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Help desk integrated with chat

By mikelgiles ·
Does anyone know of a web based help desk that relies on conference or multi user chat windows instead of trouble ticket forms?

Here is what I envision:

When a customer needs help, he ends up in a chat window just for his issue(there would be multiple chat windows). He/she would type in his issue and wait for a response.

Our staff of five (located in different offices) would all need to be part of the chat. Any of the five could offer the help needed and confer with both the customer and each other.

This chat window would need to be for a single issue (just like a trouble ticket) and would stay a active chat window until resolved ( or postponed for another day).

If any of the support staff has nothing to offer, he could close out his chat window and let the issue be handled by the others.

In effect, each of the staff would always have several chat windows opened at any time.

Chat history would be a must have feature.

Does anyone know of any chat software that might take care of this?

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Try Calliflower Free!

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Helpdesk with Chat

by pat In reply to Help desk integrated with ...

Hi Mike,

We offer <a href=http://www.adaptds.com>EnterpriseWizard</a>. It is a very flexible, web-based issue tracking platform well suited to helpdesk applications. Many companies use EnterpriseWizard as a great online help desk.

Chat functionality is built into the tool. So, you could configure EnterpriseWizard to take support questions via chat (chat session gets logged and saved into a support "ticket" for example). You could also allow your customers to continue to use traditional means of creating a support call (telephone, web form, email).

<a href=http://www.adaptds.com/enterprisewizard-issue-db>EnterpriseWizard</a> can be either hosted or installed on your Linux/Windows server. 100% browser based, unlimited workflows & users, and virtually zero custom coding required.

Very low cost compared to other solutions.

Free trial (30 days) and no questions, money back guarantee on product and service for 90 days.

Let me know if I can help.

Pat

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ReadyDesk Help Desk Software

by info In reply to Help desk integrated with ...

Take a look at http://www.readydesk.com. It has live chat built in. Once a technician joins a chat session they can forward the session to other techs to allow them to join the conversation.

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I can help you.

by MJloveyou In reply to Help desk integrated with ...

I know what you are looking for.Something like a livehelp software.I am using a livehelp,it is easy to use and powerful.Its name is 123livehelp maybe.Yes,it is 123livehelp.
www.123livehelp.com

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Try RHUB's remote support product

by jcm3721 In reply to Help desk integrated with ...

RHUB's product would be a good fit. They allow multi-tiered collaborative support. They also have chat, whiteboard function for use in help desk.

Take a look at their product. http://www.rhubcom.com/v4/web_conferencing/4-in-1-web_conference.html

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