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Help Desk Software?

By qhcomputingny ·
Can someone tell me the best help desk software that I could implement at my company. We are currently trying HelpStar but I don't think there is enough functionality in it to properly run our help desk. We aren't looking for the most expensive package but we aren't looking to go the cheap route either. We need something that looks decent to the eye and has decent functionality. What do you use at your company? Any that you don't use that you wish you had? Let me know.
Thanks,
Eddie

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Help Desk Software?

by Charley In reply to Help Desk Software?

For Helpdesk, we use CA's Service IT. Tried a few other Apps in the past. The only other major product, though, was Vantive.

Vantive is fine in a small environment, but when the DB size and user count start getting big, it starts swallowing quad-Alpha servers whole.

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Help Desk Software?

by qhcomputingny In reply to Help Desk Software?

The question was auto-closed by TechRepublic

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Help Desk Software?

by Kevin Brown In reply to Help Desk Software?

My old company used Vantive, and it was very effective. One of it's best features was its ability to be highly customized.

The newest version solved many of the scalability issues. The older version still worked in large environments, it just tok some fine tuning.

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Help Desk Software?

by qhcomputingny In reply to Help Desk Software?

The question was auto-closed by TechRepublic

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Help Desk Software?

by randerson In reply to Help Desk Software?

PRD Software specializes in developing help desk software that's functional and intuitive and they make it available at a realistic price. Their flagship product, HelpMaster Pro is an award-winning, best-of-breed point solution for the helpdesk workgroup.

It is the easiest, most intuitive and functional helpdesk tracking package for it's price.

The design team at PRD is dedicated to creating applications that work and mold around our needs. Not the other way around. If you are interested in PRD's approach to their products, design philosophy, dedication to customer support, or just want to know some minor fact about their corporation, contact them and they'll be more than glad to help.

You can download the fully functional freeevaluation version of HelpMaster Pro, and try it out for yourself at http://www.prd-software.com.au/

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Help Desk Software?

by qhcomputingny In reply to Help Desk Software?

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Help Desk Software?

by zasrus In reply to Help Desk Software?

We are useing Remady for our Help Desk. IT has a lot of fuctionality.

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Help Desk Software?

by qhcomputingny In reply to Help Desk Software?

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Help Desk Software?

by Trifinc In reply to Help Desk Software?

I have experience with several, vantive is ok, there are a few others, they all have hang ups, especially when there are 100 or more users. I sugest Siebel software, a little more expensive, but reliable in the long run. Save time and money all around.

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Help Desk Software?

by qhcomputingny In reply to Help Desk Software?

The question was auto-closed by TechRepublic

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