Question

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HelpDesk Software ?

By eng.ola ·
Hello Guys...
Could you guide me to some free Helpdesk programs that are useful and easy to use?
I tried SysAid but I faced some technical problems with it.
Thanks in advance.

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To whom it may concern.

by boxfiddler Moderator In reply to try here

There's a difference between smart-aleckiness and spam. Try a dictionary.

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Symantec Altiris

by robo_dev In reply to HelpDesk Software ?

Ummm....sorry, missed the word FREE.

Altiris does work well, though it sure as heck is not free. :)

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Spiceworks

by CC3p0 In reply to HelpDesk Software ?

Spiceworks is what we use for our help desk among other things. Spiceworks offers a free version that is easy to implement. You can find out more info at www.spiceworks.com

I would recommend it to anyone who wants to save headaches! Let me know if you want more info on how we utilize at our company.
Thanks,
CC

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Perfect!

by eng.ola In reply to Spiceworks

That's really perfect... I liked it.
I'd love if you give me some instructions and notes from your own experience of how to start using it.
Thanks.

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We use SysAid...

by Darryl~ Moderator In reply to HelpDesk Software ?

it works well for us. It also gives you the ability to track installed software, hardware installed, etc.

I believe you can install it on fewer than 100 clients for free.

Check it out...

http://www.ilient.com/?adgrp=SysAid

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