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Figure for wasted time amongst business

By bkirk ·
Hi all-

I'm hoping someone will be able to point me some good information and statistics regarding service organizations. I'm preparing a budget proposal to get our department using the Portera ServicePort, and I need some supporting figures. Budgeting is tricky for some reason for the check-signers because it's web-hosted and rented and not bought. I almost feel like I'm trying to get all my staff subscriptions to Wallpaper on company dollar. I had this same problem when I went after someone to get the pages for our team's programs high search engine rankings: the company I knew would get the best results wanted to charge based on traffic (so, a modest by unpredictable recurring fee), and accounting flipped out. I finally convinced them it was a good model for us.
Anyway there is already pretty widespread support for getting Portera, but I would like to be able to put some number in my proposal for how much time consultants and other service orgs. staff spend on such the nonessentials: setting

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Figure for wasted time amongst business

by jlauture In reply to Figure for wasted time am ...

My first answer is not meant to be sarcastic but I would get Portera's pre-sales support to help you with this ROI formula. They've surely done this math already and probaly use it in their sales pitch. To do it yourself: basically what you'd needto do is to prepare a chart of time savings for your organization. First break down what you do into measurable tasks (relate them to this application) that ServicePort either automates or makes readiliy available. Then using a rough average assign a time to each task as it is currently being performed. Now based on this product's capabilities you should be able to show how either time spent on tasks will be reduced and/or eliminated. Take the total number of time and multiply it by the number of users and then by their hourly rate. This should give you an idea of ROI. Also if what you do is service customers proving that support personnel working more efficiently to provide better cutomer service is good for business is a no brainerthat even the beanco

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Figure for wasted time amongst business

by bkirk In reply to Figure for wasted time am ...

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Figure for wasted time amongst business

by gutridgesj In reply to Figure for wasted time am ...

why even use portera?

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Figure for wasted time amongst business

by bkirk In reply to Figure for wasted time am ...

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Figure for wasted time amongst business

by bkirk In reply to Figure for wasted time am ...

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