Service and support tracking
by
oz_media
·
about 16 years, 7 months ago
In reply to Tracking
Having designed call centers (in the mid 90’s, nothing too recent) I have faced similar requests from servide oriented companies. Tracking service calls, follow up s and even accounting, quoting and sales calls in CRM fashion.
One product I would recommend looking at is TigerPaw software. The team at TP are very good, they custom program at low costs and will fudge and fiddle to get things to work just the way you want them.
TP is not freeware or open source, but i isn’t really expensive for what you get and the profitability it gives your office.
http://www.tigerpawsoftware.com/
Outside of that, a simple CRM solution such as ACT! is always good, but ACT has been having a lot of install and compaibility issues since Sage took over.
Maximizer, run screaming, it’s simply not designed for that.
GOldmine, again it is a sales tool.
YOU can always custom code, Access, but then you are stuck with MS’s wannabe CRM/database solution, not a working product that saves time and money.
So to conclude, if your company can’t reinvest in a PBX based phone system, NEC’s NEAX or even an NEC Elite with screen popos ([u]very nice[/u] in a call center), then perhaps you should evaluate TigerPaw, their staff and suport team are great, as is the robust product they offer.
[i](Those guys should pay me!)[/i] 🙂