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Help Desk Call Mapping

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Billy Henderson

Google Maps is partly what made me think of this and works - to a degree. No one takes the time to look at it before going on a call. I suppose we could get a large LCD display and hav displayed all the time. Maybe that would prompt us to enter the data and check it before leaving. I would just like some way to tie it in to the Help Desk so it would be automatic. We are about to receive Numera's TrackIt. Maybe a module could be written to work with that program.

Thanks for the response.