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How does smoking disable a Laptop?

By ronaldv73 ·
I have a 2008 HP dv6000 Laptop purchased from Sam's Club with an Extended 3 year Warranty with N.E.W. expires May 2012, covers all Parts & Labor or Replacement of near Value, recently I did a complete defrag running while I was at work, got home done, checked emails, shut it down, next morning my son (29) sends me a text at work saying my laptop is turning on then right back off again while closed! told him to hold down the button until it stops, got home, turned it on and the same thing happened, called support on the warranty, they (MicroMedicsInc.com) sent me a box, over a week passed, I emailed them. they said they had to send pictures to N.E.W., they said it was non-repairable due to smoke damage from cigarettes, Warranty wouldn't cover it! No Repair, No Replacement, not even a fair deal, I'm out $800, they said it was in the Warranty but I seen nothing as I used a magnafine glass 3 times, How does smoking hurt a laptop? I'm only one person with a ventilated room and I'm not lifting it up blowing smoke into the little fan and I may only use it an hour a day or 2 at best, sounds like I may have to contact the ATTORNEY GENERAL's office on this.

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Read your warranty.

by seanferd In reply to How does smoking disable ...

It probably flat-out states that smoking around the equipment voids the warranty.

While the tar precipitated on the electronics may not be the cause of the problem, the vendor can probably decline to service a unit exposed to cigarette smoke with impunity. Apple, for one, does. Partially because they also don't want to expose the service techs to the tar.

Smoke certainly can damage electronics and foul connections and optical lenses. You can have an independent repair shop have a look at it to determine what the problem is, an whether it actually had anything possibly due to smoke. But Sam's and its subcontractors probably have the right to refuse to service the unit. They certainly do if this limitation is noted in any of warranty or other papers to which you signed agreement when purchasing the unit and servicing contract.

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Reponse To Answer

by ronaldv73 In reply to Read your warranty.

I have read the Warranty 5+ times and with a magnify glass and there is no mention of any smoke damage other than by fire, in today's world with money being so tight, all anyone wants to do is sell, get the money now and we will deal with problems later, don't need to be questioned when buying electronic's but for the purchase of an extended warranty as I did (3 yr) for a computer there should be question to rather there are smokers using the product, if so then they shouldn't be able to purchase it or be sold to, the Warranty is available at any Sam's Club and easy to read, I referred it to the Attorney General's Office for clarification as my service/replacement contract doesn't expire until May 2012 and they want to do nothing leaving me at a $800 loss.

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Reponse To Answer

by seanferd In reply to Read your warranty.

Yes, this is one of the legal issues surrounding the legal viability of EULAs, TOS, and hidden rules that companies implement and then inform you of after the fact.

If there is nothing in the contract about cigarette smoke, you can try pressing the issue. But as general advice, it is best not to smoke around your electronics. The more modern the electronics, the more susceptible they are to failing due to pollutants in the air. And, yes, anyone selling you a service contract should make it entirely clear that such exposure will void a warranty. (Don't smoke around your computer, or keep it in a kitchen, etc.) General computer use tips should also include this fact, and it is likely included in the generic operating instructions at the start of some manuals, at least.

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my two cents in additon to seanferd's

by PurpleSkys In reply to How does smoking disable ...

We used to smoke. Fortunately, we do all our own computer work but I'll be honest, have you ever seen the inside of a machine that belongs to a smoker? Ewwwwww....it's quite icky to look at. Everything is all black from the tar and chemicals from the cigarettes...and no, I didn't sit on top of my computer either and **** smoke into it. Smoke lays in the air and it doesn't take much for it to get sucked into a pc and then get all clogged up with the smoke and residue that comes from smoking.

So yes, computer companies are well within their rights to refuse to work on computers that come from a smoker's environment. They are a hazzard to the tech's health.

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Reponse To Answer

by Slayer_ In reply to my two cents in additon t ...

Got pictures of this?

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Reponse To Answer

by ronaldv73 In reply to my two cents in additon t ...

That's fine, I'm glad to some point that Michigan now has a Smoking Ban, I personally smoke little cigars (they go out at will) and haven't touched a cigarette for 7 years, wife smoked the same and I couldn't be around her when she was smoking now a non-smoker, my switch cut my habit by more than half, as for the warranty I purchased, No Mention of Cigarette Smoke only Fire damage, my room is well ventalated plus I have an air purifier/ionizer & special filters with my furnance.

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@ Sinister

by seanferd In reply to How does smoking disable ...

http://www.squidoo.com/cigarette-smoke-computer-damage I'm sure there are more extreme examples available.

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Reponse To Answer

by Slayer_ In reply to @ Sinister

Wow, I showed those around the office.
I can only imagine what Casino machines look like...

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Reponse To Answer

by PurpleSkys In reply to @ Sinister

ya know, the really bad thing about it is, i've seen worse than what's in that picture up close and personal...it's disgusting...

On another note: now, i may not be the best housekeeper in the world, but I don't do too shabby a job either...it surprises me how bad some things in our house still smell 14 months after Darryl and I quit smoking...it's awful!

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Reponse To Answer

by Peconet Tietokoneet In reply to @ Sinister

Time for painting the house then PurpleSkys, it gets rid of the smell. Though it is better to do a full house clean before hand with paint stripper. :)

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