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  • September 29, 2000 at 7:20 am #2072432

    Help Desk Software?

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    by qhcomputingny · about 23 years, 6 months ago

    Can someone tell me the best help desk software that I could implement at my company. We are currently trying HelpStar but I don’t think there is enough functionality in it to properly run our help desk. We aren’t looking for the most expensive package but we aren’t looking to go the cheap route either. We need something that looks decent to the eye and has decent functionality. What do you use at your company? Any that you don’t use that you wish you had? Let me know.
    Thanks,
    Eddie

    Topic is locked This conversation is currently closed to new comments.
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    • September 29, 2000 at 8:44 am #3749324

      Help Desk Software?

      by charley · about 23 years, 6 months ago

      In reply to Help Desk Software?

      For Helpdesk, we use CA’s Service IT. Tried a few other Apps in the past. The only other major product, though, was Vantive.

      Vantive is fine in a small environment, but when the DB size and user count start getting big, it starts swallowing quad-Alpha servers whole.

    • September 29, 2000 at 9:00 am #3749313

      Help Desk Software?

      by kevin brown · about 23 years, 6 months ago

      In reply to Help Desk Software?

      My old company used Vantive, and it was very effective. One of it’s best features was its ability to be highly customized.

      The newest version solved many of the scalability issues. The older version still worked in large environments, it just tok some fine tuning.

    • September 29, 2000 at 2:03 pm #3749240

      Help Desk Software?

      by randerson · about 23 years, 6 months ago

      In reply to Help Desk Software?

      PRD Software specializes in developing help desk software that’s functional and intuitive and they make it available at a realistic price. Their flagship product, HelpMaster Pro is an award-winning, best-of-breed point solution for the helpdesk workgroup.

      It is the easiest, most intuitive and functional helpdesk tracking package for it’s price.

      The design team at PRD is dedicated to creating applications that work and mold around our needs. Not the other way around. If you are interested in PRD’s approach to their products, design philosophy, dedication to customer support, or just want to know some minor fact about their corporation, contact them and they’ll be more than glad to help.

      You can download the fully functional freeevaluation version of HelpMaster Pro, and try it out for yourself at http://www.prd-software.com.au/

    • September 29, 2000 at 6:15 pm #3749186

      Help Desk Software?

      by zasrus · about 23 years, 6 months ago

      In reply to Help Desk Software?

      We are useing Remady for our Help Desk. IT has a lot of fuctionality.

    • October 1, 2000 at 7:06 am #3729835

      Help Desk Software?

      by trifinc · about 23 years, 6 months ago

      In reply to Help Desk Software?

      I have experience with several, vantive is ok, there are a few others, they all have hang ups, especially when there are 100 or more users. I sugest Siebel software, a little more expensive, but reliable in the long run. Save time and money all around.

    • October 2, 2000 at 8:28 am #3729017

      Help Desk Software?

      by bryan_hartman · about 23 years, 6 months ago

      In reply to Help Desk Software?

      Epicor makes a help desk program called Clientele its based off Microsoft access it seems pretty slick but its a little expensive

    • October 3, 2000 at 2:05 am #3748681

      Help Desk Software?

      by ed.buffaloe · about 23 years, 6 months ago

      In reply to Help Desk Software?

      There is a program called HEAT, from Bendata, that has good functionality. It isn’t cheap.

    • October 6, 2000 at 1:58 pm #3730835

      Help Desk Software?

      by soozi13 · about 23 years, 6 months ago

      In reply to Help Desk Software?

      I have used several different softwares , one was a very crude Oracle database , the other was vantive which was ok but not alot of Bells and Whistles, then GWI came into my life GWI is a very well integrated and well rounded tracking system , thereare just two many features to explain you shgould take a look at their web site, it is a very impressive peice of software … the address to the site is http://www.gwi.com/websites/gwi99site.nsf?OpenDatabase
      Sue Ann Mead

    • November 15, 2000 at 1:09 am #3872240

      Help Desk Software?

      by henri haarmans · about 23 years, 5 months ago

      In reply to Help Desk Software?

      We are using Tivoli from IBM.

    • November 28, 2000 at 11:21 am #3863587

      Help Desk Software?

      by mdbishop · about 23 years, 4 months ago

      In reply to Help Desk Software?

    • December 20, 2000 at 10:00 pm #3867247

      Help Desk Software?

      by nloubser · about 23 years, 4 months ago

      In reply to Help Desk Software?

      We have been using Siebel for the last 4 years and are rolling it out globally. Siebel has brought out a Mid-Market edition for Small to Medium sized companies. You can read more about it at http://www.siebel.com

    • December 27, 2000 at 7:54 am #3861545

      Help Desk Software?

      by joe.eith · about 23 years, 3 months ago

      In reply to Help Desk Software?

      We use a product made by Network Associates called Total Service Desk, its an sql product. We support over 2000 end-users and the reporting toolsl are great. Being sql , you can customize all your reporting needs. You can also customize all screens/fields for your particular needs.

    • December 28, 2000 at 6:00 pm #3864779

      Help Desk Software?

      by qhcomputingny · about 23 years, 3 months ago

      In reply to Help Desk Software?

      This question was auto closed due to inactivity

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