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Explorer.exe Error on Boot

By BorgInva ·
Got a W2k mahcine that boots into nothing but error pop up box after pop up box saying that explorer.exe generated errors and will be shut down. Error log being made, bla, blah, BLAH!
No icons, no start bar. Just those errors. We can boot into safe mode with DOS prompt and tried replacing explorer.exe to no avail.
Any suggestions?

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by d.walker5 In reply to Explorer.exe Error on Boo ...

This behavior can occur if you install Microsoft Internet Explorer 6 and there is a program or a service installed on your computer that is incompatible with Internet Explorer 6.

To solve the problem remove IE 6 and restore it to an earlier verison. You do this using Control Panel | add/remove programs |In the Currently installed programs list, click Microsoft Internet Explorer 6, and then click Change/Remove. Click Restore the earlier Windows configuration, and then click OK. Click Yes when you are prompted to remove Internet Explorer. Click Restart Windows to restart the computer.

This should csolve your problem.

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by BorgInva In reply to

Like I said, no icons and no start menu (in both normal and safe modes). Only can boot into safe mode DOS. Since we have no icons or START bar, no access to Control Panel.

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by w2ktechman In reply to Explorer.exe Error on Boo ...

This can happen if explorer.exe tries to use a function that is unavailable or has unexpected code. Usually a dll was overwritten by another program. What was the last program/updateinstallation done to the system. Try removing or rolling back that program/update. If this does not fix the problem, try reinstalling the service pack.

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by BorgInva In reply to

Unknown what was done. This is a customer's computer. We also have no access to any programs. Only can boot into DOS Safe Mode.

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by donmars In reply to Explorer.exe Error on Boo ...

Besides Blah, Blah, Blah, what other error descriptions are given? from Safe Mode, open the file drwtsn32.log which should be in C:\Documents and Settings\All Users\Documents\DrWatson. This should give clues as to the offending application or application. At that point try uninstalling it and/or removing all references to it in the SOFTWARE keys in the registry under HKEY_CURRENT_USER and HKEY_LOCAL_MACHINE by running regedit. Start by exporting the registry to the desktop as a backup. Use "FIND" to locate all instances to the offending Apps. in the registry.

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by BorgInva In reply to

"Besides Blah, Blah, Blah, what other error..."
None. If there was another error, I would have mentioned it. I just did not see it was nessassary for me to mention the rest of the error which was saying it was creating a log file. It will just repeat this error box over and over again, hence my original question.
We have no access to FIND or START or anyhting but Safe DOS. Anyhting that needs explorer.exe will not boot, so no Windows in normal or safe modes. Just Safe Mode using DOS.

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by pvs369 In reply to Explorer.exe Error on Boo ...

To resolve this issue, use any one of the following methods:

Method 1

1.After booting the system and receiving the error message, press CTRL+ALT+DELETE.
2.Click Task Manager.
3.In Task Manager, click New Task (Run) on the File menu.
4.Type control, and then press ENTER. This opens Control Panel.
5.Double-click Add/Remove Programs.
6.In the list of currently installed programs, click CleanSweep, and then click Change/Remove.
7.Uninstall CleanSweep.
8.Reboot the computer.

Method 2

1.Reboot the computer. When you see the Boot menu, press F8 for Safe-mode options.
2.Select the Safe Mode Command Prompt option.
3.After you log on, type appwiz.cpl, and then press ENTER. This starts the Add/Remove Programs Wizard.
4.In the list of currently installed programs, click CleanSweep, and then click Change/Remove.
5.Uninstall CleanSweep.
6.Reboot the computer.

Method 3

1.Reboot the computer. When you see the Boot menu, press F8 for Safe-mode options.
2.Select the Safe Mode Command Prompt option.
3.Change to the %SystemRoot%\System32 folder. Typically, this is the c:\Winnt\System32 or C:\Windows\System32 folder.
4.Rename the Apitrap.dll file to Apitrap.old.
5.Reboot the computer.

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by BorgInva In reply to

We found problem was in their profile. Created a new profile and it works.

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by BorgInva In reply to Explorer.exe Error on Boo ...

This question was closed by the author

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