUP\COPY A:NOW IT SHOULD COPY THE BOOT DISK
AFTER IT IS FINISHED TRY C:\STARTUP\FORMAT C:
IF THIS DONT WORK ....
TRY IT FROM A:\ ITSELF
A:\FORMAT C:
THAT SHOULD DO IT
IF YOU HAVE A WINDOWS 95 BOOT DISK THIS IS
A GOOD CHOICE IF YOU CANT DO IT TRY STEP BY STEP AND PUT NO
TO ALL
IF THIS DONT WORK REPLY YOU HAVE TO TAKE NETWORK VXD FILES OUT FOR IE PLEASE REPLY IF NO LUCK IM THINKING THIS WILL WORK
IVE DONE SOMETHING LIKE THIS BEFORE.
IF NOT THERE IS A WAY BY C:\EDIT BUT YOU WILL HAV

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Explorer Error

by broker25 In reply to Explorer Error

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