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How to make a modem answer a fax call?

By Luminous ·
I have a Dell PC that has a data/fax modem inside it. Attached to the computer is a USB printer/scanner.

We are meant to be able to use the printer to send and receive faxes, and have been able to do so in the past. Recently, we have had to completely re-install the system. I have used the original Dell disk and have been careful to ensure all the necessary applications have been installed.

We can connect to the web, and send and receive email.

When we receive a fax call, the computer used to answer it, and send the information to the printer so that is was printed out.

Now, when we receive a call, the computer does not answer it, it just lets it ring and ring.

Any ideas on what I need to do to get it back to how it was?

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by willcomp In reply to How to make a modem answe ...

Without knowing specifics about your system, I would guess that fax software included with the PC has not been installed and configured.

Windows XP also has a "built-in" fax applet that can be used. I have not used it personally, but have read that it is inferior to third party applications. Go to Start -> Help and Support and search for fax to obtain more information.

Dalton

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by willcomp In reply to

Dell usually includes fax/modem software with consumer PCs. Look at disks that came with PC.

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by willcomp In reply to

Look in fax software for a modem auto answer setting. Modem must be set to auto answer and number of rings to wait selected.

Can also be done in modem initialization string, but you really don't want to go there unless familar with AT commands.

What is fax software that Dell included?

If we can't get that to work properly, there's always WinFax Pro.

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by willcomp In reply to

Modem auto answer may be listed as something akin to Auto Receive and ring wait may be called Number of Rings to Wait for Response. Just have to look for anything that may fit the description.

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by Luminous In reply to

Poster rated this answer.

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by Luminous In reply to How to make a modem answe ...

I have installed Dell's standard modem and printer software that I thought was meant to do this.

I cannot find any settings to tell the modem to accept incoming calls. All I do know is that it used to work

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by HAL 9000 Moderator In reply to How to make a modem answe ...

Dalton is correct the Fax part of the Modem most likely has not been installed. To check this out click on the start button and then go into the Printers if there is not a Fax Printer there the software is not installed properly.

If it is there it isn't configured to run but I'm betting that it isn't there in the first place you'll most likely have to install some additional Windows Components from the Add Remove Software in the Control Panel. There is a box on the side of the Add Remove Programs for Windows Components. At the least you'll most likely need to install the Fax Service.

This should be in the manual that came with the computer on how to configure the Modem to send/receive Faxes. If you can not find th information post back the model of the PC and printer and if the modem was part of the original construction or an optional extra.

Col

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by Luminous In reply to

Poster rated this answer.

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by Luminous In reply to How to make a modem answe ...

Yeah, Dell have included some fax modem software with the machine. This has been installed.

I can run this software, and I can send a fax with it.

I just cannot get the computer to answer the telephone so that it can receive the incoming fax. I cannot find any menu options that will allow me to do this either

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by dmiles In reply to How to make a modem answe ...

The first thing I suggest when troubleshooting fax problems with a modem is to try faxing with Microsoft Fax. This fax utility is included with all versions of Windows* - except WindowsMe - , and when installed, is a "printer" in Windows. By selecting the Microsoft Fax printer and printing any document, you should be able to send a fax.


If Microsoft Fax is not listed as a printer in your PRINTERS folder, go to Control Panel -> Add/Remove Programs, and select the Windows Setup tab. Microsoft Fax should be listed as one of the components - add a check to it, click OK and the fax applet will be installed.

If Microsoft Fax works, but the application you are using doesn't (i.e. WinFax Pro, QuickLink, etc.), the problem lies in the 3rd-party fax application's compatibility with your modem. Some of these programs allow you to change the type of fax modem in setup; however, sometimes these programs will not have correct parameters. In addition, init strings for modem fax mode are complicated.

Receiving faxes: To automatically receive faxes, you configure your fax program to auto-answer the line. This means the fax program must monitor the modem. Since the modem can only be used by one program at a time, you may need to stop the auto-answer in order to use the modem with other programs (like to call your ISP with DUNs).

* - To install, or see if it's already installed, go to Control Panel -> Add/Remove Programs. Then click on Windows Setup; the Fax application should be listed under Communications Details. If it has a check mark, it's already installed; if it has no check mark, you check it, and Install.

Some vendor or non-upgrade versions of Windows may not include Microsoft Fax in the pre-load or in the install list as described above - although the files for installation still come with Windows: Search for and run wms.exe which is the Window's Messaging Installation; reboot; then, search for and run awfax.exe which is the Microsoft Fax installation.

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