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Help Desk Call Mapping

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NickNielsen Moderator

You could check at <a href=http://www.helpdesks.com/chart.htm>helpdesks.com</a>. They have comparison charts for helpdesk software, but I can't see where geographic location is one of the criteria they check.
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The only thing that comes to mind for me is plugging addresses into Google Maps and working from there.

Another option is to assign techs to specific geographic areas whenever possible. As the tech becomes more familiar with the area, he/she will be able to plana service route each day with minimal reference to a map.