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  • #2170508

    Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

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    by ianb14927 ·

    I recently had Microsoft Australia fix a problem with opening Office 2007. The problem was fixed but now, even though I have a very good internet connection, I cannot get on-line with IE, Firefox or Thunderbird. I am running Windows 7 Home Premium, 1TB HDD and 8 gig RAM. I have Nortons Internet Security.

    Regards

    Ian BRIGGS

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    • #2431907

      Clarifications

      by ianb14927 ·

      In reply to Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

      Clarifications

      • #2431878

        Request for Clarification

        by robo_dev ·

        In reply to Clarifications

        Do you get some sort of error message?

        What did Microsoft support do? Did they connect remotely to your PC?

        Does your PC have an IP address?
        goto a command prompt, type ipconfig

        Can you connect to the web page of your router?
        enter the ‘default gateway’ IP address that was identified from ipconfig.

        typically 192.168.0.1 …

    • #2431872

      I have seen this before and

      by sue t ·

      In reply to Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

      when I turned off Norton Internet Security the problem went away. Turned it back on and it came back. Had to do some tweaking to Norton Internet Security settings to make it all work.

      • #2431789

        Reponse To Answer

        by greatnewproducts ·

        In reply to I have seen this before and

        Yes, Me too. It seems that the “firewall” from Norton is either set too high, or it has not ben setup for that particular connection (wi-fi or ethernet). Either turn off Norton, like Sue T says, or configure the firewall to let the traffic pass through.

    • #2431767

      Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

      by wsmario ·

      In reply to Have a Good internet conection but cannot open, IE, Firefox or Thunderbird

      usually the problem is that in the ip & dns definitions in local area connection in windows are define specific addresses change to “obtain automatic dns and ip addresses change FW to automatic in general change setups to defaults

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