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How to uninstall "Install Shield"?

By techrepublic ·
Having real difficulties reinstalling Palm Desktop software. It uses Install Shield and immediately terminates with the error:
"An installation support file could not be installed"

I've seen comments on other web sites that suggest that it's Install Shield that's corrupt. Trouble is, I can't seem to remove it sufficiently for it to re-install itself.

I've looked on the Install Sheild manufacturer's web site but the few suggestions they've made don't seem to have helped.

Can anyone offer me any suggestions?

Eddie.

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How to uninstall "Install Shield"?

by TheChas In reply to How to uninstall "Install ...

Don't remember if it was Install Shield or not, but 1 of the installers will NOT work unless you have a 3D graphics card, and DirectX installed and working.

Chas

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How to uninstall "Install Shield"?

by techrepublic In reply to How to uninstall "Install ...

This particular software has been installed once already. We were struggling with it so decided to uninstall it, and then reinstall. This is when the corruption(?) happened.

I'm still struggling here, does anyone have any more suggestions?

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How to uninstall "Install Shield"?

by techrepublic In reply to How to uninstall "Install ...

Thanks to TheChas for the first suggestion, does anyone have any other ideas?

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How to uninstall "Install Shield"?

by TheChas In reply to How to uninstall "Install ...

Ok, since you un-installed the software, and are having problems re-installing it, I suspect a poor un-install.

Many programs do not properly and completely un-install on their own.

What you may need to do, is remove all remnants of the program from the system registry.

CAUTION: Regedit can disable your PC. Proceed with caution.
It is recommended to back up at least the registry so that you can restore it easily.

What I do in these situations, is search the registry and delete ALL program specific keys.

Run regedit from the run box.
The search function is on the edit menu.
Start with the program name.
Jot down any unique terms that are in the key data. Searching on these terms will help make the un-install as thorough aspossible.

Re-boot after the keys have been deleted.

You should now be able to re-install the software.

Chas

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