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i can't get my new card to be recognized

By muddratt ·
I've looked everywhere i can think of and can't figure out whats wrong. i have an 8400 GS PCi-e card i installed. and i can only get graphics from my onboard video.

steps taken -
disable onboard graphics through device manager
change video priority to PCI-e through BIOS
installed drivers for new cards from provided disk and website
*note* there is no separate power cord on the card itself

computer stats -
motherboard - geforce 6100 am2 v1.3 (biostar)
power supply 380 watt (card asks for 300)
OS windows XP
processor AMD athlon 64 2.21
RAM 512 DDR 2 800

any other info you need let me know. i'm stumped

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You are using the same cable/VGA connector

by Charles Bundy In reply to i can't get my new card t ...

and no DVI changers? That would be my only other guess (either a bad VGA-DVI adapter or cable or monitor not switching to DVI when plugged into the 8400 or a bad DVI port on the card)

Sounds like there is power to the card, thus it has to be a hardware problem with either card, cable or monitor input select.

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maybe a BIOS upgrade is in order

by muddratt In reply to i can't get my new card t ...

i was thinking about it and when i go to turn off the onboard graphics i get the option for either "always on" or "automatic". is it possible that i need to update my BIOS to give me a proper "turn off" option and force it to the dedicated card??

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I'd say definitely reset to factory defaults

by Charles Bundy In reply to i can't get my new card t ...

on the BIOS. And if an update is available it wouldn't hurt. There may be PCI 1.x updates that could effect expansion card registration. Interesting, most BIOS options I've seen are either automatic or utilize PCI dedicated...

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I'm a little nervous about trying that

by muddratt In reply to i can't get my new card t ...

Since I've never updated BIOS before however I just started going to school for computers so I'm going to try to take it in and see if my teacher will help me with it

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Try resetting your BIOS to factory defaults

by Slayer_ In reply to i can't get my new card t ...

This can usually be done through the menus in your BIOS, but if not, there will be a jumper (usually near the cmos battery) that you can set to erase the BIOS settings. Have the video card in when you do this so it is the first thing detected when the BIOS is rebuilding its settings.

If you can't find the jumper, unplug the computer and press the power button to discharge the capacitors. Then, remove the CMOS battery (it looks like a watch battery) and press the power button again.
Return the CMOS battery and plug the computer in. Make sure you video card is inserted and your monitor cable is attached to the card, then start your computer. If successful, it should recreate your BIOS settings from factory defaults. Some machines will have you set the system clock before it will allow you to boot up.

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I can try that

by muddratt In reply to i can't get my new card t ...

I'll give it a shot and let ya know thanks

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So far doesn't

by muddratt In reply to i can't get my new card t ...

Seem to be making a difference still the same results. Maybe this wasn't meant to be lol

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so ....

by muddratt In reply to i can't get my new card t ...

my plan from the beginning was to install Linux Mint on this computer and use the new dedicated card with the HDMI to plug into my TV and watch shows online with it. so i go to install Mint and everything goes smooth until i get to the screen where is says select windows xp or mint and then all of a sudden my keyboard doesn't want to let me arrow down to mint. i'm really about to go office space on this thing ....

BTW charles and slayer thank you so much for all your help so far i really appreciate it!! you guys have been awesome!!

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Your "computer stats" are too low....

"computer stats -
motherboard - geforce 6100 am2 v1.3 (biostar)
power supply 380 watt (card asks for 300)
OS windows XP
processor AMD athlon 64 2.21
RAM 512 DDR 2 800"

You will need to update your power supply to 600 watts
Ram you will need to update to 2gb or 4gb depending on how much your board can take.
After you have done this your new graphic card should work as it should.

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why

by muddratt In reply to i can't get my new card t ...

would my ram have an effect on whether or not my computer recognizes a card?? i can understand the power supply but i don't see why my ram would make a difference

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