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  • #2229229

    HP network printer going offline

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    by hbleemel ·

    We have an HP network printer shared from a Windows 2000 server and occaisionally it goes offline. We updated the firmware, drivers, etc… with no fix. It’ll work for a few days then go offline. Any ideas on what the cause could be?

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    • #2468293

      Clarifications

      by hbleemel ·

      In reply to HP network printer going offline

      Clarifications

    • #2468280

      I had a similar issue…

      by chris910 ·

      In reply to HP network printer going offline

      I resolved a similar issue about 2 years ago by changing a SNMP timming setting in the printers network setup.

      I’m Sorry I don’t remember the exact details but maybe this will start you looking in the right direction.

    • #2794593

      Fixing an offline network computer

      by hgintis ·

      In reply to HP network printer going offline

      Try adding a printerer from the Control Panel–>Printers window. Windows Vista will find the printer sometimes even if the current driver says it’s offline. When the new printer is online, just delete the other printer.

      • #2765630

        Try enabling SNMP on the printer

        by aoliva ·

        In reply to Fixing an offline network computer

        I had an HP color Laserjet 4700 installed on a Windows 2003 server that was continuously going offline. I would restart the Printer Spooler service and it would come online for a couple of minutes and then go back offline. I checked the settings on my printer and realized that I had disabled SNMP on the printer. Once this was turned back on the printer came back online and stayed online.

        • #2763980

          Super Aoliva!!!

          by teresia.willstedt ·

          In reply to Try enabling SNMP on the printer

          This has been a problem here as well. A HP 3800 printer that just suddenly stopped working. Restarted the print spooler on the server and the printer was online for around 30-45 sec, then it went offline again. Had no problem pinging or accessing the printers configuration page, but was not possible to print.

          After having changed hardware, updated drivers and firmware I was sure we would have to throw this printer away. Then I found this post and after activating SNMP it started working again! Not sure why or when it was deactivated.. But that does not matter now.

          Thanks alot! This made my day! 🙂

    • #2765627

      We have same issue here

      by slayer_ ·

      In reply to HP network printer going offline

      SNMP Is enabled here however, for read-write access.

      Suggestions?

    • #2762989

      Reinstall printer driver

      by hgintis ·

      In reply to HP network printer going offline

      I have found the fastest, sure thing, is to go to the printers section of control panel, delete the printer, ask Windows to look for new printers, and reinstall the printer when Windows finds it.

    • #2960476

      We had to turn snmp OFF

      by thisisfutile ·

      In reply to HP network printer going offline

      That’s strange. Same issue, but I UNchecked the SNMP setting in the Properties > Port settings of our printers and now they’re back on line and working as expected.

      • #3024249

        SNMP turned off cures problem

        by hungryhendry ·

        In reply to We had to turn snmp OFF

        Same here, we had to turn off SNMP and it immediately came online. This is an HP B9180 photo printer on a network.

    • #2943662

      Printer Offline

      by liljoe1971 ·

      In reply to HP network printer going offline

      Check to see if there is another printer with the same IP address,if so turn that printer off and test. This happened to me when I had placed a printer on the floor and a user had the bright idea of turning it on thinking they could use it. It caused an IP conflict with another printer (printer that went offline).

    • #2844145

      HP Network Printer Offline Error

      by ashily24dee ·

      In reply to HP network printer going offline

      Hi,

      Auto continue provides two settings, off and on (the default).

      If the printer is on a network, it should probably be set to ???On???.

      The on setting causes the message which appears on the printer control panel display, and the printer goes offline for ten seconds, before returning online if an error occurs that prevents printing.

      The ???Off??? setting causes the messages to remain on the printer control panel display, and the printer to remain offline until ???Select??? is pressed, if an error occurs that prevents printing.

      Get more information to fix HP Network printer offline error :

      http://printers.iyogi.com/hp/hp-network-printer-offline.html

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