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Hyperlinks disabled in Word - why? Virus?

By JohnLearner02 ·
Hi there,

Clicking on hyperlinks in Word no longer works, and I don't know why. I get this well-documented (on the Net) message, though in my case it doesn't happen in Outlook, but in Word: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator."

I am the only user of my computer and I scan VERY regularly for viruses. Does anyone know a cure for this, please?

Thanks,

John.

My setup: PC (not MAC) / WinXP Pro / AMD Athlon XP 2500+ (1.83 GHz) / ASUS A7N8X Deluxe motherboard / 1.50 GB RAM / 200 GB HD plus...

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All Answers

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Try this from Microsoft

by toms45 In reply to Hyperlinks disabled in Wo ...
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Definitely worth a try - thanks

by JohnLearner02 In reply to Try this from Microsoft

I will certainly be trying that - thanks a lot for your help, Tom.

John.

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A further problem

by JohnLearner02 In reply to Try this from Microsoft

Hi, Tom,

I've tried your remedy, but it hasn't worked, probably because following the instructions at http://support.microsoft.com/kb/823301 wasn't successful. Here is someone else with the same problem: http://help.wugnet.com/windows/DllRegistryServer-entry-point-found-ftopict569519.html

regsvr32 mshtml.dll is throwing up an error: "DllRegisterServer entry point was not found"...

Now I really don't know what to do. :o( Does anyone?

Thanks,

John.

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Try this from the command line

by Jacky Howe In reply to A further problem

Start Run type in cmd and press OK. Then type in.

c:\regsvr32.exe /u mshtml.dll

Note any errors and then try this

c:\regsvr32.exe mshtml.dll

Note any errors

http://support.microsoft.com/kb/249873

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DLL Entry point error

by toms45 In reply to A further problem

is usually caused by a corrupt (for what ever reason) DLL. Try this from MS http://support.microsoft.com/kb/888092

or Google for mshtml.dll - I saw quite a few related errors from this dll. Good luck!

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Quick test

by Jacky Howe In reply to Hyperlinks disabled in Wo ...

for Viral Activity. Right mouse click on the Task Bar and select Task Manager.

If you get the message "Task Manager has been disabled by your administrator." and you didn't disable it, you possibly have an infection.

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No problems with my Task Manager

by JohnLearner02 In reply to Quick test

Thanks, Blue - everything's OK there. No problems with my Task Manager. :o)

John.

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Now that is

by Jacky Howe In reply to No problems with my Task ...

good news. :)

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Clicked "post" to soon...

by toms45 In reply to Hyperlinks disabled in Wo ...

also this from MS has a download link for a new version of the DLL.
http://support.microsoft.com/?kbid=816506

Scroll down to the XP SP2 fix...

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Problem solved!

by JohnLearner02 In reply to Hyperlinks disabled in Wo ...

You are not gonna believe this! I've never liked IE7, so I decided to return to IE6 despite the risks that Micro$oft said would be present in such a treasonable move.

I did it and, guess what, the hyperlink problem (in both Word & Outlook) is gone. Not only that, icons of Windows text (.txt) files have all returned to normal.

My advice: DO NOT AUTOMATICALLY ACCEPT MICRO$OFT'S SO-CALLED SECURITY UPDATES. THEY MESS UP YOUR COMPUTER. INSTALL THEM, TO BE SURE, BUT BE CAREFUL. SELECT WHAT YOU DO. AND DO NOT USE IE7!

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