+ 0 Votes Do you have a centralized help desk? CharlieSpencer_Palmetto Updated - 5 years ago They have computers in Oklahoma? :-) Do your clients all call the same number to request help, or do they call the techs directly? If there's a central desk, that person could sort the calls by priority, and keep track of where each tech currently is. The techs could call in to get their next assignment. The person at the central desk could already have the directions to that destination on screen.