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HP all in one and Vista Home Premium

By bdmitinc ·
I have a client that has Vista Home Premium and a HP 3030 all in one printer scan copier and fax. Here is the problem. I can't get the computer to recognize the fax. I have installed the latest drivers from HP but no matter what, when I load every thing, it loads the printer, the copier, the scanner and dot4 but no matter what there is nothing installed for the fax. The previous computer had XP Pro on it and the client would be in Word and was able to pick the fax from the print options. Now even if you go to File>send to>recipient with a fax modem, there is no fax listed. Only the printer. If you continue, it will print the page but does not send or dial out. I have tried to install the software that came with the printer for the fax options from HP but it installs ever thing else but the fax software or the fax driver. Vista refuses to ?see? the fax. I know the fax works and the line is good because you can send a manual fax with it. My client wants to fax through Word "like she used to be able to do." I even installed a modem into the new computer and installed the fax software with the modem. It does not work. How can I get Vista to fax first off through the 3030 or second through the modem if need be.

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All Answers

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Anyone?

by bdmitinc In reply to HP all in one and Vista ...

Anyone have any ideas?

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Vista is currently notorious...

by boxfiddler Moderator In reply to HP all in one and Vista ...

for printer incompatibilities. Of course MS and HP (along with other printer manufacturers) haven't exactly made this widely known or particularly easy to discover until it is too late - after the new computer/OS has been purchased adn the end user discovers all sorts of things have become a problem.

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HP Laserjet 3030 All in one and Windows Vista Ultimate 64

by ShaiLash In reply to HP all in one and Vista ...

I have HP's Laserjet 3030 all in one that worked perfectly on XP Pro 32. Scanning, configuring, faxing, everything was perfect until I installed Vista Ultimate 64. Under Vista nothing (not even printing) works.
HP's tech support's reply to this problem, was (3 days ago) "We'll look into it and let you know what to do ASAP". I have the Universal Printing thing installed, but it doesn't even recognize the printer. In device manager, the scanner exists with a MS driver, but nothing can be done, no twain no fax and no printing.
I see here that someone has it running except fax ability. I'd appreciate it very much if someone told me how to get to that good a situation :-). My 3030 is connected directly, via USB and is also on a LAN. All others on the LAN use it and only me, directly connected and with the "hotest" machine and operating system, am unable to even print on this thing.
Shai

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HP all in one and Vista Home Premium

by eileen.souza In reply to HP all in one and Vista ...

Microsoft removed the fax capability from Vista Home Basic and Vista Home Premium. I too have an HP AIO and faxed from Word in the past. No longer since I upgraded to Vista Home Premium from XP Media 5 SP2. I even tried to purchase the Ultimate upgrade to get the faxing but it would not work. I worked with Microsoft for one month and they could not get it to upgrade so I got my money back. So I am still Vista Home Premium. All my HP drivers and software work except the Solution Center. It does not recognize my printer since I have gone to Vista HP. HP advanced my problem to a higher level and it went into a black hole. That was two months ago. The best I can offer is to write microsoft requesting the fax back.

Eileen

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modem/fax software

by jdcountryboy In reply to HP all in one and Vista ...

I have all in one C6180 I can't fax while online how ever this co. I was sent to has
the downloads the win vista primium don't
have a internal fax modem so go to httpwww.snappysoftware.com they will help good luck Joe

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